"Hello, what business do you need to handle?" At the service window of the Public Security Business Hall of the High-tech Branch of the Zhuhai Municipal Public Security Bureau, policeman Yang Huiru smiled and greeted the people who came to handle business. As a window policeman,

"Hello, what business do you need to handle?" At the service window of the Public Security Business Hall of the High-tech Branch of the Zhuhai Municipal Public Security Bureau, police officer Yang Huiru smiled and greeted the people who came to handle business. As a window policeman, Yang Huiru repeats the same "opening remarks" and the same actions every day. ... Smiling faces, satisfied words, and thank yous won the praise and affirmation of the masses.

Study with great concentration From "layman" to household registration "know-it-all"

Record the information with one hand and print it with the other. On average, you can record a piece of household registration information in less than one minute. This is a skill that Yang Huiru has developed in the household registration position. Yang Huiru joined the army at the age of 19 and the police at the age of 29. Yang Huiru deeply integrated her heart, love and affection into her 16-year military and police career.

In December 2018, Yang Huiru arrived at the Zhuhai Public Security System, put on the police uniform with excitement, and became a registered police officer in the Public Security Business Hall of the High-tech Branch of the Zhuhai Municipal Public Security Bureau.

However, the original excitement soon encountered "embarrassment". The household registration business is not just a matter of inputting materials into the machine. It also requires household registration police to solve problems and do practical things for the masses on the premise of being familiar with the laws, regulations and business knowledge of household registration management. When she first started working at the window, Yang Huiru often seemed at a loss when facing the anxious people because she was not familiar with the household registration business.

"Ask if you don't understand, and don't take the people's affairs lightly." The words of an old senior awakened her, and Yang Huiru plunged into business study. She often worked during the day and studied business at night. When she encountered problems, she She humbly asks for advice, and as long as it is useful for work, she will sort it out and record it. After half a year, Yang Huiru has become an expert in household registration work. It has become a habit for colleagues in the unit to go to "Sister Huiru" when something happens. From "layman" to "know-it-all", Yang Huiru has achieved transformation through hard work.

Caring about the people and being a "caring person" who helps the people solve their worries

Household registration work is very policy-oriented and operational. Every day when she goes to work, Yang Huiru faces long lines of people to handle business. She often spends the whole morning doing it. It is common to go without water, but this does not affect her enthusiasm for work. Yang Huiru told reporters, "Household registration work is relatively cumbersome and complicated. If you want to do these trivial tasks well, you have to love this job from the bottom of your heart. In window work, you often encounter all kinds of people, and it is important to deal with the relationship with the people. With skills, the most important thing is to receive every service member with the greatest patience and enthusiasm.”

From the elderly canteen to the cross-border elderly care cooperation between Hong Kong and Macao, as Zhuhai continues to explore innovative application scenarios for the openness of the silver economy, more and more people are welcome. More and more elderly people choose to settle in Zhuhai. Many elderly people went to the household registration center alone, and it was difficult for them to communicate only in dialect. Yang Huiru patiently communicated slowly. For elderly people who were old and had mobility issues and could not go to the police station to renew their resident ID cards, Yang Huiru took the initiative. Contact relatives to provide "door-to-door service" and bring equipment to the home to apply for a new resident ID card for the elderly. Yang Huiru feels, "If I travel more, people will have to travel less. Being able to serve more citizens at work is the most rewarding moment for me."

Serve the people with heart, "smile" and carry the power of "serving the people"

"Household registration work is not simply about settling in and applying for certificates, but also includes the people's expectations and recognition of government services. On the basis of ensuring excellent business, window units The police must also master the secret of dealing with the masses and resolve conflicts among the masses as soon as possible. "For Yang Huiru, warm smile and patient communication are her only secrets.

In mid-May this year, Ms. Chen took her 7-year-old daughter to the High-Tech Public Security Business Hall to seek help. It turns out that Ms. Chen has just settled her household registration in Zhuhai through talent introduction, but her child settled with her ex-husband. Her 7-year-old daughter is still studying in the upper class of a private kindergarten. Ms. Chen is very anxious and urgently needs to move her daughter's household registration to Zhuhai and register for the first grade of primary school before the end of May.

After understanding the situation, Yang Huiru immediately comforted Ms. Chen and carefully checked the information brought by Ms. Chen. She found that her daughter was born abroad, the birth certificate was in a foreign language, and there was no Chinese embassy or consulate abroad. Certification document and Chinese translation document from a domestic notary institution. Seeing the anxious Ms. Chen, she immediately contacted the notary office to help Ms. Chen understand the relevant procedures and required information for translation and notarization. Through the "urgent service" channel, she immediately contacted the public security authority of her place of origin after the business was approved. Request assistance in handling household registration cancellation and other matters as soon as possible. Finally, before the registration ended, Ms. Chen completed the registration procedures for her daughter and successfully completed the registration for primary school.

Over the years, Yang Huiru has been seriously responding to every appeal of the masses, explaining and guiding them carefully, patiently and sincerely from the standpoint of the masses, "accompanying" the business that the masses are unclear about, and "helping with the things that are inconvenient for the masses". ”, providing “door-to-door services” for people with mobility difficulties, and “delayed services” for people who are busy at work. Regardless of working days or holidays, you can see Yang Huiru’s busy figure in the lobby. She worked overtime to apply for temporary ID cards for candidates who lost their ID cards, and went to apply for second-generation ID cards for residents who were inconvenient to travel in the jurisdiction... Every little thing about people's livelihood warmed the residents in the jurisdiction, and made Yang Huiru a resident of the jurisdiction. caring person.

The speed is "faster" and the service is "warm". The "small window" also has "big changes"

Nowadays, with the upgrade of the household registration system, the requirements for identity information authentication are becoming more and more standardized. Unification is the livelihood issue of greatest concern to the masses. Especially when it is necessary to move the household registration to the current place of residence due to marriage, retirement, schooling, etc., in the past, people had to go to the current place of residence to complete the household registration transfer procedures, and then go to the place of household registration to complete the household registration transfer procedures, which required at least two round trips. . Yang Huiru told reporters: "Since the opening of inter-provincial service and the implementation of the one-stop processing policy, people no longer need to travel between their places of domicile and residence. If they bring all the relevant materials, the application can be processed in as little as three working days. Here comes the certificate."

The "small window" of household registration has ushered in big changes. The settlement policy and system have been broadened, the household registration service has become "faster", the considerate service has become more "warm", and the one-stop service has truly come to In reality, come to the masses. Yang Huiru finally stood on the "small window", interpreted her duties with "patience" and fulfilled her mission with a "smile", just like a gorgeous "flower for the people" blooming in the "small window".

text | Reporter Li Xu