At the end of December 2023
Mr. Fu purchased a computer host through the Taobao platform
for 1,893 yuan
The seller was called "Everyday Special Factory Store"
Three problems occurred within a month
The platform customer service's handling method
He could not accept it
Mr. Fu: When I saw the computer host in the Taobao "Taobao Factory" live broadcast room, the merchant promised a 30-day trial and a 3-year warranty.
Mr. Fu said
He received this host on January 1
After using it for 5 days,
There was a problem with the computer.
Mr. Fu: The first problem occurred on January 5th. If you don’t go, the screen before entering the system will keep looping. First, the merchant helped me operate it remotely. After reinstalling the system failed, he asked me to send the hard drive back.
Mr. Fu introduced
After he sent the hard disk to the merchant,
received another hard disk
The computer ran smoothly until the next day
The same problem occurred again
Mr. Fu: (The merchant) asked me to send the entire chassis back to I'll change the case. I got this chassis again on January 15th, and it was used normally. But on January 20th, the problem of the system not being able to enter appeared again. Basically it is used to watch live broadcasts, binge-watch dramas, and play games.
Mr. Fu asked the other party to carry out return and refund processing in accordance with the 30-day trial promise
.
It has been unsuccessful
Mr. Fu: I have been told here that the statute of limitations has passed and I cannot return or refund. I can only give I repair.
Mr. Fu's order shows "Refund Closed"
Clicking in shows a refund of 185 yuan
Mr. Fu said
This is a good review cashback applied for on January 1st
Now this order
can no longer perform after-sales related operations
Mr. Fu: I also emphasized to the customer service here that he was very perfunctory when it came to a 30-day trial.
Mr. Fu told reporters
"Tao Factory" is a brand officially operated by the platform
In the chat history
Customer service of the daily sale factory store said
The order has exceeded the refund time limit
If there is a problem, send it back for processing
You can apply for an additional discount of 50 yuan
Fu The husband later reported the situation
to the 88vip exclusive customer service
The other party said
The customer service of the daily special factory store
is also the customer service of the platform
Due to different business divisions
it is recommended to contact them directly to handle
The reporter reported the situation to the platform through the phone
Taobao and Tmall consumer service hotline: OK, I will record it for you.
As of press time
the reporter had not received any further reply
(1818 Golden Eye)
