quality is the lifeline of any enterprise with faith and pursuit. As an influential professional health examination institution on both sides of the Taiwan Strait, Xiamen Huli Guoyu Clinic (hereinafter referred to as Guoyu) has always taken "high-quality medical treatment with international vision" as the soul of enterprise development. Guoyu’s high-quality medical care has always adhered to a high starting point. After Guoyu Medical Laboratory was approved by the National Accreditation Commission lSO15189, Guoyu introduced the concept of Taiwan’s "Medical Quality Control Circle" and sent nearly 30 people to Taiwan in September. Conducted the first phase of training in the quality control circle; recently, experts from the Taiwan Medical Policy Association visited Xiamen to start the second phase of counseling for Guoyu's quality control circle team. Carrying out such a standard of medical training, which is rare in China, shows Guoyu's determination to continuously improve medical quality and demonstrates Guoyu's ambitious pursuit of "Guoyu Quality Dream".
The Taiwan Medical Policy Association issues certificates to Guoyu trainees of the "Cross-Strait Medical Quality Improvement Workshop".
Guoyu staff baking experience class.
Guoyu's moving service. The picture shows Guoyu employees changing diapers for the customer's child.
Speaking of the quality control circle, Guo Dongyu, general manager of Guoyu, said: "The quality control circle advocates a bottom-up quality improvement spirit, advocating everyone to dare to expose problems, face problems, and solve problems. This means every employee Anyone can put forward their opinions on the problems in the development of the company and use scientific methods to improve them. If the employees and the company become better and better at the same time, I think Guoyu’s quality dream will not be far away." In fact, the essence of QCC (Quality Control Circle) lies in its "PDCA" cycle improvement process (PDCA is planning, execution, review and improvement), which coincides with Guoyu's pursuit of continuous quality improvement.
This edition article/Reporter Chen Xinhui
This layout/Xiamen Guoyu Health Management Center provides
[noun]
quality control circle
QCC (Quality Control Circles), also known as quality group, QC group Wait. The first was the SQC (Statistical Quality Control) theory proposed by Dr. Deming in the United States in 1950, that is, the use of statistical methods for quality management. At first, many companies used it as a method to improve quality management. However, this technique can only be applied by professionals engaged in QC, and it is difficult to understand and master for on-site production workers.
Later, Professor Ishikawa Kaori from the University of Tokyo combined the concept of SQC with Japanese customs and culture and published an article "Site and QC" in 1962, systematically introducing the theory and application of QC. Since then, it has been continuously popularized and promoted in Japan. Later, it has also been widely used in non-manufacturing industries such as finance and service industries. The concept of quality control circle has been introduced into more than 100 countries. It is characterized by a group composed of grassroots employees. Through proper training and guidance, the group can discover, analyze and solve problems related to daily work through regular meetings. The
quality control circle is a work group. The way the group promotes this behavior is self-management, using quality control concepts and techniques, displaying creativity, forming self-development and mutual development. The purpose of this activity is to develop their abilities, realize the self-realization of members of the quality control circle, make the workplace full of vigor and vitality, increase customer satisfaction, and make social contributions.
Taiwan Medical Policy Association
Taiwan Consortium Hospital Evaluation and Medical Quality Policy Promotion Association was established in 1999. It is an organization jointly funded by Taiwan’s "Executive Yuan Department of Health", Taiwan Hospital Association, and Taiwan Private Medical Institute Association.
Medical Policy Association has always handled various evaluations, certifications and visits with a rigorous, honest and fair attitude. It is deeply trusted by all walks of life. It has not only passed the ISO9001:2000 international quality certification, but also the first in Asia and the eighth in the world. A professional appraisal organization certified by the International Health Care Quality Association. At the same time, it is also committed to promoting the concept of quality and patient safety, promoting the use of quality management tools, and medical staff education and training, so as to assist medical institution managers and health care professionals to improve medical quality. The mission of the Medical Policy Council is "the driving force of medical quality". In the future, we will continue to work hard to actively establish partnerships with the public and the medical community to jointly improve the quality of health care, and hope that the public will be able to obtain safe, high-quality, effective and humane care Health care.
Quality control training will innovateApply to actual work
Guoyu second phase of quality control circle counseling site.
After more than a year of careful preparation, in early September, nearly 30 people from the Guoyu QCC learning team went to the Taiwan Consortium Corporation Hospital Appraisal and Medical Quality Policy Promotion Committee (Medical Policy Committee) to participate in the first training of the quality control circle activities. Experts such as Liao Xunxiang, Deputy Chief Executive Officer of the Medical Policy Association, Chief Consultant Zhang Guochang and other experts conducted comprehensive and in-depth training for the Guoyu Quality Control Circle team in the "Quality Improvement Workshop", and systematically explained the various activities of the quality control circle Professional tools and techniques, and actively interact with the students, guide them to diverge thinking, find the problem from the activities of the quality control circle carried out by themselves, and hope that the innovation can be finally applied to actual work and promote the overall improvement of the quality of Guoyu Medical.
After participating in the QCC system theory and method learning, the Guoyu team went deep into the QCC "team operation and practical exchange" training. During the period, the Taiwan Medical Policy Association invited Xu Hanren, Chief Nursing Officer of the Tri-Service General Hospital, Zhang Ligong Group Leader of Douliu Tzu Chi Clinic, and Dr. Xu Jianwei from Kaohsiung Veterans General Hospital to share different QCC theme operation methods and case analysis with the students, and to share with the students Conduct targeted interactive communication and trigger them to "brainstorm" for the upcoming quality control circle activities. Afterwards, the Guoyu team visited Harvard Health Clinic in Taiwan to gain in-depth understanding of Harvard Health Clinic's implementation, operation methods and results and experience sharing, and successfully completed all the courses of the first phase of the quality control circle training. During the
training, Guo Dongyu went to the medical policy meeting to learn about the learning situation of the company's employees. In the sharing and communication between classes, Guo Dongyu shared his thoughts with everyone. He believes that the trainees should have an essential understanding of this training and learning. The spirit of QCC should be a process of making work easier and improving quality. It should be a positive attitude to discover problems and seek ways to solve them. The same is true in life, it is complementary to work. He asked the trainees to put aside the burdens such as "participating in the quality control circle competition to win", and really calm down and do a good job in the quality control circle. The second QCC training of
pays more attention to analyzing and solving problems that arise during the implementation of quality control circle activities. After in-depth understanding of Guoyu on the spot, the experts of the Medical Policy Association "keep the pulse" for each quality control circle team one by one, provide accurate feedback for their deficiencies and problems in the implementation of the quality control circle operation method, and combine with "multiple quality improvement tools" Let the circle members jump out of the limitations of the PDCA technique in the quality control circle, think about and solve problems from a more creative and diversified perspective. During the counseling process, Mr. Zhang Guochang, the chief consultant of the Medical Policy Association, instructed the students: "The quality control circle itself is just a basic tool. Don’t put too much emphasis on it, but focus on mastering its way of thinking. The tool itself is to be used. It can be used flexibly and can be used in conjunction with other tools or methods according to the actual situation. Let us use the tool of the quality control circle to create more room for quality improvement." The second phase of the
training concludes, through comprehensive consideration of learning results and In the professional assessment, all Guoyu quality control circle students passed the assessment and obtained the "Certificate of Qualification for Cross-Strait Medical Quality Improvement Workshop" issued by the Medical Policy Association, which wrote an extraordinary piece in their life history. The quality improvement of
has no end, only a new starting point.
is responsible for the health inspection of customers. The picture shows that Guoyu prepared a full set of radiation protection products for customers who do CT inspections.
"Quality improvement means life-long investment, no end, only a new starting point. Focusing and continuing to improve and upgrade high-quality medical care is Guoyu's constant persistence." Guo Dongyu, head of Guoyu, said loudly. Guoyu has always insisted on performing health checkups with a global perspective, and attaches great importance to "going out." General manager Guo Dongyu has visited medical institutions in the United States, Britain, France, Singapore, Japan, Taiwan and other countries and regions for exchanges and studies. Every year, Guoyu spends a lot of money to organize employees and middle-level cadres to visit medical institutions in Beijing, Taiwan, Hong Kong, Japan, Singapore, Europe and the United States to learn about the development of outstanding colleagues around the world, so that Guoyu’s business level and service quality continue Align with the international level.
Guoyu has very close medical exchanges with Taiwan. When asked why Taiwan’s medical care is so important, Guo Dongyu said: “The common language and cultural background across the Taiwan Straits make our exchanges without barriers. At the same time, Taiwan’s medical services are in a leading position in Asia and there are many things to learn from. "As early as the spring of 2012, the National Geographic Channel documentary "AsiaNew Horizons: Taiwan’s Medical Miracle" Introduction: Taiwan’s medical technology has long been well-known in the world. Among the top 200 hospitals in the world, Taiwan accounts for 14 hospitals, second only to the United States and Germany, ranking third in the world, and ranking third in Asia. 1. In the same year, when the British "Economist" magazine evaluated the "World Health Ranking", comprehensive indicators, ranked Taiwan as the world's second, second only to Sweden. Therefore, Guoyu attaches great importance to improving high medical quality by actively participating in and promoting medical institutions and medical exchanges and cooperation across the Taiwan Strait.
Guoyu, as the only medical institution in the province, has participated in the "Cross-Strait Medical Quality Promotion and Exchange Competition" organized by the Taiwan Medical Policy Association for two consecutive years (2014, 2015), and competed with medical institutions in Taiwan through the competition. To improve the quality of medical care. Guo Dongyu, who led the team to participate in the cross-strait medical quality promotion exchange competition, has a lot of feelings. He said that Taiwan’s control of medical quality is very unique and has formed a "quality control circle". Through extensive and in-depth cooperation with Taiwan’s "quality control circle" The company will further carry out quality management activities that are rich in Guoyu’s characteristics and conform to Guoyu’s development among various departments, so that employees can actively and actively participate in how to provide customers with better medical services. "Quality Control Circle" atmosphere of all employees.
Core Strategy Build a strong corporate platform to attract talents
Guoyu organizes dozens of visits and exchanges every year. The picture shows excellent frontline employees visiting Taipei Wanfang Hospital.
Talent strategy is Guoyu's core strategy to build high-quality medical care. Just last year, Guoyu introduced Xu Lilin, a doctor of medicine. Under the tutelage of Professor Chen Keji, a well-known expert on integrated traditional Chinese and Western medicine in my country and an academician of the Chinese Academy of Sciences, he had worked in a tertiary hospital for more than ten years before coming to Guoyu. Xu Bo, as the chief of Guoyu's quality control circle, director of the quality control circle implementation committee and chief counselor, is not without emotion: the company is so willing to invest heavily in quality improvement, and dare to let me have no "qualification" in the company. The newly recruited employees take on this important task, which really demonstrates Guoyu’s determination to pursue high quality. I think such a platform is trustworthy and trustworthy. I can find the motivation and goal of progress here.
Guoyu introduces diverse talents, such as Zhang Junbin (Doctor of Medicine, Professor), a health management expert from Taiwan, and Zhou Enyi, a flight attendant from Hong Kong and former Thai AirAsia, etc. Each position has an outstanding leader people. "Many people think that the reason why many talents join Guoyu is purely because of high salary. In fact, it is not, because an employee who will join because of high salary will easily be poached by a company that offers a higher salary. I think the talent is To join, we still have to rely on the enterprise to make the platform bigger and stronger, and show the sincerity of recruiting talents to attract them." Guoyu General Manager Guo Dongyu said meaningfully.
"Building a powerful platform" is repeatedly mentioned by General Manager Guo Dongyu. In order to attract and retain talents, Guoyu spares no effort to create a good corporate atmosphere, regards quality as the soul of the enterprise, and builds a powerful platform for Guoyu employees to make them feel proud. To win the future with talents, Guoyu's quality road has the core guarantee.
Stick to the original aspiration. High-quality medical care comes from the love of my parents to practice medicine.
Guoyu team visited Shuanghe Hospital affiliated to Taipei Medical University.
Adhering to high-quality medical care is the original intention of Guo Dongyu when he founded Guoyu, and because of this, Guo Dongyu constantly refuses the temptation of chain and even listing, and only insists on making Xiamen Guoyu, a professional health inspection institution, more refined and stronger. "The creation of high quality is to be tangible and there are no shortcuts. The most important thing for this investment is to rely on "heartware" instead of hardware, capital, etc. If you compare Guoyu's corporate construction and culture to a tree Dashu, then, the belief in inheriting my father's love is the foundation of this tree"-General Manager Guo Dongyu said meaningfully. It turned out that his father deeply influenced him.
It is understood that Guo Dongyu’s father, Mr. Guo Zongxian, is a rural doctor, commonly known as a barefoot doctor. The story of him treating patients as relatives has been reported by local media. Back then, Guo Zongxian often had to walk nearly 10 kilometers of mountain roads in order to see a doctor, plus the time to see a doctor, it would take a day to go back and forth. But Guo Zongxian did not complain. It took forty years to send doctors and medicines to the villagers with inconvenient transportation. The biggest impression left by his father to Guo Dongyu was great love. Not only did he often not charge money for seeing a doctor, but he also often paid for the medicine for the patient himself. Count as much as you can, and count as much as you can.Guo Zongxian always silently helped these folks like this. For forty years, he won praises from folks far and near.
grew up in such a family environment, and under his father’s example, formed Guo Dongyu’s belief: No love, no practice. For Guoyu, this kind of love means being responsible to customers, providing truly high-quality medical services and moving services. In the end, this belief has become the inner soul of Guoyu people.
Today's Guoyu is committed to the great love. We have reason to believe that the tree of Guoyu's corporate culture with love, heritage and responsibility will become more prosperous!
