I spent 2,018 yuan on tickets to Jay Chou's concert on Damai.com 4 years ago, but I still can't get a refund due to the cancellation of the show... On September 3, the national online consumer dispute mediation platform "Diansuubao" released "China Electronics in August 2024" Bus

2024-09-06 16:04:03 entertainment 3706℃

html I spent 2,018 yuan on tickets to Jay Chou’s concert on Damai.com 14 years ago, but I still have no way to get a refund due to the cancellation of the show... On September 3, the national online consumer dispute mediation platform "Diansuubao" released "China Electronics in August 2024" "Business User Experience and Complaint Data Report", the report released the online consumption complaint data in August 2024 and the "Top Ten Typical Complaint Cases of Digital Retail in August 2024", which were blacklisted on platforms such as Damai.com and Qunar. Among them, platforms such as Fliggy are listed as “not recommended for placing orders”.

html In August, which coincides with the Chinese Valentine's Day, the "romantic economy" has once again become a strong engine in the consumer market, driving significant growth in emotional consumption and gift sales on e-commerce platforms such as Douyin, Vipshop, Pinduoduo, and Dewu. Against this background, on September 3, based on a large number of case data on disputes between 96 Internet consumer platforms across the country accepted by the online consumer dispute mediation platform "Diansuibao" in August 2024, the E-Commerce Research Center of the Internet Economic Society released the "2024 China’s e-commerce user experience and complaint data report in August.

The report covers digital retail (mainly focused on fresh food e-commerce and second-hand e-commerce), digital life (mainly focused on online travel and online ticketing) and digital education, cross-border e-commerce, industrial e-commerce, financial technology, Logistics technology and other fields. The report released the online consumption complaint data in August 2024 and the "Top Ten Typical Complaint Cases about Digital Retail in August 2024", "Top Ten Typical Complaint Cases about Digital Life in August 2024" and "The Top Ten Typical Complaint Cases about Digital Education in August 2024". Case".

In the "National Internet Consumption Rating List for August 2024" published in the report: 4 companies that were "recommended to place orders" were: Zhuanzhuan, Youzan, Boss Direct Recruitment, Qunar, etc.; 4 companies were awarded "order with caution" Three companies were rated: Meituan, Zhixing, and Master Wan; five companies were rated "not recommended for placing an order": Fliggy, Xiaohongshu, Fenqile, and Yichuan Education; and five companies were rated "not recommended." The 9 companies include: Damai.com, Taobao, Tmall, Xianyu, Doudian, AliExpress, China Free Daily, WeChat mini-program shopping platform, and Weidian.

The refund problem is still the hardest hit area. According to "Dian Sui Bao", among the top 10 types of online consumer complaints nationwide in August 2024, refund issues accounted for as high as 21.26%, and the remaining problem types were: arbitrary refunds (21.17%), product quality (6.02%) ), after-sales service (4.84%), online fraud (4.47%), excessive protection of consumers (4.38%), overbearing clauses (4.20%), malicious fines (3.74%), arbitrary fines (3.38%), online counterfeit sales ( 2.65%).

html The top 10 areas where "Diansuubao" users who accepted complaints in August were Guangdong Province (23.36%), Zhejiang Province (10.58%), Jiangsu Province (6.11%), Henan Province (5.66%), and Shandong Province (5.29%) , Fujian Province (4.65%), Hebei Province (4.20%), Sichuan Province (3.47%), Beijing City (3.19%), Jiangxi Province (3.10%).

[Case 1] Users complained to "Damai.com" and it was even more difficult to get a refund after waiting for 4 years.

html On August 6, Mr. Luo from Guangdong Province complained to "Diansubao" that on January 9, 2020, Purchase a ticket for Jay Chou's concert at Damai.com's official flagship store on the Taobao platform for 2018 yuan. In May 2020, the concert was postponed. In early 2023, Damai.com and the concert organizer issued an announcement related to the postponement, but did not provide after-sales service. Due to the responsibility for the service, Mr. Luo failed to receive relevant information. On August 6, 2024, Damai.com refused to communicate and the organizer could not be contacted.

Mr. Luo said that there was no way to get a refund, and his rights had been infringed. The service provider failed to provide services at the agreed time, Mr. Luo was not effectively notified of matters related to the postponement of the concert, and the ticket fee was not refunded in accordance with the Consumer Rights Protection Law. Mr. Luo’s request is to request a refund of the full fare of 2,018 yuan and compensation for the interest owed for the past four years.

[Case 2] Overlord clause? Users complained on "Qunar" that refunds for no-stay hotels were rejected

html On August 12, Ms. Li from Guangdong Province complained to "Diansuubao" that she placed an order on Qunar.com and booked a Hong Kong youth hotel on August 9, 2024. I paid 498 yuan for a one-night stay at Yi Hotel. Because the child's pass expired on August 10, Ms. Li and her family were unable to travel to Hong Kong as planned.

Ms. Li contacted the customer service of Qunar.com, hoping to make adjustments to the order, either applying for a refund or extending the stay. Unfortunately, she was told that neither request could be fulfilled.

Ms. Li tried to transfer the order to someone in need at a low price, and modified the check-in information on the platform. When she submitted the modification application and waited for customer service review, she received a reply: The platform regulations do not allow modification of the check-in information. Reservations can only be left as they are and no refunds will be given in the event of a no show and the full amount will be deducted. Ms. Li believes that such a provision is really an "overlord clause" and seriously infringes on the legitimate rights and interests of consumers.

[Case 3] "Woodpecker Home Maintenance" was accused of unprofessional maintenance personnel and the repairs were getting worse

html On August 13, Ms. Chen from Shaanxi Province complained to "Dian Sui Bao" that she was in Woodpecker on July 11, 2024. Home Maintenance placed an order for air conditioner repair. The air conditioner itself was just a tripping problem. As a result, the maintenance staff repaired it for Ms. Chen and it got worse and worse. The repair panel directly showed an e7 fault. The outdoor unit of the air conditioner stopped rotating and stopped cooling. The maintenance staff asked him to fix it. No, just let it go and complain, but no one has solved the problem for Ms. Chen until now. After

received the user's complaint, Diansuubao immediately transferred the complaint case to the relevant staff of the platform for supervision and proper handling. However, as of press time, no reply has been received from the staff of Woodpecker Home Repair.