Recently, the 21-year-old power leveling "Fat Cat" in the gaming circle has attracted attention. Netizens in many places placed orders for takeout through takeout apps to commemorate him. However, some netizens discovered that some takeaway packages were empty during the live broadcast. On May 3, multiple topics related to the incident dominated the hot searches.
On the same day, Cha Baidao, Wallace, Niuyuebao, Zhu Xiaoxiao Snail Rice Noodles, and Mixue Bingcheng all issued statements to express their apologies through official channels, and announced penalties such as the closure of the stores involved and refunds of 10 times the order amount. .
Multiple brands announced: closure, 10-fold refund
html On May 3, Chabaidao took the lead in issuing a statement saying that it had asked the store to fire the employees involved, deduct the store deposit in accordance with the company's store management system, and terminate the contract with the store in accordance with the law and regulations. For the orders involved, the stores involved have been asked to refund all the items, apologize one by one, and provide cash compensation of 10 times the amount of each order in accordance with relevant laws and regulations.Subsequently, many brands issued statements expressing their apologies.
Wallace issued an apology letter saying, "I'm sorry. It's a pity that we got to know 'Fat Cat' in this way. We feel heartbroken."
Wallace said that regarding the feedback from netizens, "The takeout ordered for Fat Cat turned out to be empty. "We took this very seriously and set up an investigation team as soon as possible. It is understood that between 0-3 a.m. on May 3, 2024, Wallace Chongqing Nanping Wanda Store and Jiangmen Store suddenly received a large number of online orders, which were delivered to the same address "Yangtze River Bridge". It was a holiday and in the early morning hours. Faced with a sudden influx of orders, the night shift clerks were short of manpower, so the food production was slow. listened to the statements of individual customers, such as "timeout, other brands are empty packages...", and mistakenly chose to process more than 50 of the orders as empty packages.
Wallace said, "We sincerely apologize for the harm this wrong behavior has caused to consumers and netizens; we express our deep condolences for the deceased." After the
incident, Wallace The company made the following decisions in accordance with the company's rules and regulations: the store involved was closed for rectification, the employee involved was fired, and the store manager was demoted; all orders placed with the delivery address "Yangtze River Bridge" during this period were fully refunded and the order amount was provided 10 times compensation. No matter what kind of assistance is needed for "Fat Cat"'s relatives and friends in the future, Wallace will do his best.
chain snail noodle brand Zhu Xiaoxiao snail noodle issued a letter of apology on its official Weibo: After verification, our Zhu Xiaoxiao snail noodle Panda Plaza store (Jiefangbei store) issued empty packages in this incident, and the store seriously violated the franchise. Contracts and company management systems ignore the rights and interests of consumers and the simple and sincere emotions of the people. It has had a very negative impact, for which we deeply apologize. For the stores involved, we immediately closed the stores permanently and refunded all empty orders 10 times. We have also urgently set up a special working group to continue the investigation.
The chain burger brand New York City officially issued a statement stating that it has canceled all cooperation with the Jiefangbei store in Chongqing and will close the store and terminate the contract with it in accordance with laws and regulations. All relevant orders will be refunded, and we promise to further strengthen the control of food delivery in other stores to avoid the recurrence of such incidents.
Mixue Bingcheng also issued a statement saying that it has asked the store in question to close the store for rectification, contact the orderer to apologize, and compensate 10 times the order amount. We will also take this as a warning and resolutely prevent such incidents from happening again.
In addition to expressing dissatisfaction with the "empty package" incident, netizens also caused controversy among some netizens by ordering takeout as a commemoration. Some netizens think this behavior is a waste.
Some netizens believe that as long as money is paid, merchants should be honest and serve meals according to standards.
"Fat Cat" sister appeals not to order anymore
According to "Fat Cat" sister's revelation, "Fat Cat" is very frugal, and the takeout he ordered in the rental house only cost about ten yuan, so netizens from all over the world spontaneously ordered takeout Pay homage to "Fat Cat".
Screenshot of online video
According to the cover news report, Mr. Wu, the takeaway boy, told reporters that each of his more than a dozen colleagues had multiple takeaways requested by customers to be delivered here."Starting from 2:30 this afternoon (3rd), we have received three takeaways to the Yangtze River Bridge, with a total of 28 orders."
"Starting from the morning of today (3rd), orders have been sent to the Yangtze River Bridge one after another. There are probably dozens of orders now. I tell the clerk to take every order seriously, which is really heartbreaking,” Ms. Zheng, the owner of the Mixue Bingcheng Zhongshan 1st Road store, told the cover news reporter. She also roughly learned about "Fat Cat" and was very sorry for his departure. She also hoped to express her feelings by carefully preparing every drink.
According to Southern Metropolis Daily, a clerk at a Mixue Bingcheng store near the Yangtze River Bridge said that it has received many orders for delivery to the Yangtze River Bridge, with the note that they are for "fat cats." The clerk said that this incident has a great impact on the brand, and now all takeaways will take videos and photos and send them to users.
html On the evening of 03, the sister of "Fat Cat" launched a live broadcast through the account "Keke Can't Sleep", and the number of viewers exceeded 100,000 in just 20 minutes. She repeatedly appealed to netizens: "Don't send gifts. The screen is completely blocked and I can't see what you said. I don't want people to say that I borrowed my brother's business to receive gifts."Because there were so many people giving gifts, the entire screen continued Obscured by the special effects of gift brushing. During this period, some netizens questioned, "Your brother just passed away, why are you doing the live broadcast?" Some netizens suggested "download the broadcast first, reset it and start it again."
"Coco Can't Sleep" was taken off the air twice in a row. After turning off tipping and re-starting the airing, the number of people online quickly soared to 100,000.
Regarding the empty takeout incident, "Keke Can't Sleep" appealed several times, expressing his gratitude to enthusiastic netizens for their love for his brother, but hoping that everyone would stop delivering takeout to the bridge, "for fear of affecting traffic."
Editor | Lu Xiangyong Du Hengfeng
Proofreading | Tang Yawen
Daily Economic News is synthesized from China News Network, Cover News, Southern Metropolis Daily
Daily Economic News
