From October 28th to 29th, 2019, the 12th Big Data Application and Customer Contact Center International Series Summit and the 2019 China Best Customer Contact Center and Big Data Awards Ceremony was held in Zibo Qisheng International Hotel, Shandong.
The conference has a clear theme and rich content. It brings together industry authoritative experts and scholars, operating organizations, industry leaders and professionals. It is a professional event in the industry. By discussing innovative technologies in customer contact and sharing successful cases of customer experience, professionals in the industry have a deeper understanding of the needs of customer experience innovation and promote the development of the customer contact and service industry.
2019 Golden Tone Award winners group photo
This event has become a true "Oscar" award for China's contact center, and has become a stage for outstanding call centers and CRM companies in the industry. These honors will be awarded to companies and personnel who have achieved outstanding results in the field of contact center and customer relationship management in the past year.
In the "China's Best Customer Service Center" selection activity, Parkway won the "2019 China Best Customer Contact Center Software Solution Award" for its professional solutions and years of service experience.
Bowei founder and CEO Wu Yifeng came to the stage to accept the award
Best Customer Contact Center Software Solution Award
Best Customer Contact Center Software Solution Award
This honorary solution is the only software supplier that won the award. Awarded to companies that have achieved excellent results in the field of contact center construction, greatly affirming Bowei's ability.
02 After more than 10 years of intensive cultivation, Baiwei's all-media intelligent cloud call center has independently developed products covering multiple industries. It has professional solutions, professional practical experience and professional service personnel, and has more than 20 products with independent intellectual property rights. , And obtained multiple certificates such as dual-soft certification, high-tech enterprise, ISO9001, etc., insisting on providing more secure, high-performance, and cost-effective solutions for corporate users.
Mr. Wu and Chairman Yan are taking a photo
03\ Mr. Wu said that the current market is developing rapidly, and new architecture models such as self-built enterprises, outsourcing seats, and cloud call center rental have become popular. Big data is widely used, cloud technology is mature, and cloud solutions can solve the problems of enterprise deployment, construction, and maintenance. Bowei has the ability to provide users with more comprehensive and complete system docking solutions to help companies solve pain points such as high cost and difficult integration.
2019 Big Data Application and Customer Contact Center Summit site
04\ Bowei uses AI to combine big data to provide a changeable marketing language system and introduce intelligent service tools. In the process of talking with customers, in addition to supporting full media access and cloud deployment, it also accesses NLP natural language processing technology, using intelligent semantic analysis, voice recognition combined with knowledge base, voice outbound/inbound, and WeChat customer service , Online customer service realizes the perfect combination of scenes and AI, creates customer portraits, and provides AI personalized service experience: through intelligent customer service, automatic pop-up screen, IVR, seat monitoring, voice quality inspection, intelligent outbound call, work order assistant, etc. Enhance customer service processing capabilities, business management capabilities, and information feedback capabilities, optimize customer service workflows, make operations lightweight, efficient, and precise marketing.
Bowei's services span different industries and fields such as communications, operators, governments, the Internet, retail, tourism, technology, finance, e-commerce, and logistics. It has a stable product development team, leading technology research and development capabilities, and continuous Product planning and R&D investment, based on the response needs of market users, to iteratively update existing products. Has won the trust of many customers and established a good reputation!
05\ Bowei's capabilities, enterprise-level solutions
include: all-media smart cloud call center, smart outbound platform, OA, CRM/SCRM, e-commerce platform, workflow, enterprise cloud switchboard, BI, knowledge base, mobile APP , Online customer service, WeChat customer service, etc.
Mobile Internet products and development
includes: providing customized development of official accounts, life accounts and mini programs, WeChat mall, websites, mobile payments, education systems, WeChat membership systems, WeChat customer service, marketing promotion, etc.
IT outsourcing service
development category: Java/.Net/Android/IOS/Web front-end/BI/database, etc.;
testing category: system testing/functional testing/automation/performance testing, etc.;
service category: database operation and maintenance/network operation Maintenance / system operation and maintenance / application maintenance / desktop technical support, etc.
Concluding remarks
Bowei combines advanced management ideas with software technology to continuously optimize and improve. Through the joint efforts of all the staff, although we have achieved some results, we still feel the heavy responsibility on our shoulders and dare not slack in the slightest. We will provide better services, provide a more user-friendly software product system, contribute wisdom and strength to solve problems for enterprise users, and go out of our own way and a better way.
