Recently, some netizens posted a video saying that the tour group registered in the "Liu Genghong-Our Eye Travel" live broadcast room had problems with actual accommodation that did not match the promotion, sparking heated discussion. "Liu Genghong-Our Eye Travel" issued a statem

Recently, some netizens posted a video saying that the tour group registered in the "Liu Genghong-Our Eye Travel" live broadcast room had problems with actual accommodation that did not match the promotion, which triggered heated discussions. "Liu Genghong-Our Eye Travel" issued a statement on the evening of September 22, stating that the live broadcast room would terminate its cooperation with the travel agency and completely remove the product from the shelves.

Five-day and four-night travel itinerary purchased by netizens

On September 19, a netizen posted a 7-minute video on the video platform, titled "Traveling during the National Day off-peak hours, I didn't expect travel agencies to have constant routines, making it difficult to check in on the same day." , and brought up the topic #Liu Genghong#, triggering heated discussions in the comments.

The netizen said in the video that he purchased the five-day, four-night group trip in the "Liu Genghong-Our Eye Travel" live broadcast room. The photo promotion stated that he was staying at a Hilton hotel, but when he arrived at the destination, he was arranged to stay in Vienna. There are obvious discrepancies with the facts in its hotels. The video recorded in detail his negotiation process with hotels and travel agencies.

video shows: The local staff pushed back many times. At first, they said that the hotel was closer to the scenic spot, but then they said that the Hilton was fully booked when they made the reservation, so they changed to a hotel of the same level. The netizen refuted the staff's claims one by one in the video, and the final reply he received was that he had been relocated to a Hilton hotel. After the

video was released, it triggered a lot of heated discussions. The netizen posted two videos on September 20 and September 21 respectively to describe the follow-up. He mentioned that other people traveling with him were also arranged to stay in hotels in Vienna, and this behavior was not an accident. He frankly said that he chose Liu Genghong's live broadcast room because he believed in the credibility of the big anchor and the big live broadcast room, and called on all netizens to pay attention to the protection of personal rights.

On September 22, "Liu Genghong - Our Eye Travel" issued a statement, saying that after detailed understanding, the user traveled on September 6. Since it was the peak tourism season in Wuyuan, Jiangxi, the number of rooms purchased by the travel agency at the preferred Hampton by Hilton hotel was full. In the case of unavailable rooms, the guests were arranged to stay at Vienna Smart Hotel of the same level, which caused dissatisfaction among the guests.

's statement read: "Although it has been clearly stated in the previous purchase link: If the room is full or there are force majeure factors, a hotel of the same level will be arranged. After negotiating with the guest, the travel agency staff will use a temporary purchase method to help the guest transfer to the Hampton by Hilton Hotel ." While expressing its apology, "Liu Genghong-We Eye Travel" also stated that it would terminate its cooperation with the travel agency and completely remove the product from the shelves.

Statement issued by Liu Genghong

After the statement was released, many netizens left messages questioning, such as "Why didn't you inform them in advance when changing hotels?" "Is Hampton Inn by Hilton the same level of hotel as Vienna Smart Hotel?" "It said it was full at first, but others later As soon as I defended my rights, I got a house, what a coincidence," and so on. For these questions, "Liu Genghong-We Eye Travel" did not respond.

Reporters found that netizens complained on multiple platforms. After purchasing a group tour in the "Liu Genghong-Our Eye Travel" live broadcast room, they made comments such as "the experience is terrible", "Lightning Avoidance Liu Genghong Travel Live Room", etc., and even Some netizens mentioned that they quit the group halfway through the game due to a poor experience. On the other hand, many netizens also believe that the live broadcast room cannot standardize the specific details of tour groups, and they should strengthen the selection of routes and avoid damaging their own brands.

Source: Cover News Editor: Ding Fenglin