Source: Morning News
Ms. Chen’s daughter was injured on the rightmost slide of the straight slide/Morning News reporter Zhang Jiaqi
On June 9, Ms. Chen and her husband came to Shanghai Wanda Car Park with their four-year-old daughter. It was a happy parent-child trip. Unexpectedly, Ms. Chen's daughter accidentally fractured the back of her foot while playing in the slide area. Ms. Chen suspected that the design of the slide caused her daughter's injury.
"Monitoring showed that Ms. Chen's daughter jumped off the steps in the slide area. After the fall, she was suspected of twisting her right foot. She stood up and walked a little bit bumpy, but we also did not rule out the injury caused by hitting the edge of the slide. "The relevant person in charge of Wanda Car Park said that due to the limitation of the clarity and angle of the monitoring screen, it is necessary to repeatedly verify the specific cause of the child’s injury. "But since it happened in our park, we will definitely take the matter. It was handled satisfactorily".
Regarding Ms. Chen's mention of possible hidden dangers at the edge of the slide, the person in charge said that later improvements will be made in time. "For example, add a layer of soft cushion to the protruding part of the slide so that children will not get hurt even if they touch it."
Parents report: There is a protruding part along the edge of the slide
Shanghai Wanda Automobile Park is located on the 3rd floor of Wanda Mall B, No. 851 Dianshanhu Avenue, Qingpu District. Ms. Chen’s family purchased a 108 yuan parent-child package online in advance. After playing some items, Ms. Chen’s daughter became interested in the slides in the park. The cost of this item is 80 yuan for an adult and a child. limit. The slide is about 1.5 stories high. The first section is a vertical slope, and the children slide down quickly. Ms.
Chen said that there were staff who accompanied and guided the upper and lower ends of the slide, and everything was normal after her daughter slipped two or three times. But not long after, Ms. Chen’s daughter said to Ms. Chen after sliding down the slide: "Mom, my feet hurt." Ms. Chen checked immediately and found that the back of the child’s instep had some redness, and there were no other symptoms. "My daughter said that she can still walk, and I see that my toes can also move, so I thought it might not be serious at the time."
Then, Ms. Chen came to the slide and found that the edge of the slide was not completely flat, and there were some protruding parts. Ms. Chen wondered if the child spread his legs while sliding down, and then hit the protruding edge of the slide. Out of place. After
discovered this problem, Ms. Chen reported her daughter's experience to the staff present. At this time, another father who also took the child heard that when he was sliding down the slide with the child, his foot was knocked.
At about 2 pm that day, Ms. Chen's family left Wanda Car Park. The next day, Ms. Chen sent her daughter to the kindergarten as usual, but when she returned home that same day, she found that the back of her right foot was not only red, but also accompanied by some swelling. "My daughter said:'It hurts when you step on it.'" Ms. Chen said.
At around 8pm on June 10th, Ms. Chen took her daughter to the Orthopedics Department of Shanghai Children’s Hospital. After the CT scan and the results were obtained, the doctor told Ms. Chen that the child had a slight fracture on the back of his right foot and needed a plaster. You have to rest for 4-6 weeks before returning to kindergarten.
"This time it cost more than 500 yuan to see a doctor. After that, our parents will have to ask for leave to take their children to see a doctor. I hope Wanda Car Park can compensate us for this matter." Ms. Chen said, on the morning of June 11, she called again For the paradise side, the customer service said that it would report the situation and verify it through the surveillance video, and finally reply to Ms. Chen.
reporter experience: playing the slide requires feet close together
yesterday afternoon at 3 o'clock, the reporter came to this Wanda car park. According to the staff, the park occupies an area of 9,600 square meters and has a total of more than ten entertainment projects. The trial operation period is from June 1 to June 22, and the official business will start after that. During the Dragon Boat Festival, the number of people entering the park is 4,000. about.
In the park, the reporter saw that the slide play area where Ms. Chen’s daughter was injured is called “engine slide”. The rules of use at the entrance read: “For children under 1.2 meters (inclusive), parents need to purchase an accompanying Tickets for admission, and a maximum of two people are accompanied to enter; for children with a height of 1.2 meters (not included)-1.5 meters (not included), parents can choose to purchase an accompanying ticket to enter. "The slide area contains 4 straight slides side by side. Separate pipe slideIn Article 5, Ms. Chen said that her daughter was injured on the right-most straight slide. The nameplate of the
straight slide shows that the slide is 3.85 meters high, the ramp length is 8.3 meters, and the maximum slope is 58°. The manufacturing unit is Nanjing Peggs Amusement Equipment Co., Ltd., and the manufacturing date is August 25, 2018. The
slide must be tested by relevant departments before leaving the factory, and these safety certificates must be available. A person in charge of the park said that apart from the case of Ms. Chen's daughter, no other similar cases have been discovered since the business started on June 1. After climbing more than ten steps in the slide area, the reporter came to experience the straight slide where Ms. Chen said her daughter was injured. According to the staff’s prompt, before sliding on the slide, you cannot hold the edge of the slide with your hands and your feet need to be brought together. Then the staff pushes the person playing the slide down. In less than a second, the reporter slid to the bottom and the feet were brought together. , And did not touch the protrusion of the edge. However, if the child forgets the reminder of the staff and spreads his legs, it does not rule out the possibility of bumping into the protrusion.
[Park] will focus on rectification before the official opening of
"Since there is this safety hazard, we will make timely improvements in the future, such as adding a layer of soft cushion to the protruding part of the chute, so the children will not be injured even if they touch it." The person in charge of the park said that because it is during the trial operation period, the park will collect suggestions from customers in the form of questionnaires, and rectify them before the official opening, "to achieve zero tolerance for safety hazards." The person in charge said that after learning of Ms. Chen’s daughter’s injury, he had immediately transferred surveillance video for verification. "According to surveillance, Ms. Chen’s daughter jumped off the steps in the slide area. After the fall, she was suspected of twisting her right foot. She stood up and walked a bit bumpy, but we do not rule out the injury caused by hitting the edge of the slide. "The person in charge of the above park said: "Because the slide area is relatively free and children have a large space for activities, the additional tickets are also used to control the number of people and prevent all children in the park from coming to play the slides. It is easy to happen when there are too many people. It’s easy to get injured.”
Regarding Ms. Chen’s claim for compensation, the person in charge stated that after the surveillance video capture is completed, based on the facts, the staff of the customer service department will discuss the specific compensation details with Ms. Chen. Will keep in touch with Ms. Chen. Moreover, whether it is admission tickets or slide tickets, insurance is included. "We must put the safety and interests of customers first."
