Chao News client reporter Shi Wen purchased Hetian jade in multiple "mining area" live broadcast rooms on a certain platform. The anchor used the reason that the new store was not allowed to use yellow carts. After adding the customer's WeChat transfer transaction, the "Hetian ja

Chao News client reporter Shi Wen

purchased Hetian jade in multiple "mining area" live broadcast rooms on a certain platform. The anchor said that the new store could not use the yellow carts as an excuse. After adding the customer's WeChat transfer transaction, the "Hetian jade" received was ten Marble for a few bucks.

Screenshots of netizen comments

On November 11, after Chao News reporters exposed the recent issue of purchasing Hetian jade in multiple live broadcast rooms as fakes, many netizens reported that they, family members and friends also purchased fake jade online. Experience ( click to read previous reports on ).

When the fake jade was submitted for inspection, the staff of the Zhejiang Jewelry and Jade Appraisal Center told reporters: "Most of the people who buy fake jade and shoddy jewelry and jade products are middle-aged and elderly people. Many of them do it out of preference. Over time, they accumulate The purchase quantity is not large, and many so-called certified jade, even the certificates are fake.”

Photo by reporter Shi Wen

Some netizens and reporters also said: “Two years ago, my dad bought 30,000 yuan of jade online. The family all felt that he had been cheated, but the old man was unwilling to claim for compensation because of his face. This kind of mentality of choosing to "let the matter go" after "suffering a loss and being deceived" actually encouraged the arrogance of manufacturing and selling counterfeit goods to a certain extent. .

Some netizens commented on the post and asked: In situations like this, shouldn’t the platform be held responsible?

The two places joined forces to issue refunds one after another in the live broadcast room of fake Hetian jade.

On the evening of November 11, the reporter went to the Nanyuan Police Station in Linping, Hangzhou, where he was registered, to call the police because he was unable to claim compensation for fake jade purchased online.

The police station called the police late at night and took notes. Photographed by reporter Shi Wen

The police handling the case believed that the three live broadcast rooms selling fakes were suspected of fraud: the anchor claimed that the front-line shipments were made from the mining areas in Hotan Prefecture, Xinjiang, but the logistics information showed that they were all under the jurisdiction of Lixin County, Bozhou, Anhui Packages are picked up in villages and towns, and there is no specific address, and the sender's mobile phone number is also empty.

The police recommended that reporters report and complain to Bozhou, Anhui while calling the police in Hangzhou. After completing detailed notes at the police station late at night on the 11th, the reporter made a report and complaint to the Bozhou Police and the Market Supervision Bureau on the morning of November 12.

Screenshot of SMS on reporter’s mobile phone

Yesterday at around 2 pm, the reporter’s mobile phone received a message from the Anhui Provincial Market Supervision and Administration Bureau: Complaints submitted were sent to Bozhou Lixin County Market Supervision and Administration Bureau for processing. Subsequently, starting from 4 pm yesterday, the customer service staff of the three live broadcast rooms added by the reporter on WeChat began to issue refunds one after another.

So far, reporters have received refund links from the customer service of the two live broadcast rooms. However, when the reporter asked the other party to send the return address and contact information and send the items back by express delivery, both sellers refused to provide addresses and phone numbers. One of the customer service staff even replied to the reporter: "We don't want the items anymore. You Just put it in a flowerpot and play.”

WeChat chat record

WeChat chat record

With the joint efforts of Hangzhou Linping Public Security Bureau and Bozhou Lixin Market Supervision Bureau, more than half of the follow-up claims for fake Hetian jade purchased by reporters online have been completed. Through this experience, the reporter believes that consumers who have doubts about the authenticity of products they have purchased online can bravely stand up to safeguard their rights and interests, report to relevant departments, and promptly prevent more counterfeiting and counterfeiting activities.

Netizens question whether the platform needs to bear responsibility, and lawyers give answers

Nowadays, more and more consumers choose to consume online.

is like the three fake Hetian jade live broadcast rooms that reporters saw on the platform's "recommended" channel. All of them were suspected of fraudulent transactions after being promoted on the platform.

Netizen comments screenshot

Some netizens also raised questions: In a situation like this, shouldn’t the platform have to bear responsibility? What responsibilities should the

platform bear? In this regard, the reporter consulted lawyers from three law firms in Hangzhou. Several lawyers from

said: “According to the existing relevant legal provisions, platforms have the unshirkable responsibility to strictly review and effectively supervise merchants, both in terms of social responsibilities and legal regulations.If a platform fails to exercise due care and prudence, causing consumers to suffer financial losses due to the purchase of counterfeit and shoddy goods, then consumers have the right to claim compensation from the platform. "

In addition, for platforms that fail to perform corresponding obligations, regulatory agencies can also use various administrative penalties such as fines and orders to suspend business for rectification in accordance with legal provisions.

Therefore, platforms must improve their merchant management and consumer protection systems and actively respond to various If you have any complaints, take the initiative to investigate counterfeit and shoddy goods, otherwise you may face serious legal consequences. In general, the role and responsibility of the platform cannot be underestimated in the case of merchants selling counterfeit and shoddy goods.