Jimu News reporter Zhang Qi
Recently, many fans reported that they wanted to see Zhang Xinzhe’s Nanjing concert on July 6. They spent 580 yuan to buy tickets on Damai.com, but after the ticket was issued, they found that they were assigned to the original seat map. On the 380 yuan area.
html On June 30, a fan told Jimu News that after communicating with Damai.com customer service, he had moved to the 580 yuan area of the original seat map. Another fan said that he had asked the ticketing company to exchange tickets or refund the 200 yuan price difference a few days ago, but it has still not been processed.
Comparison of the seat map of Chang Xinzhe's Nanjing concert before (left) and after (right) being replaced
html The 6,580 yuan ticket price changed to 380 yuan seating area after ticketing
Recently, many netizens posted that the 580 yuan seats at Chang Xinzhe's Nanjing concert changed It cost 380 yuan, involving areas 103 and 111 of the stands. The seat map on the ticketing platform Damai.com was inconsistent before and after ticketing. Ms. Wei, a fan of
, told Jimu News reporter that on June 18, she grabbed tickets for Xinzhe Zhang's Nanjing concert on Damai.com, and the price was 580 yuan when she placed the order. After the tickets were issued on June 26, her seat was in area 111 of the grandstand, but it corresponded to the area with a ticket price of 380 yuan. She felt confused. Later, I saw many people on social networking sites having similar experiences.
"The customer service said that the original picture was wrong and asked me to use the current picture as the standard." Ms. Wei said that on June 27, she contacted Damai.com customer service and found that the seat map on the website had changed. Section 111 of the stand where my seat is located has become a 580 yuan stall. She continued to contact Damai.com customer service. After missing the call three times, she found that her ticket had been changed to a seat in the same row in area 109. She is satisfied with this arrangement.
fan Ms. Zhang also encountered this problem. At about 1 pm on June 18, she was preparing to grab tickets for this concert. She found that the 580 yuan seats looked facing the stage and felt that the view was better than the 980 yuan seats in some infield seats, so she spent 580 yuan to buy them. Got the ticket. After the ticket was issued, she found that area 103, where her seat was located, was diagonally facing the stage. By comparison, she found that area 103 was the area with a ticket price of 380 yuan. Subsequently, Ms. Zhang contacted Damai.com customer service online many times and called the Beijing 12315 hotline to report the matter. Ms. Zhang told reporters that she hoped that the relevant party could change her seat or refund the 200 yuan difference between the two grades. At about 12 noon on June 28, Damai.com customer service promised that she would reply within 48 hours. As of noon on the 30th, she had not received a reply.
Netizens posted about the seating issues at this concert (screenshots from social networking sites)
On June 30, the seat map of "2024 Zhang Xinzhe'Futuristic Ultimate Edition' World Tour" on Damai.com showed that the single ticket price of the concert was There are six grades, with ticket prices ranging from 380 yuan to 1,380 yuan. The 580 yuan seats are from areas 103 to 111 of the stands, most of which are facing the stage. The seats in the 380 yuan area are diagonally facing the stage. Areas 103 and 111 of the stands are on the edge of the 580 yuan section. Fans such as Ms. Wei provide The previous seat map showed that the corresponding fares for areas 103 and 111 were 380 yuan.
Ticketing Platform: The organizer’s negligence led to an error, which is being processed
0 days ago, Jimu News reporters called the Damai.com hotline several times. A customer service staff said that the error in the ticket image of the concert in question was caused by the organizer's negligence. After discovering the problem, Damai.com corrected it as soon as possible, notified the affected users by text message, and assisted the organizer in arranging dedicated personnel. Communicate with users by phone. At present, according to the needs of users, we have helped some users switch to the 580 yuan area in the first version of the ticket map, which can guarantee multiple seats. Some users chose to refund their tickets, and Damai.com has assisted users with refunds. Information about the Nanjing stop of Chang Xinzhe’s “Future Ultimate Edition” world tour in 2024 (Source Damai.com)
Damai.com also provided a “Instruction about the Nanjing stop of Chang Xinzhe’s “Future Ultimate Edition” world tour in 2024.” , signed by Shanghai Xuntu Culture Media Co., Ltd.The company explained that the ticket price for areas 103 and 111 was 580 during project planning. The design rendering error of the seat map sent to each ticketing platform before pre-sale was actually caused by the company's work error and was never intentional. , after discovering the problem, we immediately notified the ticketing platforms Damai and Maoyan to make replacements. In order to make up for the mistake and express apology to relevant users, the company has opened up the option of free refund or replacement to other 580 areas for users in areas 103 and 111. At present, some users have been helped to change seats on the basis of ensuring multiple seats, and free refunds have been provided to users who choose to refund their tickets.
html On the 130th, Jimu News reporters repeatedly called the company’s shareholder, Shanghai Xuntu Culture Media Co., Ltd., but failed to get through.A group leader of Xinzhe Chang’s Nanjing concert rights protection group told reporters that there are 169 members in her group. Currently, a quarter of the people have successfully changed seats or chosen to refund their tickets, leaving more than 100 people, most of whom People's request is to change seats to the original 580 yuan area, and a small number of people plan to continue to defend their rights and ask for compensation from relevant parties in accordance with legal provisions.
(Source: Jimu News)
