On the evening of May 11, JJ Lin’s 2024 tour concert kicked off at Jinan Station. Some audience members shouted “refund tickets, change seats” due to seat viewing angle issues. Netizens said that "the 980 yuan ticket cannot be seen on the screen." In this regard, Damai.com customer service hotline staff said that the problem will be fed back to the organizer for verification. Whether the ticket can be refunded will be subject to the verification result. The reporter contacted the organizer Shandong Youpeng Cultural Development Co., Ltd. several times, but no one answered the phone.
Netizens took video screenshots
Netizens complained:
I bought the ticket for 980 yuan, and the seat was arranged behind the railing, and I couldn’t even see the screen.
On the evening of May 11, netizen Ms. Wang posted an article saying that she was a JJ Lin fan and spent 980 yuan. I purchased a ticket from Damai.com for JJ Lin’s concert in Jinan on May 11. When I arrived at the venue, I discovered that there was a row of high iron railings next to the seats, blocking the main stage. "I came all the way to watch the concert. I paid 980 yuan for a ticket and couldn't even see the screen." Ms. Wang said that she was in row 27 of Area 401. "Only a few railings could be seen at the venue, and there were no light sticks placed on the seats. , the stool was still broken. At that time, I asked the on-site staff to solve it, but no one came forward to solve it until the end of the concert. The experience was really bad. "
In the comment area, many netizens said, "I bought the infield ticket myself. I couldn't find JJ Lin all night." "I'm b7, I didn't see anyone there." "I can't see b4 clearly"... Some netizens angrily criticized the organizer, "Is it necessary to open this kind of railing position?"
Damai.com customer service:
will feedback to the organizer for verification. Whether the ticket will be refunded shall be subject to the verification result.
Reporters contacted the Damai.com customer service hotline, and the staff said that if the staff did not intervene at the concert, they should think that there was no obstruction problem with the seats. "If you really think that the seats are blocked, you can provide the order, on-site pictures, and pictures of the obstruction. We will feedback it to the organizer for verification, and then a specialist will handle it." Regarding the issue of whether the ticket can be refunded, the staff member said that the feedback will prevail.
Reporters learned from Damai.com that the organizer of JJ Lin’s Jinan concert is Shandong Youpeng Cultural Development Co., Ltd. Tianyancha shows that the company’s registered address is at Building C3, Lishan Mingjun, No. 173-1, Lishan Road, Lixia District, Jinan City. Its business scope includes performance and brokerage business; conference and exhibition services; advertising business; graphic design and production; Domestic cultural and artistic exchange planning, etc. The operating status column shows that in 2020, Jinan City Lixia District Culture and Tourism Bureau and Jinan City Lixia District Market Supervision and Administration Bureau conducted a joint "double random, one public" spot inspection on the company, and the inspection results were normal. Subsequently, the reporter contacted the event organizer multiple times, but no one answered the phone.
New Yellow River reporter noticed that since this year, concerts have been held all over the country, and the related issues of consumer rights are also quite prominent, which have triggered heated discussions on the Internet many times. Among them, people who bought concert tickets worth thousands of yuan but could not see the singer almost the whole time have been exposed many times. It has also become a typical case in the "Analysis of Hot Topics in Complaints Accepted by the National Consumers Association in the First Half of 2023".
"The refund policies for JJ Lin's concerts in different regions are not uniform," named by the Jiangsu Provincial Consumer Protection Commission.
html On May 9, the Jiangsu Provincial Consumer Protection Commission released a special report on the entertainment performance market. The article named the refund policies for JJ Lin's concerts as inconsistent. Subsequently, related topics became hot searches on Weibo. Thereport pointed out that the refund policies for JJ Lin’s Suzhou concert on May 25, Harbin concert on June 22, and Tianjin concert on April 13 were inconsistent and could easily mislead consumers.
Take JJ Lin’s recent concert as an example:
For JJ Lin’s concert in Suzhou on May 25, the refund handling fee is divided into 4 levels according to the time period: unconditional refund, 20% of the ticket price, 50% of the ticket price, refunds are not supported, according to Based on the ticket price of his concerts ranging from RMB 380 to RMB 1,880, the refund fee ranges from a few hundred to nearly a thousand RMB.
is also the JJ Lin concert in Harbin on June 22. Ticket refunds are divided into three levels according to time: unconditional refund, 30% of the ticket price, and no refund.
However, there is no unconditional refund rule for the Tianjin concert on April 13. Refunds are divided into three levels based on time periods: 3% of the ticket price, 30% of the ticket price, and no refund.
Recently, some fans reported that the same "performer" identity information actually grabbed tickets for JJ Lin's Jinan concert on May 11 on both platforms, spending a total of 2,360 yuan. They wanted to apply for a change or refund, but were blocked by the organizer. and rejection from the ticketing platform. However, some fans later said that the platform had promised to refund the tickets.
For concerts by the same singer, refund policies are not uniform in different regions, which misleads consumers. In recent years, the entertainment performance market has shown great vigor and vitality. However, as the performance categories continue to be enriched and consumers' enthusiasm for watching performances continues to rise, "platter" concerts are "watered down", refund fees are high, and "pillar tickets" are purchased. Many problems also emerged, seriously affecting consumers' viewing experience.
Original title: "The 980 yuan ticket cannot be seen on the screen." Audiences at JJ Lin's Jinan concert shouted for refunds due to viewing angle issues. Damai.com responded
