[Source: Jingshi Live Broadcast] Recently, some netizens posted a video saying that the tour group registered in the "Liu Genghong-Our Eye Travel" live broadcast room had problems with actual accommodation that did not match the promotion, which triggered heated discussions. "Liu

[Source: Jingshi Live Broadcast]

Recently, some netizens posted a video saying that the tour group registered in the "Liu Genghong-Our Eye Travel" live broadcast room had problems with actual accommodation that did not match the promotion, which triggered heated discussions. "Liu Genghong-Our Eye Travel" issued a statement on the evening of September 22, stating that the live broadcast room would terminate its cooperation with the travel agency and completely remove the product from the shelves.

The five-day and four-night travel itinerary purchased by netizens

On September 19, a netizen posted a 7-minute video on the video platform, titled "Traveling during the National Day off-peak hours, I didn't expect the travel agency's constant routines, and I checked in on the same day "It's all a problem" and brought up the topic #Liu Genghong#, triggering heated discussions in the comments.

The netizen said in the video that the five-day and four-night group trip he purchased in the "Liu Genghong-Our Eye Travel" live broadcast room said in the photo promotion that he was staying at a Hilton hotel, but when he arrived at the destination, he was arranged to check in. Vienna-owned hotels are obviously inconsistent with the facts. The video recorded in detail his negotiation process with hotels and travel agencies. The video shows: The local staff made excuses many times. At first, they said that the hotel was closer to the scenic spot, and then they said that the Hilton was fully booked when they made the reservation, so they changed to a hotel of the same level. The netizen refuted the staff's claims one by one in the video, and the final reply he received was that he had been relocated to a Hilton hotel.

After the video was released, it triggered a lot of heated discussions. The netizen released two videos on September 20 and September 21 respectively to describe the follow-up. He mentioned that other people traveling with him were also arranged to stay in hotels in Vienna, and this behavior was not an accident. He frankly said that he chose Liu Genghong's live broadcast room because he believed in the credibility of the big anchor and the big live broadcast room, and called on all netizens to pay attention to the protection of personal rights.

Statement issued by Liu Genghong

After the statement was released, many netizens left messages questioning, such as "Why didn't you inform us in advance when changing hotels?" "Is Hampton by Hilton the same level of hotel as Vienna Smart Hotel?" "It was said that the room was full at the beginning. Later, when someone else defended their rights, they got a house, what a coincidence," and so on. For these questions, "Liu Genghong-We Eye Travel" did not respond.

Reporters inquired and found that netizens made complaints on multiple platforms. After purchasing a group tour in the "Liu Genghong-Our Eye Travel" live broadcast room, they made comments such as "The experience is terrible", "Lightning Avoidance Liu Genghong Travel Live Room", etc. Some netizens even mentioned that they quit the group halfway through the game due to a poor experience. On the other hand, many netizens also believe that the live broadcast room cannot standardize the specific details of tour groups, and they should strengthen the selection of routes and avoid damaging their own brands.

Source: Cover News