JJ Lin performed in 10 places in the first half of the year. Photo/JJ Lin Weibo
html On May 13, JJ Lin’s Lanzhou concert was sold out as soon as it opened.2 days ago, JJ Lin’s concert in Jinan just came to an end, and from the 25th to 26th of this month, the concert in Suzhou will also start. Under the intensive concert schedule, the refund policy has also become a "negative example".
html On May 9, the Jiangsu Provincial Consumer Protection Commission integrated and analyzed 125,676 consumer opinions in the entertainment market in Jiangsu Province in the past month, and pointed out that the current difficulties in safeguarding rights for entertainment consumers are concentrated on core issues such as difficulty in refunding tickets, false propaganda, and scalpers. Among them, JJ Lin’s Tianjin concert has “no unconditional refunds, and there are three levels of refunds”, while the refund levels for Suzhou and Harbin are four and three respectively, and the refund handling fees for the three concerts are different. "Refund policies for the same singer's concerts in different regions are not uniform, which can easily mislead consumers." html On May 14, a Beijing News Shell Finance reporter saw on the Damai app that after being named by the Jiangsu Provincial Consumer Protection Commission, The refund policy for JJ Lin's Suzhou and Harbin concerts that have not yet started has not been changed. In response to this, Damai customer service responded to reporters saying that as a ticketing agency platform, Damai does not participate in the formulation of refund rules and the collection of refund fees for the project. The details are subject to the announcement on the page.Beijing News Shell Finance reporter found in the Black Cat Complaint Search that there were more than 22,000 complaints about concert refunds. Many consumers said that there were "difficulties in refunding tickets after the second issuance" and "the inability to refund tickets due to special reasons." Some consumers said on social media that they experienced inconsistent refund rules when refunding tickets at Damai, and that they could apply for a refund within 48 hours but were rejected.
performed 20 shows in the first half of the year, and ticket sales in Hangzhou exceeded 40 million.
Rights protection issues before the show mainly focused on the difficulty of refunding tickets.
The Jiangsu Provincial Consumer Protection Commission pointed out that the refund fees for JJ Lin’s Suzhou concert on May 25 are divided into four levels according to the time period: unconditional refund, 20% of the ticket price, 50% of the ticket price, and no refunds are supported. According to his concert Calculating the ticket price of 380-1880 yuan, the refund fee can range from a few hundred to nearly a thousand yuan.
is also a JJ Lin concert. For the concert in Harbin on June 22, refunds are divided into three levels according to time: unconditional refund, 30% of the ticket price and no refund; while for the concert in Tianjin on April 13, there is no unconditional refund. Refund rules: Refunds are divided into three levels based on time periods: 3% of the ticket price, 30% of the ticket price, and refunds are not supported.
Picture of inconsistent refund policies for JJ Lin’s three concerts/Jiangsu Provincial Consumer Protection Commission website
The Jiangsu Consumer Protection Commission pointed out that problems such as inconsistent and opaque refund handling fee standards for various concerts undoubtedly make consumers pay the ticket price in advance. It also limits the consumer's right to refund a check and increases the burden on consumers to refund a check. According to the relevant provisions of the "Consumer Rights and Interests Protection Law of the People's Republic of China" and the "Civil Code of the People's Republic of China", standard clauses are used to limit consumers' rights and increase consumption. The behavior of the party's obligations shall be invalid.
html On May 14, reporters from Shell Finance called the organizers of JJ Lin’s Tianjin concert, Suzhou concert and Harbin concert respectively, but they had not been connected as of press time. Amid the craze for's concerts, JJ Lin was also busy with transitions.
Shell Finance reporters found that from March 16 to June 23, JJ Lin traveled to 10 cities in the mainland, including Chengdu, Hangzhou, Fuzhou, Tianjin, Shenzhen, Jinan, Suzhou, Zhengzhou, Guiyang and Harbin, holding 2 events in each city concerts, 20 in total. However, a reporter from Shell Finance saw on the Damai app that the concert originally scheduled for June 1st and 2nd in Zhengzhou was changed to Nanchang.
Judging from the interval between concerts, the transition time between JJ Lin's concerts in different cities ranges from 7 days to 14 days. For example, the interval between Chengdu Station and Hangzhou Station is 7 days, and the interval between Jinan Station and Suzhou Station is 14 days.
Damai App shows that all tickets for JJ Lin’s concerts in the first half of the year have been sold out. Take the two concerts held at the Hangzhou Olympic Sports Center as an example. Ticket prices ranged from 380 yuan to 1,880 yuan. About 120,000 fans attended the two concerts.Calculated based on the lowest ticket price, the total ticket revenue from the two concerts was 45.6 million yuan. Calculated based on the average ticket price of 1,130 yuan, the total ticket revenue could reach 135.6 million yuan. The heat wave of
’s concert has also made peripheral products popular. On the "jj20" app, peripheral products including T-shirts, hats, mini light sticks, etc. are all sold out. Among them, the cheapest is a 10 yuan environmentally friendly shopping bag, the most expensive is a 598 yuan jacket, and a variety of T-shirts are priced at around 250 yuan.
The refund policy has become the hardest hit area for complaints, with singers such as Jay Chou saying "there is a difference in refunds"
The domestic concert market in 2024 will still be hot.
Shell Finance reporters found that this year, singers and bands such as Jay Chou, Mayday, and Zhang Huimei are also performing intensively. Among them, Jay Chou visited 5 cities in the mainland from April to September, performing 4 consecutive shows in each city, for a total of 20 shows. The previously controversial Mayday will be held at the Bird's Nest in Beijing from May 18th to June 1st. The number of performances will reach 10, and all tickets are currently sold out.
Shell Finance reporter saw on the Damai app that inconsistent refund policies in different regions are not an isolated case, including popular singers such as Jay Chou, Zhang Huimei, and Xu Song. Among them, the refund policy for Jay Chou's Fuzhou concert includes three levels: "unconditional refund, 30% refund fee, and no refund application for any reason." The refund policy for his concert in Changsha is "unconditional refund, 10% refund fee." There are four levels of handling fees and 20% handling fee for refunds, and refund applications for any reason will not be accepted.
Shell Finance reporter searched Black Cat Complaints with the keyword "concert refund" and found that there were more than 22,000 related complaints involving Damai, Maoyan, Xiudong and other platforms, as well as direct complaints from consumers to the concert organizers. .
There have been more than 22,000 complaints about concert ticket refunds on Black Cat Complaints/Screenshots of Black Cat Complaints
Many complainants said that the refund closing time for the second concert ticket is earlier than the ticket issuance time, and the second ticket cannot be enjoyed. Get the same refund rights as the first-time invoice.
A fan told a reporter from Shell Finance that he purchased a ticket for Mayday’s second concert on sale at 15:55 on April 30, but the refund time stopped at 13:54 on that day. He was unable to go to the concert due to work reasons and requested The refund platform does not support it.
Shell Finance reporter saw on Black Cat Complaints that there were more than 300 complaints about non-refundability after purchasing Mayday’s second invoice.
The difficulty of applying for a refund due to special reasons has also become a major drawback. Some consumers said that because they were suddenly diagnosed with tuberculosis, they explained the special circumstances and applied for a refund. Maoyan asked them to upload their vouchers, but the platform later said that they could not refund the tickets. "Let a hospitalized infectious disease patient go to the concert."
Ms. Lin from Guangdong told a Shell Finance reporter that she had bought two concert tickets on the Maoyan platform, but encountered difficulties when applying for a refund. "Clearly It stated an unconditional refund within 48 hours, but Maoyan refused to refund the ticket." Ms. Zhao said that after multiple complaints, it took a week to get a full refund with the intervention of the government.
Regarding the issue of difficulty in refunding tickets, lawyer Lan Tianbin, senior partner of Jiangsu Fade Dongheng Law Firm, told Shell Finance reporters that platforms and organizers should promptly inform various situations, and situations such as opaque refund fees for concerts are suspected of infringing on consumers. Right to information and fair dealing.
"Consumers can negotiate and settle with the ticket seller or organizer regarding the difficulty of refunding tickets. They can request mediation from the consumer association or other legally established mediation organizations. They can also complain to the relevant administrative departments and file a lawsuit with the People's Court." Lantian Lawyer Bin said.
Xiang Min, a lawyer at Beijing Yunting Law Firm, told Shell Finance reporters that after consumers purchase concert tickets, they actually establish a contractual relationship with the ticket seller. In this contract, both parties need to strictly abide by the content of the contract. Under normal circumstances, both consumers and ticket sellers should fulfill their respective rights and obligations in accordance with the terms of the contract.
"The refund handling fee is actually the liability for breach of contract for unilateral breach of contract. Breach of contract is based on loss and needs to be reasonably reasonable.For example, if the consumer cannot be blamed, the full refund will be issued; if it is agreed that both parties need to bear the risk, the refund will be based on a proportion; if the risk is borne by the consumer, the refund cannot be made, etc. "
has different rights and interests for the second ticketing and the first ticketing. Xiang Min believes that since the performance has a certain cycle from the preliminary publicity, ticket sales to the official performance, after the ticket is sold, the time left for selling the ticket again will be It is getting shorter and shorter. The ticket sales unit has necessary and appropriate restrictions on refund behavior, which also urges people to make rational choices. If the refund is due to personal reasons, the handling fee is reasonable, but the refund rules for the second ticket issuance Consumers should be clearly informed and their consent should be obtained to ensure that consumers can make appropriate choices with clear knowledge.
Xiang Min suggested that when purchasing tickets, consumers need to fully understand the refund policy and keep the ticket purchase voucher. Screenshots of the refund rules when purchasing tickets and chat records of inquiries for later use if necessary for rights protection
Beijing News Shell Finance trainee reporter Wei Boya reporter Yue Caizhou
Editor Wang Jinyu
Proofreading Liu Baoqing
