is in the peak season for consumption of hairy crabs again
Although the crabs have not yet come out of the water
, but the crab card and crab coupons have begun to sell well The complaint analysis report released by the Consumer Protection Committee shows that since September, the number of complaints about hairy crabs has increased significantly. As of the third quarter of last year, a total of 177 complaints about hairy crabs were received. The main problems of complaints are the inability to pick up the goods or the merchants refuse to deliver the goods, lack of two pounds and dead crabs. Or crab stale and falsely advertised.
Recently, the Jiangsu Provincial Consumer Protection Committee reminded consumers to pay attention to the online shopping of hairy crab products based on the previous complaints and consumption investigations of hairy crab products:
coupon promotion has gimmick information, and it needs to be clearly marked
Last year, the media reported that the e-commerce platform The crab coupons crab cards sold are generally marked with the words 1688, 2688, 3588, etc. in large bold fonts, and there is a word "type" next to the numbers, and represents the gift certificate model . However, many consumers said that it is easy to be mistaken for the price of gift certificates.
reminds
that consumers should pay attention when purchasing crab cards and crab coupons:
crab quantity, weight, male and female and other important information. Terms and conditions, businesses that regulate their operations will expressly state such information.
Private transactions are not advisable. The timely delivery of crabs without delaying
crab coupons is a typical prepaid consumption, and there are certain risks. In recent years, many media have reported that consumers have bought crab coupons, but it is difficult to make an appointment to pick up crabs.
reminds
consumers to buy hairy crab products online, they should make purchase payment on the platform or by jumping to the e-commerce platform, and do not trade privately by adding friends or pay to personal accounts.
needs to check the validity period of the crab coupons and pick up the goods as soon as possible, so as to avoid missing the crab listing stage, resulting in no crabs to pick up or encountering merchants running away.
In order to standardize the hairy crab e-commerce sales market, the Jiangsu Provincial Consumer Protection Committee will jointly release the "Hairy Crab E-commerce Sales Service Specification" in 2021 in conjunction with relevant industry associations and e-commerce platforms. It is recommended that consumers choose to respond first and join the "Hairy Crab E-commerce Sales Service" Standard" platform and the top sellers in sales, the quality and after-sales are more guaranteed.
fraudulently used the origin of the crab, and it is necessary to shine a light on the purchase of crabs.
falsely marked the origin of hairy crabs and the lack of the product was also a hot spot of complaints in previous years.
reminds
that when consumers buy hairy crab products, they can understand the approximate price range of the market in advance, be alert to the tricky low prices, and at the same time check the logistics origin, crab buckle logo and other information to prevent being cheated. The weight of the crab marked on the
e-commerce platform should be the net weight of the single product, excluding the weight of the product label, binding rope and pre-packaged goods. Consumers can weigh the goods themselves after receiving the goods. Business communication.
Hairy crabs are fresh food, and the conditions for return claims are relatively strict. Consumers should accept the hairy crabs in person after receiving them, and check the freshness of the crabs. Merchants and the platform negotiate refunds.
retains the voucher to claim compensation, and assists rights protection rationally in accordance with the law
reminds
whether consumers buy crab cards and crab coupons or directly place an order to buy hairy crabs, they should keep consumption vouchers, web page details, chat records and screenshots for later use. rights. In case of consumer disputes,
can actively negotiate with merchants and platforms. If the negotiation fails, they can complain to the administrative department or the Consumer Protection Committee where the operator is located, and protect their legitimate rights and interests in accordance with the law.
Produced by the New Media Editorial Department of China Consumer News
Source/China Consumer News China Consumer Network
Reporter/Xue Qingyuan
Editor/Pei Ying
Producer/He Yongpeng Ren Zhenyu
