On November 9, 2022, the MU2174 Harbin-Xi'an flight operated by China Eastern Airlines Northwest Branch was boarding. Although the flight did not receive service information for special passengers such as the first passenger and unaccompanied elderly The white-haired old man accompanied by the ground service personnel caught the attention of the flight crew for the first time.
The flight attendant on duty greeted him immediately, took the luggage of the old man, and arranged for the flight attendant to take the old man to his seat. During the conversation, the purser learned that the old man was traveling alone and was on a plane for the first time. Then the old man handed the chief flight attendant a letter written by his daughter. The letter described in detail the habits of the old man and the difficulties he might encounter during the journey. He hoped that the flight attendant could provide help. The contact information was left at the end of the letter.
You can see from the lines that her daughter, Ms. Liu, cares deeply about the elderly. During the service, the flight attendant introduced the service components and the whole voyage to the elderly in detail, and held the elderly's hand to soothe their nervousness in an unfamiliar environment just like treating their own elderly. Afterwards, the flight attendant sent a message to Ms. Liu: "Hello, I'm the flight attendant of MU2174. Auntie has already boarded the plane. Please rest assured that we are in the air. After landing, I will give Auntie to the ground service." It was such a text message that made the old man's daughter's heart fall to the ground because of her worries.
Because the elderly did not apply for special passenger services, other relevant departments do not have information on first-passenger passengers. In order to ensure that the elderly can leave the station smoothly after the flight landed, the purser also passed the relevant information to the ground service department in time, hoping to provide assistance to the elderly. During the whole voyage, in addition to the regional responsible flight attendants who specially took care of the elderly, other members of the flight crew also paid attention to the situation of the elderly, and actively provided them with kind and warm care, so that the elderly had a safe and comfortable journey.
When the plane door was opened, the ground service personnel in Xi'an were already waiting at the door of the plane. They successfully sent the old man to the family who was picking up the plane, and successfully completed the relay of love.
A letter with sincere words and full of concern filled his eyes, and a love relay of open space linkage warmed the three people who were concerned about each other in the two places. China Eastern Airlines people used the warm first flight service and the smooth connection between the open space and the ground to make this sudden love relay come to a perfect end. (Text/Lang Chen Photo/Li Siyao, Wang Na, Xie Jie, Bi Ni)
