"Hello, I am an SF Express courier. I just saw on the app that you have placed an order to mail something. Please wait a moment and we will pick it up right away." At 14:30 on April 30, a batch of express delivery was just delivered When Fagui, the winner of the National May 1st Labor Medal, returned to the branch, he heard a notification on his mobile phone: A customer has placed an order. He didn't bother to rest, so he put on his backpack, put on his scanner gun, and set off again on his electric bike.
Door-to-door service, polite smiles, leaving early and coming back late, rain or shine... these are the daily routines for "delivery boys" to make money. In the past 17 years, he has served as a front-line courier of Yunnan SF Express Co., Ltd., serving tens of thousands of customers, with a collection and delivery journey of more than 200,000 kilometers, and a handling volume of more than 600,000 parcels. He has maintained a record of "zero complaints" to this day. , becoming the “SF business card” in the minds of customers.
"There are really many courier guys like me in SF Express, but I am luckier." Zhe Fagui has his own understanding of winning the National May Day Labor Medal, "There is no shortcut in this business. Practice more, think more, and summarize more. "
" The job of a dispatcher may seem simple, but in fact, it requires mastering various theoretical knowledge and operational skills to ensure work efficiency and service quality. Over the years, Zhefagui has never given up learning and has been improving its business capabilities. From the beginning of memorizing codes and handwriting waybills to the current digital collection and delivery, Zhefagui has always been able to achieve accuracy. In addition, he is also experienced in packaging different types of consignments. In the early days of entering the industry, most of the outer packaging of express mail came from daily collection, and there were two main ways to make money. One is to "visit" the scrap station frequently, and sometimes it is necessary to make boxes out of cardboard. The second is to recycle items from customers. When delivering items, he would ask the customers, "Do you have any newer cartons here that you want to dispose of and sell?" Outer packaging is not easy to come by. Every time he packs items, he has to think clearly about how to pack them in the largest possible way. Reduce waste to a certain extent. After careful consideration, he developed professional packaging skills, and the express package was strong, beautiful and environmentally friendly.
"Practice more, think more, summarize more, and actually pay attention to details. This is the key to serving customers well." Zhe Fagui is familiar with every road in his area and memorizes the working hours of each customer. He We always rationally arrange delivery time and delivery methods based on everyone's actual needs and special circumstances. "With the development of the express delivery industry, the systems and tools provided by the company are getting better and better, and our work efficiency is getting higher and higher. However, the development of the express delivery industry has also put forward higher requirements for us. Now we need to Become a generalist who understands products and business," said Zhe Fagui.
I have learned and summarized various experiences myself, and I never hesitate to teach them to my colleagues. From express delivery workflow to route planning, from taboos for receiving and sending items to express packaging techniques, from service etiquette to essentials for communicating with customers, everyone has everything to teach them. The supervisor of Zhefagui said: "Master Zhe is serious and attentive in his work. Even the tape is applied neatly. He is also willing to help others. Whenever we need support for peripheral work at our outlets, he is always the first to step forward." In 2012, Zhe Fagui became a "master" of SF Express and began to train apprentices. In the past 12 years, he has brought out more than 200 outstanding express delivery boys in the region, and the "teaching, helping and guiding" results have been remarkable.
"The master is gentle but strict, and he never relaxes in safety and operating regulations." This is the evaluation given by the apprentice to the master. Now these outstanding apprentices are everywhere and continue to provide more express delivery users in their own areas. High-quality service, inheriting the valuable professionalism and work spirit. Zhe Fagui is also the "intimate big brother" of his colleagues. He was elected as the union representative of Yunnan SF Express Co., Ltd. He conveys the union's care to everyone and leads everyone to actively join the union organization. In cold weather or hot summer days, he took the time to buy food to bring warmth and coolness to his colleagues; when colleagues encountered difficulties, he actively reported them to the company, building a bridge between the company and employees.
"I came to Kunming from my hometown in Chuxiong with bare hands 17 years ago. Now I have settled in Kunming with my own hands, and my children are also studying in Kunming. Labor has made me not let down my customers, my family, and myself. ."For the future, Zhefagui hopes to use its actual actions to influence more people and create its own value through labor.
(Yunnan Net)
