"Do you have to go to a concert even if you go under the knife?"
A guy bought a ticket for Ayumi Hamasaki's concert, but he couldn't get a refund due to the typhoon.
Our reporter Man Yankun reported in Changsha
"I I bought tickets for Ayumi Hamasaki’s Shanghai concert, but there was a typhoon on the eve of the performance, and I couldn’t drive there. Now my plan has been cancelled, and the platform will not refund the tickets. Do I still want to go to the concert even if I have a knife?”
Recently, Mr. Chen, a Changsha citizen, reported to Chenyi Help reporter that the ticket he bought for 2,580 yuan for Ayumi Hamasaki’s Shanghai concert on November 1 encountered difficulty in getting a refund, and he still does not know the specific reason.
html On the 113th, the reporter called Damai platform customer service. After repeated inquiries, the other party always said that "refund is not supported" but did not explain the reason. At present, Mr. Chen has fed back the situation to the Beijing Municipal Market Supervision and Administration Department.Situation
Driving to attend a concert was blocked by a typhoon, and high-priced tickets could not be refunded
On October 25, Mr. Chen spent 2,580 yuan on the Damai app to buy a ticket for the Ayumi Hamasaki Shanghai concert on November 1. "I originally planned to drive from Wenzhou to Shanghai to watch the concert with a few friends on the day of the performance on November 1."
Unexpectedly, Typhoon "Connie" hit on the eve of the performance. The information released by the Wenzhou Flood Control and Drought Relief Headquarters received by Mr. Chen on his mobile phone showed that Typhoon "Connie" will seriously affect our province, and there will be heavy rainstorms locally. Please reduce going out and stay away from risk areas and easy-to-reach areas such as seas, rivers, and low-lying lands. Areas where landslides and mudslides occurred.
"The heavy rain that day was really serious. There was no way to drive unless you risked your life to go to this concert." Therefore, Mr. Chen contacted Damai platform customer service at 11 a.m. on the day of the performance and expressed his wish to transfer the tickets. After the rejection, a refund request was made. A reporter from
noticed that the "Service Description" column on the Damai app platform shows that the performance supports refunds and a handling fee is required. However, refunds will not be supported after 12 o'clock on October 30, and there is no support for "typhoon bad weather" If you are unable to attend the performance due to force majeure, it will be explained accordingly whether the ticket can be refunded. Therefore, Mr. Chen feels that the platform should refund the ticket.
"Customer service asked me to provide information including materials released by the local meteorological department and my location. I sent them all, but my request for a refund was still rejected."
h The tml2 platform
"human-machine" reply "refunds are not supported, subject to the specialist's reply"
The reporter called the customer service of the Damai app platform on the 13th, trying to find out why the concert tickets purchased by Mr. Chen could not be refunded.
"We will also help you provide feedback to the relevant parties. The reply they gave us is that refunds are indeed not supported." The reporter repeatedly asked "Why can't refunds be made?" The customer service staff ignored him and did not respond directly. It should be a question, but it was repeatedly stated that "the reply from the commissioner shall prevail", but neither the reporter nor Mr. Chen had any way to contact the commissioner.
"It's the same reply every time. I still don't know why my ticket can't be refunded." Mr. Chen said.
On the same day, the reporter contacted Ms. Xiong, a person in charge of the Hunan region of Damai Platform. The other party said that the typhoon situation during this performance has been dealt with, but the handling is time-sensitive. Because I don’t know much about Mr. Chen’s specific situation, I suggest that the other party contact the platform customer service and project staff to explain the situation.
Mr. Chen believes that extreme weather such as typhoons are force majeure factors, so the platform should refund tickets. "As far as I know, Hamasaki Ayumi himself also posted a message. The weather conditions that day were very bad. And other platforms also refunded some users who were in the same situation as me. This is what makes me most angry."
At present, Mr. Chen has complained to the Beijing Municipal Market Supervision and Administration Department.
Lawyer
The platform lists overlord clauses and consumers can protect their rights
Liu Ming, executive director of Hunan Ruibang Law Firm, said that the platform’s move falls under the overlord clause. Article 563 of the Civil Code stipulates: The contract cannot be realized due to force majeure. purpose, the parties may terminate the contract. According to regulations, if you encounter a typhoon and receive an early warning from the meteorological and other departments, this situation is considered a force majeure situation and the contract can be terminated. If Damai App excludes force majeure to terminate the contract through contract terms, it is an overlord clause.
Consumers can request a refund if they can provide evidence of relevant warnings such as travel bans from government departments. Consumers can report the matter through the 12315 consumer hotline. If the matter still cannot be resolved, they can file a lawsuit with a court with jurisdiction.
"Do you have to go to a concert even if you go under the knife?"
A guy bought a ticket for Ayumi Hamasaki's concert, but he couldn't get a refund due to the typhoon.
Our reporter Man Yankun reported in Changsha
"I bought a ticket for Ayumi Hamasaki's Shanghai concert. However, there was a typhoon on the eve of the performance and I was unable to drive there. Now my plan has been cancelled, and the platform will not refund the tickets. Do I still want to go to the concert even if I have to go to the concert? "
Recently, Mr. Chen, a Changsha citizen, reported to Chenyi Help reporter that the ticket he bought for 2,580 yuan for Ayumi Hamasaki’s Shanghai concert on November 1 encountered difficulty in getting a refund, and he still does not know the specific reason.
html On the 113th, the reporter called Damai platform customer service. After repeated inquiries, the other party always said that "refund is not supported" but did not explain the reason. At present, Mr. Chen has fed back the situation to the Beijing Municipal Market Supervision and Administration Department.Situation
Driving to attend a concert was blocked by a typhoon, and high-priced tickets could not be refunded
On October 25, Mr. Chen spent 2,580 yuan on the Damai app to buy a ticket for the Ayumi Hamasaki Shanghai concert on November 1. "I originally planned to drive from Wenzhou to Shanghai to watch the concert with a few friends on the day of the performance on November 1."
Unexpectedly, Typhoon "Connie" hit on the eve of the performance. The information released by the Wenzhou Flood Control and Drought Relief Headquarters received by Mr. Chen on his mobile phone showed that Typhoon "Connie" will seriously affect our province, and there will be heavy rainstorms locally. Please reduce going out and stay away from risk areas and easy-to-reach areas such as seas, rivers, and low-lying lands. Areas where landslides and mudslides occurred.
"The heavy rain that day was really serious. There was no way to drive unless you risked your life to go to this concert." Therefore, Mr. Chen contacted Damai platform customer service at 11 a.m. on the day of the performance and expressed his wish to transfer the tickets. After the rejection, a refund request was made. A reporter from
noticed that the "Service Description" column on the Damai app platform shows that the performance supports refunds and a handling fee is required. However, refunds will not be supported after 12 o'clock on October 30, and there is no support for "typhoon bad weather" If you are unable to attend the performance due to force majeure, it will be explained accordingly whether the ticket can be refunded. Therefore, Mr. Chen feels that the platform should refund the ticket.
"Customer service asked me to provide information including materials released by the local meteorological department and my location. I sent them all, but my refund request was still rejected."
Platform
"Human-machine" reply" Refunds are not supported, subject to the specialist’s reply.”
Reporters called Damai app platform customer service on the 13th to try to find out why the concert tickets purchased by Mr. Chen could not be refunded.
"We will also help you provide feedback to the relevant parties. The reply they gave us is that refunds are indeed not supported." The reporter repeatedly asked "Why can't refunds be made?" The customer service staff ignored him and did not respond directly. It should be a question, but it was repeatedly stated that "the reply from the commissioner shall prevail", but neither the reporter nor Mr. Chen had any way to contact the commissioner.
"It's the same reply every time. I still don't know why my ticket can't be refunded." Mr. Chen said.
On the same day, the reporter contacted Ms. Xiong, a person in charge of the Hunan region of Damai Platform. The other party said that the typhoon situation during this performance has been dealt with, but the handling is time-sensitive. Because I don’t know much about Mr. Chen’s specific situation, I suggest that the other party contact the platform customer service and project staff to explain the situation.
Mr. Chen believes that extreme weather such as typhoons are force majeure factors, so the platform should refund tickets. "As far as I know, Hamasaki Ayumi himself also posted a message. The weather conditions that day were very bad. And other platforms also refunded some users who were in the same situation as me. This is what makes me most angry."
At present, Mr. Chen has complained to the Beijing Municipal Market Supervision and Administration Department.
Lawyer
The platform lists overlord clauses and consumers can protect their rights
Liu Ming, executive director of Hunan Ruibang Law Firm, said that the platform’s move falls under the overlord clause. Article 563 of the Civil Code stipulates: The contract cannot be realized due to force majeure. purpose, the parties may terminate the contract. According to regulations, if you encounter a typhoon and receive an early warning from the meteorological and other departments, this situation is considered a force majeure situation and the contract can be terminated. If Damai App excludes force majeure to terminate the contract through contract terms, it is an overlord clause.
Consumers can request a refund if they can provide evidence of relevant warnings such as travel bans from government departments. Consumers can report the matter through the 12315 consumer hotline. If the matter still cannot be resolved, they can file a lawsuit with a court with jurisdiction.
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