Beijing News (Reporter Wang Shengnan) On March 15, the "2019 Consumer Rights Protection White Paper" released by Black Cat Complaint and Weibo showed that in 2019, there were 85.79 million users complaining about rights protection on Weibo, and the number of blog posts was 4.3. The number of blog posts reached 189.9 billion, and the number of interactions reached 540 million. Among them, male users accounted for 59%, female users accounted for 41%, and users born after 00 and 95 together accounted for more than 50%. In terms of geographical distribution, users in Guangdong, Jiangsu, and Zhejiang are among the top three. Looking closely at the city distribution, users in Guangzhou, Suzhou and Hangzhou have the highest proportions. In the
Weibo hotspot rights protection incident, Shanghai Disney’s ban on take-out food occupies a seat. In this incident, Weibo interactions exceeded 2.37 million and the number of users exceeded 68,000. Shanghai Disney's attitude changed from tough to compromise, which caused the incident to arouse the continuous attention of users. The trend of user blog posts appeared twice in a month. Picture of
/ Picture courtesy of Sina Data Center. According to data from the Black Cat Complaint Platform, a consumer service platform under
Sina, the number of complaints on the Black Cat platform continued to increase significantly in 2019. The increase was significant in August and November, with the number of valid 24-hour complaints exceeding 10,000. The total number of valid complaints in 2018 was 75884, and the total number of valid complaints in 2019 was 819629, an increase of 980%. Among them, financial payment has become the industry with the most annual consumer complaints, with a complaint volume of 29.80%, and shopping platform complaints accounting for 24.85%, becoming the second industry for annual complaints. In terms of keywords, "refund", "explanation", "apology" and "compensation" became the hottest keywords for consumer complaints in 2019. On the
black cat complaint platform, there are also more male users, with the post-90s and post-95s taking up half of the country. More young people are beginning to speak out for their rights and protect their legal rights through third-party complaint platforms. The distribution of cities is relatively even, with second-tier cities accounting for a relatively high proportion of 29.18%. Bachelor degree or above accounted for 78.8%.
Beijing News reporter Wang Shengnan proofread Liu Jun
