Although the normal delivery of express delivery has also been affected due to the epidemic, it still cannot stop everyone from shopping online. Nowadays, online shopping has become the main way for everyone to spend. Compared with offline physical store shopping, there are so many choices available for everyone online. The more important reason is that the price of online shopping is much more favorable than offline. Nowadays, the speed of express delivery is also very fast. Many areas have been delivered the next day. Especially for some more private items, online shopping has become the best choice for everyone.
Recently, after a beautiful lady bought a set of sexy pajamas online, she unexpectedly encountered something unpleasant to her, and then this beautiful lady posted her online shopping experience on the Internet. It is understood that this beauty has picked up a sexy pajama that she is very satisfied with after a long time on the Internet. Because she thinks the price is more suitable and she is very fond of it, she intends to pay. The more important reason is this one. The pajamas wrote free shipping on the cover image, so the beauty paid directly without asking the customer service.
It didn’t take long for the woman to find that the seller’s courier could not be received by herself, so she contacted the seller and wanted the seller to change to a courier company. The woman contacted the customer service through the chat software and told the other party to choose postal courier. I can receive it by myself, but the customer service said that their shop is not in a cooperative relationship with the postal service. If you want to change the express delivery, you must pay for the freight, but the woman thinks that the seller writes free shipping, even if the express delivery is changed, it should be delivered.
In this way, the woman and the customer service had a disagreement over the freight issue. Later, the situation became more serious as we talked about it. It was unexpected that the customer service actually scolded people while chatting, and directly let the woman go, and said that she had opened the shop for so long. I never met a buyer like you who didn't understand others at all. The woman was also very angry. In the end, she directly complained to the seller. The final result is that since the seller wrote the free shipping, he should not charge the freight for replacing the express. I don't know what everyone thinks about this solution?
