On October 30th, at the 2019 Big Data Application and Customer Contact Center International Summit held in Zibo, Shandong, China Continent Insurance relied on its excellent operational quality and breakthroughs in service innovation in recent years, after industry benchmarking and expert review, In the end, he won the honorary title of "2019 China Best Customer Contact Center Award-Customer Service" at the Golden Music Award. So far, China Continent Insurance has won this honor for 10 consecutive years.
This summit has the reputation of "Oscar" in China's call center industry. It is guided by the Ministry of Industry and Information Technology and the Academy of Labor and Social Security Sciences. It takes the industry 4PS international standard as the evaluation standard. It has greater visibility and authority. It has been held for the twelfth consecutive year. Session. China Continent Insurance's 95590 customer contact center is far superior to the industry's operational indicators, and it has played a role in the company's development process and has played a useful role in artificial intelligence customer service in recent years. It was awarded the financial industry customer contact center award by the review committee At the same time, the award-winning peers include Ping An Credit Card Center, China Life Customer Service Center, and representatives from various industries such as Ctrip and HP.
Aiming at the technological development of the call industry, China Continent Insurance, guided by the "three new and three focus" strategy, has carried out a comprehensive transformation of the 95590 customer contact center. In terms of management, strengthen efficiency and quality; in terms of innovation, the introduction of intelligent robot consulting services, voice intelligent return visits, and intelligent emergency positioning, etc.; in terms of structural configuration, the construction of the Shanghai-Suqian dual platform has been completed, and the remote seat configuration has been realized , More safe, reliable and flexible. On this basis, the customer contact center will continue to improve the level of intelligence according to the company's plan, lead by technology, reduce costs and increase efficiency, and make new contributions to the company's new round of development.
Source: China Financial Observer Network
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