Every time the 12345 citizen hotline rings, there may be a problem that needs to be solved urgently, and a suggestion to promote social progress. However, many times, these problems are complex and require consultation with multiple departments to solve them. Since the beginning of this year, in order to improve the happiness and satisfaction of residents, Huayang Road Sub-district has used the city operation joint logistics platform to cooperate with various sub-district offices, urban management and law enforcement departments, environmental protection supervision, police stations, market supervision and other departments to jointly solve difficult problems. Make suggestions, solve problems, and appease people's hearts.
Super Tube music activities: From lively to orderly
In early September this year, at the new internet celebrity check-in point - Suhe Super Tube (Menghe Park), a charity music performance by the soul chill river band was performed The meeting attracted many young people to stop and watch, and the first row of seats was specially reserved for 10 courier boys. For a while, this newly built space under the bridge was very lively.
According to reports, this is the third time Suhe Super Tube has held a charity concert. "As a local place, the street definitely hopes that this space can be operated well, and also hopes to bring more cultural experience and leisure fun to community residents through music performances. At the same time, we must also do a good job in related services." Huayang Dai Yiqing, director of the Urban Transportation Center of Lujie Street, said, “Although no residents have made relevant demands so far, through the first two activities, we discovered possible safety hazards because the super tube is close to residential areas and is a traffic corridor. We I am more worried about issues such as traffic safety and noise nuisance caused by the large passenger flow. "
Solving the problems at the front can reduce the worries for residents. In order to ensure the third concert of the super management, the street held a regular urban transportation work meeting on this issue. The comprehensive law enforcement team, public security police, venue managers and event organizers were invited to attend the meeting to discuss the traffic and traffic during the concert. Safety, environmental protection and other conditions, we will scientifically and rationally formulate work plans, and make every effort to maintain public security and traffic order during the event to ensure the smooth progress of the event, so that everyone can enjoy the charm of music and share a good life. At the
meeting, everyone put forward several solutions: first, a comprehensive assessment of the safety hazards of the event was carried out and an emergency evacuation plan was formulated; secondly, the time and content of the event were adjusted, and timely adjustments were made based on the event site conditions and the gathering of people. The number of tracks and event duration were reduced, and noisier programs were reduced; again, the number of security personnel was increased to ensure order at the event site. Through these measures, Super Tube's music activities are not only more orderly, but also reduce interference to surrounding communities, winning praise from residents.
Shared bicycles whistling for no reason at night at the entrance of the community: From "no solution" to returning to calm
The incident happened one night in April 2024. For the first time, residents in the community at Lane 1235, Dingxi Road, were struck by the sharp howling of shared bicycles. Wake up. At first, they thought it was just an accident, but as time went by, the sound sounded almost every night and became a regular pattern. As a result, residents began to seek help through neighborhood committees and the 12345 citizen hotline.
Staff cleared the shared bicycles in the community
Staff increased night patrols
Huayang Urban Transportation Center took quick action after receiving the task. They convened representatives from the property management, neighborhood committees and three shared bicycle companies to discuss how to solve this problem. Street staff, together with technicians from the bike-sharing company, began investigating the whistling sound.
After a series of investigations and tests, technical staff from the street and the shared bicycle company discovered that the whistling sound of these shared bicycles at night was not accidental. It turned out that some vehicles' smart locks were subject to some kind of interference at night, causing them to make sounds.
At night, reduce the number of shared bicycles parked around the community
In order to solve this problem, the street joint construction and management committee and the shared bicycle company have jointly adopted a series of measures. They first increased the frequency of clearing shared bicycles in this area to ensure that there would not be too many vehicles staying near the community at night.At the same time, security personnel were arranged in residential areas and properties, and bicycles were strictly prohibited from entering the community. In the end, multiple parties worked together to solve the residents' troubles for days and give them a good night's sleep.
Gate of Kaiyuan Primary School: From hidden dangers to safety
After renovation
Before renovation
In August this year, some residents reported through the 12345 citizen service hotline that there were safety hazards at the gate of Kaiyuan Primary School. Since the start of school was approaching, in order not to affect the start of school, the street immediately sent people to the scene. After verifying the problem, we found that there are no zebra crossings on the opposite road from the school gate. This road is relatively narrow and there are many non-motorized vehicles, which poses safety risks.
Solving road problems requires the coordination and help of the traffic management department. At the regular meeting held by the Urban Transportation Center, the street management department contacted the traffic management department and school representatives to participate in the meeting. After the meeting, the traffic police assessed the scene, proposed a plan to add zebra crossings and signal lights, determined the specific locations, and completed the installation of zebra crossings and signal lights before the start of school.
The street and traffic management departments will continue to monitor the traffic conditions in the area after the facilities are added to ensure the effective operation of the newly added transportation facilities.
Through these measures, the traffic safety problem at the entrance of Kaiyuan Primary School has been effectively solved, providing a safer traffic environment for students and parents. This not only reassures parents, but also makes children feel more at ease on their way to school.
Express delivery station noise problem: from nuisance to removal
"Hello, there is an express delivery station at the gate of our community. It is too noisy, especially when unloading and moving packages in the early morning, which seriously affects the residents' rest." In June this year, Huayang Road Subdistrict received problems reported by residents of Daqiao Community, Lane 133, Changning Branch Road, through the 12345 citizen service hotline.
After the street learned of the situation, it invited relevant parties such as the comprehensive law enforcement team, police station, market office, and neighborhood committees to jointly hold a coordination meeting through the urban transportation platform. At the meeting, the person in charge of the express delivery station was also invited to clearly inform the impact of the noise problem on residents' lives. The person in charge of the post station promised to immediately adjust the operating hours, reduce noise and other measures. However, after research and judgment, due to the special nature of the express delivery station industry, it is difficult to truly not disturb the people. Therefore, after comparing their feelings with the person in charge, we hope that they can adjust their business formats. In order to completely solve this problem of disturbing the residents, both parties finally reached a consensus, and the person in charge agreed to complete the rectification on June 30.
In the end, the express station ended its business activities at the location as promised, completely solving the noise problem. The street and neighborhood committees will continue to follow up after the clearance to ensure that no new noise problems arise. The residents were very satisfied with this and life has returned to its former tranquility. "We can finally have a good sleep, thank you very much!" the resident said gratefully.
"The city operation joint logistics platform is mainly responsible for leading various departments to solve various difficult and chronic problems. In the final analysis, these problems mainly include two categories, one is pre-litigation issues, and the other is post-litigation issues." Dai Yiqing said, "For litigation, For problems before the lawsuit, we must put the problem in front of the residents, intervene in the problem, solve the problem before they feel uncomfortable, and do a good job before filing a lawsuit; for the problem after the lawsuit, we will unite the strength of multiple departments to jointly solve the problem. Solve residents' worries, improve residents' sense of happiness and gain, and handle complaints as soon as they are received.
Source: Shanghai Changning
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