(Observer web post/Editor Lu Siye/Zhuang Yi) On July 20, Haidilao responded to the issue of consumers eating hard plastic pieces in black-bone chicken rolls while dining at Jinan Haidilao . Said that after receiving feedback on the same day, the store will conduct a comprehensive investigation of the supplier's production and processing of the product, store catering and other processes, and send food security personnel to the site for verification of the supplier's production and processing links.
After investigation, the cause of the incident has been determined to be improper operation by employees in the filling process of the factory, which caused the product label to fall into the product. According to media reports, on July 12, citizen Ms. Zheng and her companions ate hard plastic sheets in black-bone chicken rolls while dining at the Jinan Haidilao Liancheng Plaza store. Ms.
Zheng said that at first she thought it was the brittle bones mixed in the black-bone chicken rolls, so she swallowed it directly. Later, after fiddled with chopsticks, she pulled out thin strips that were suspected to be plastic products mixed in the black-bone chicken rolls.
(screenshot from a video taken by the consumer involved)
Haidilao staff then removed the remaining black-bone chicken rolls for recycling, and proposed a plan to waive the bill and compensate for the 500 yuan hot pot coupon. The plan was rejected by Ms. Zheng.
In the afternoon of the next day, the two consumers who ate had different degrees of stomach cramps and blood in the stool. After seeing a doctor in the emergency department of Jinan Fifth People’s Hospital, the doctor’s diagnosis and treatment records showed that consumers suspected of intestinal bleeding, but could not determine whether the cause was related to diet. It is recommended to be hospitalized for further examination.
The doctor’s diagnosis and treatment form
presented by the consumer involved, Haidilao said that the store manager had expressed apologies to the customer as soon as possible on the evening of July 12, and the store paid a return visit to the customer on the morning of the 13th and asked if there was any discomfort Accompanied the customer for medical treatment. On the afternoon of the 13th, according to the customer's request, the Haidilao staff accompanied the two customers to the Jinan Fifth People's Hospital for medical examination and bear the medical expenses. The result of the hospital examination was normal.
Regarding the inconsistency between the two sides, Observer.com asked Haidilao for verification. Haidilao said that the medical records of doctors previously reported by the media were medical records. Haidilao held the hospital inspection report and did not disclose the specific report due to the maintenance of customer privacy. The report result is indeed normal.
Haidilao said that the person in charge of the store and the company headquarters have contacted customers many times and actively negotiated solutions. Haidilao expresses its sincere apologies to customers, supports customers in safeguarding their rights in accordance with the law, and will actively cooperate with relevant departments for inspections and assume corresponding legal responsibilities. At the same time,
will deal with suppliers in accordance with the management system, and require suppliers to strengthen their internal production process operating specifications and verification efforts. The store also strengthens training and strictly operates in accordance with the specifications to avoid such incidents.
Haidilao’s food safety issue is not the first time it has been exposed to the public.
In August 2017, some media visited the Beijing Laojinsong Store and Sun Palace Store under the sea and found that rats were found in the ingredients room, serving room, fruit room, washing room and cup room of the back kitchen, and even employees directly used it. Hot pot colander to clean up sewer garbage.
Three hours after the incident broke out, Haidilao issued a letter of apology, and more than two hours later issued seven notifications on the crisis.
However, in 2018, at the same Beijing Laojinsong shop on the seabed, some consumers found flies in the sauce and complained to the Food and Drug Administration and other relevant departments.
Observer website checked Haidilao’s official website and found that Haidilao had issued four food management announcements in the first half of this year, and the food safety inspection and handling announcement in June 2020 showed 16 violations, including food expired, not stored as required, warehouse kitchens Issues such as poor sanitation.
Coincidentally, a recent criminal verdict disclosed that Xiaolongkan, a well-known hot pot brand, used waste oil in a franchised store in Yulin to make a hot pot bottom for two years and sold it to customers. The case involved more than 2 tons. Xiaolongkan also stated that he had cooperated with the local authorities to deal with such incidents in 2019, and he "deeply blamed and sincerely apologized" for the food safety issues in the restaurant.
At the 315 gala that ended last week, the global large chain company Burger King was named for using expired buns. The employees tore off the old labels from the expired burger buns, replaced them with new ones, and continued to make burgers and sold them to customers . Even in the summer when food is prone to moldy and spoilage, the shelf life is still correct.Large chain catering companies have won consumers’ popularity with their good food and humanized services. However, frequent food safety issues are constantly eroding customers. Food safety cannot be guaranteed. Haidilao can still Do you go on by service?
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