On October 28, the 12th China Contact Center "Oscar" Award-Golden Sound Award list was announced, linked cloud travel group and Tencent, Midea, FAW-Volkswagen, Dell and other well-known brands were honored on the list, and Become the only brand on the list in the shared travel field.
It is understood that the 2019 "Golden Tone Award" China's Best Customer Contact Center and Quality Credit Double Guarantee Demonstration Unit received a total of 5,108 entries. Cloud Travel Group is full of positive results by virtue of its efficient collaboration mechanism for handling user issues. Energetic customer service team culture shaping, technologically intelligent customer service system application tools, far exceeding the industry’s average problem solving rate, and warm service experience. After layers of screening and fierce competition, it won the 2019 China Best Customer Contact Center Award— -Demonstration unit for both quality and trust.
Xue Qiliang, former director of the General Office of the Propaganda Department of the Central Committee of the Communist Party of China, Maen Zhong, former deputy director of the Industrial Damage Investigation Bureau of the Ministry of Commerce, Jiang Jianjun, director of the National Call Center Industry Self-discipline and Supervision Committee, 4PS International Standard Co-Chairman/China Call Center and BPO Industry Alliance Chairman Yan Xiaobin, 51Callcenter Executive President Tang Aiqin, Taiwan Customer Service Center Development Association Chairman Yang Wenxiang and other leaders attended the commendation meeting and award ceremony, and jointly awarded certificates to the winning units.
Enterprise representative of Linkage Cloud accepted the award
Linkage Cloud won the Golden Sound Award "2019 Quality and Credit Double Guarantee Demonstration Unit"
According to reports, the "Golden Sound Award" of is called the "Oscar" award of China Contact Center . Supported by the Ministry of Industry and Information Technology and the Ministry of Commerce, sponsored by China Call Center, the authoritative selection of the customer contact center industry based on the 4PS international standard as the selection criteria, aims to commend outstanding achievements in the areas of contact center and customer relations, customer service management and promote the entire customer service industry Development of enterprises and personnel.
After three years of development, Liandong Yunxing Group has ranked among the top three in the industry in terms of scale and operational strength, and the responsibilities on its shoulders are increasing. In the field of customer service,
continues to pursue innovation and higher standards, and is committed to making consumption Visitors experience a simpler and more convenient way to travel by car, and enjoy the "car-owned" lifestyle in advance.
2019 Golden Sound Award Organizing Committee experts conducted evaluations and recommendations for 1,593 centers. It is worth mentioning that is the only shared travel brand that has won this honor, which represents the gradual recognition of the sharing economy in terms of user service experience. Under the shared travel mode, the establishment of the linkage cloud customer service and the recognition of the organizational development model. As one of the hot spots of economic development in recent years, the sharing economy has been providing users with a variety of resource sharing experiences. Recently, the iiMedia report released the 2018-2019 China Sharing Economy Industry Panorama Research Report and pointed out that by 2020, the scale of China's Internet sharing economy market will exceed 9 trillion.
With the gradual regulation of policies and the continuous improvement of public awareness, the innovative services provided by the sharing economy to the public have gradually been recognized. The status of shared travel in urban public travel services is becoming more and more important. It has become an important supplementary tool for urban transportation. While meeting the travel needs of residents, it also drives the development of the entire city's transportation services. Since the establishment and operation of
, the customer service center of China Mobile Cloud Travel Group has always adhered to user thinking, adhering to the service tenet of "connecting the world, moving the future, serving with heart, and uniting you and me" , and has established a dedicated and well-trained service team , customer service center implements 7*24 hours full-time service mechanism to solve various problems for customers 24/7.
is different from other service industries. Consumers contact service personnel when they are in contact with goods, and users who use shared cars make calls. This is generally based on questions when using the vehicle, or the need for help when using the vehicle. Therefore, the Liandong Cloud Customer Service Center is not only a window for users to answer questions at the first time, but also a warm answerer who provides assistance and guidance when users encounter difficulties when using the car. The customer service center provides services 24 hours a day, so that users can use the car at any time—because, no matter how late, in the cloud customer service center, there are always people guarding the user's car in an invisible place.
Since its establishment in 2016, the Liandong Cloud Customer Service Center has been has provided services to more than 5 million users. In this process, five major business sectors have been formed to work together, including: hotline service department, online service department, complaint management department, quality management department, and training management department . The
Link Cloud Customer Service Center clarifies the value and strategic positioning of the department, upgrades from cost center to value center, as an important port for user experience and brand building, builds an upgraded talent echelon, and develops a complete and iterative departmental standard system. At the same time, in the face of the continuous development of the company’s business, the rapid increase in the number of users and the diversification and complexity of user car scenes, the customer service center has continuously improved the work ability of employees and improved departmental process mechanisms. is committed to continuously providing reliable, reliable Temperature customer service experience.
In addition, in order to further efficiently solve car-using questions for users, the joint cloud self-built technology team created online intelligent customer service , and iteratively updated the knowledge base of car-use issues. At the same time, it continuously pays attention to user needs, and as a representative company that provides temperature services for efficient problem solving, has been listed as a red list business for many times.
In today's highly developed Internet, information is relatively transparent, and the branding of each company is closely connected with consumers. In the future, companies will pay more attention to a specific person, all the users who are connected with us, and our consumers, benefiting others and achieving others. 's joint cloud customer service center has been recognized by the industry, which is also an affirmation of the joint cloud service experience in the past year. In the future, value creation around consumers will still be one of the core directions of Linkage Cloud focusing on quality experience.
