Social security card
is a certificate for everyone to enjoy employment, social security and other rights and interests
is an important carrier of the government's livelihood services
What should I do if I encounter problems with the card?
solution to see this!
Q: How to enable and activate the social security card?
social security card has social security function and financial function. Before using the social security card, you need to enable the social security function of the social security card. If you receive employment subsidies, pensions and other benefits through the social security card, you need to activate the financial function.
The social security function is activated, which is usually handled by the staff when it is issued, or by modifying the social security password before using the card for the first time, such as purchasing medicines. .
The activation of the financial function, according to the relevant regulations of banking supervision, needs to be handled in person. Generally, you need to apply at the bank counter with your valid ID and social security card, and you can apply for activation at the national outlets of the same bank. For special persons with inconvenient mobility, such as the elderly, serious illness, disability, etc., door-to-door services can be provided according to relevant procedures, or services can be handled by agency.
Q: After the physical social security card is reported lost and locked, can the electronic social security card continue to be used?
When the physical card is normal, the electronic social security card service can be used; when the physical card is temporarily lost or reported, the electronic social security card service can be used with the authorization of the person; after the physical card is cancelled, the electronic social security card service related to personal business is unavailable.
Q: How to change the password of the social security card? The password of
social security card is divided into social security card password and bank account password.
After receiving the card, the cardholder should change the initial password in time. Cardholders can change their social security application passwords through social security card service institutions and self-service facilities.
If the password of the social security application is forgotten or the card is locked due to six consecutive input errors, the cardholder should go to the social security card service institution to reset or unlock the password. The management of the
bank account password follows the relevant regulations of the social security card service bank.
Q: How to modify and reset the password of the electronic social security card?
After applying for an electronic social security card, click the "My" button on the home page of the electronic social security card, and select "Settings" to see the "Change Password" and "Reset Password" functions. After the password is changed, the electronic social security card passwords of all service channels will be updated and effective at the same time.
Q: The face recognition of the electronic social security card always prompts that the face does not match the identity, what should I do?
During the process of applying for an electronic social security card, there is usually a problem indicating that your face does not match your identity information, usually in the WeChat APP. It is recommended that you try the following measures to solve this problem:
1. Do not perform face recognition in strong or dark places;
2. When face recognition, please place your face completely in the recognition frame and follow the prompts to complete Operation;
3. Check whether the real-name authentication of your WeChat APP (click "Payment - three dots in the upper right corner - real-name authentication") information is yours. If it is not you, you must modify your real-name authentication information before applying for an electronic social security card;
4. Check the changes in the photos on your physical social security card and your current appearance. If there is a big change, please go to the social security card service The outlet applies for a replacement of the social security card and resubmits a recent photo of myself.
Q: What should the cardholder do after the social security card expires?
cardholders can apply for the replacement of the social security card. The process for the replacement of the social security card is the same as the new application. The applicant can apply for the replacement through service outlets or online service platforms. A social security card management service institution or a social security card service bank shall issue a new card with the consent of the person 60 days before the expiration date of the card.
At present, the "immediate waiting" replacement has been generally realized in various places.Card service, for people living in different places, has opened a national unified online service channel, including the national government service platform, electronic social security card (mini-program, APP and other service channels), Pocket 12333, etc. For specific service methods, you can consult the 12333 service in the issuing place. hotline.
Cardholders should not click on any text message link address with the content of "Social Security Card Expiration", in order to avoid property damage.
Q: The social security card shows that it is sealed, what should I do? Can I still pay social security contributions? The application status of
social security card is displayed as "Archived", which means that the social security function of the social security card has not been activated.
Cardholders should first confirm whether they have received the social security card. If not, they can contact the local 12333 or the social security card management service agency to receive the social security card.
If you have already received it, you can go to the social security card service outlet or activate the social security function of the social security card through online and other service channels, and then you can enjoy government-related public services through the social security card.
Social security card not received or activated does not affect the normal processing of social security payment business.
Q: What should I do if I have multiple social security cards? Can both be used? The application of
social security card is closely related to the overall level of social insurance and the coverage of related application systems. With the general realization of provincial-level overall planning of social insurance in various places, social security cards have basically achieved one card per person in the province.
If you have multiple social security cards in your hand, you need to confirm the application status of the cards first. For unavailable social security cards (such as loss reporting, cancellation, etc.), you need to perform over-the-counter cancellation of the loaded bank account at a partner bank outlet; for the status of For a normal social security card, it is necessary to confirm that the card holder enjoys local employment, social security and other government public services. If there is no such situation, you can go to the local social security card service agency to apply for the cancellation of the card and associate with the bank account cancellation.
Social security card application status query can be used to inquire individuals through electronic social security card, national social insurance public service platform , national human resources and social security government service platform, local online service platforms, 12333 telephone, social security card service agency outlets, self-service machines, etc. Social Security card application status.
