Recently, a number of passengers released a video saying that A Juneyao Airlines flight from Shanghai to Phuket, Thailand flew halfway to Penang, Malaysia, and finally arrived at the destination, more than ten hours later than the scheduled arrival time.
Why do you need to divert to a region other than Thailand? According to The Paper, on the evening of July 23, the person in charge of Juneyao Airlines responded to the reporter that when the above-mentioned flight flew from Shanghai to Phuket, Thailand, due to the bad weather that day, the crew of the flight circled and waited, and prepared to land again. , encountered wind shear.
The relevant person in charge also said, "Juneyao Airlines provides electronic service compensation on the official APP to passengers of this flight. Passengers can directly apply for compensation through the APP, that is, directly 'receive money' online."
Passengers: Lost contact for more than ten hours
According to an upstream news report on the 23rd, "Juneyao Airlines suddenly took off when it was about to land. Its original destination was Thailand, but it ended up in Penang, Malaysia. The wait was several hours." Some passengers According to , there were old people, children and even nursing babies on the plane, and they waited in a confined space for more than ten hours; there was no signal and network on the plane, and they lost contact for more than ten hours, which made the family very worried. According to the video released by it, many passengers on the plane stood up, and the staff on the plane were explaining. Some passengers said emotionally to the staff: "10 hours! Waited for 10 hours!"
picture Source: Air Travel
According to Air Travel, the above-mentioned flight is HO1369, which flies directly from Shanghai Pudong International Airport to Phuket, Thailand. It is planned to take off at 17:15 on July 21, and the actual departure time is 18:37. It is expected to arrive at Phuket International Airport at 21:40 on July 21, and the flight actually landed at 0:19 on July 22. Penang International Airport.
On July 23, the reporter contacted a passenger of the flight involved. She said that they have already arrived at their destination, but has not said anything about the staying on the plane for more than ten hours, and she also wants to apply for a complaint. It is reported that Shanghai flies directly to Phuket, Thailand, and under normal circumstances, the flight time is about 5 hours.
The airline responded:
was diverted due to weather
According to The Paper, on the evening of July 23, the relevant person in charge of Juneyao Airlines told reporters that due to the weather, the flight landed in Malaysia at around 0:00 on July 22. After landing in Penang, stayed for 7 and a half hours, took off at around 8 am on the 22nd, and arrived in Phuket around 9 am on the same day.
Why do you need to divert to a region other than Thailand? On the evening of July 23, the relevant person in charge of Juneyao Airlines responded to reporters that when the above-mentioned flight flew from Shanghai to Phuket, Thailand, due to the bad weather that day, the crew of the flight performed a circling wait, and when they were about to land again, they encountered a wind shear. Change.
"(Wind shear) is very dangerous. After circling and go-around, the remaining fuel on the plane has reached the verge of deciding whether to make an alternate landing after a series of operations." Bad weather at the airport. On balance, the nearest alternate landing site is Penang, Malaysia.
After landing in Penang, why were the passengers trapped in the cabin for hours? The relevant person in charge of Juneyao Airlines told reporters that after the crew decided to divert to Penang, Juneyao Airlines continued to coordinate with the flight crew at the local airport to prepare for some follow-up actions, such as refueling the plane and coordinating additional meals for passengers. . If the time is long and passengers have to go to the airport terminal to rest, etc., the company needs to seek resource support. However, as landed in Penang in the middle of the night, the local airport’s support capacity was particularly limited. At the same time, many passengers on this flight did not have Malaysian visas, resulting in passengers and crew being trapped in the cabin of the plane.
According to the "Regulations on Regular Flight Management", after an on-board delay, the carrier should notify passengers of flight dynamic information such as the reason for the delay and the expected delay time every 30 minutes.During the on-board delay, the carrier shall ensure the normal use of toilet facilities under the premise of not affecting aviation safety. If the flight is delayed for more than 2 hours (inclusive), drinking water and food shall be provided for the passengers on board. If the on-board delay exceeds 3 hours (inclusive) and there is no definite departure time, the carrier shall arrange for passengers to disembark and wait without violating aviation safety and security regulations. Those who fail to arrange for passengers to get off the plane and wait will be fined not less than 80,000 yuan but not more than 100,000 yuan.
editor Wang Yuelong Bi Luming Du Bo
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