On the evening of April 20, the first concert of the Phoenix Legend 2024 Tour Concert was held in Changzhou, Jiangsu Province. "The Vice Mayor of Changzhou appeared at the Phoenix Legend Concert" became one of the reporting points. But at the same time, some netizens were upset because they bought "pillar tickets". After negotiating with the ticket purchase platform Damai.com for a refund and being refused, the person involved posted a video to defend his rights.
Terrible experience
I spent 960 to buy two tickets, and the seats were arranged behind the big pillars
"We went to see the Phoenix Legend Changzhou concert. We bought two tickets at Damai. When we arrived, we found out that That kind of 'pillar ticket' is just like in the video, you can't see anything, let alone the stage, you can't even see the infield."
On April 22, Mr. Wang said that he bought two tickets and seats for 960. We were arranged behind the pillars and could not see the stage the whole time.
's live video shows that one is from the perspective of seat No. 31, and the other is from the perspective of seat No. 33. Most of the views are blocked by the large cylinder in front, and it is indeed impossible to see the performance stage.
Mr. Wang asked the on-site staff to coordinate and was arranged to a nearby place. However, he was "asked to leave" by security within a few minutes of the opening, saying that he was not allowed to sit in the safe passage. They were later arranged to another location and it was almost time. At 9 o'clock, we sat down but were driven away again. "Security came again and asked us if we had tickets? We provided our tickets, but the security still asked us to return to our original seats." In the end, we could only sit back behind the pillar.
Mr. Wang was very puzzled, "I was also shocked at the time. All the seats were arranged by the staff through negotiation again and again. We were not seated randomly. It took many times, which was very frustrating."
Mr. Wang contacted Damai
Mr. Wang announced his communication record with Damai.com customer service It shows that the customer service said: "We have confirmed your feedback. The performance tickets are valuable vouchers for watching the performances. They are not ordinary commodities. They carry cultural services behind them and have characteristics such as timeliness and scarcity. This order does not support returns. Give We apologize for the inconvenience and thank you for your understanding and support! "How about luck at the same price as
?
Netizens suggested that they complain to the deputy mayor of Changzhou who attended the concert that night.
Reporters saw that a ticketing company sold tickets for the Phoenix Legend Changzhou concert online, showing ticket prices of 380 yuan, 480 yuan, 580 yuan, 880 yuan, and 1,080 yuan. The maximum price is 1380 yuan.
A netizen who watched the performance that night said that Damai.com ticket sellers should check on the spot. "I also bought a 480 yuan ticket. My seat is close to the 580 yuan area. The view is pretty good. I can only say that it depends on luck at the same price."
has Many netizens believe that tickets should not be sold in this location. "When selling tickets, Damai should mark it. If it is not marked as random, then the ticket should be refunded."
Some netizens left messages, suggesting that Mr. Wang report to Changzhou Vice Mayor Jiang. Because he also attended the concert that night.
Changzhou Municipal Government responded
"We also want to help solve the problem, and it will be handled by the relevant departments of the Culture and Tourism Bureau."
On April 23, a reporter from the Chinese Business Daily Dafeng News contacted the Changzhou Municipal Government, and the staff replied: "You need to call 12345 to report this issue. "
reporter asked if he had received a clue from the 12345 hotline. The staff said: "The hotline cannot be transferred to the municipal government. It should be the relevant department of the Municipal Culture, Broadcasting and Tourism Bureau that handles this issue."
staff explained: " This is the municipal government office, and we are on the phone line of the internal department. I am not responsible for answering calls, including handling the process. I also really want to help solve the problem, but I am not the specific business functional department. You still have to contact the business department for details.
The staff member confirmed that Changzhou City’s deputy mayor in charge of culture and tourism attended the concert, “Yes, I know.” But he could not provide the contact numbers of the leaders of the Culture, Tourism Bureau and deputy mayor Jiang.
SMG Tourism Bureau said there was no dispute
"The ticket is at that price, so it may be affected"
The reporter contacted Changzhou SMG Tourism Bureau, and the staff replied that the matter had nothing to do with SMG Tourism Bureau and had not received any Complaints forwarded to the 12345 hotline.
"You have to contact Damai.com and the agency for this. It is impossible for us to accept it because the performance is over. What does this matter have to do with the government? Do you think it is possible to refund the ticket? You have watched the performance and you have entered the venue. Yes, can I still refund the ticket? "
"I can tell you clearly that we do not need to verify this matter," the staff told the reporter, "How much did he buy for this consumer? , your ticket is at that price, it may be affected. If you have money, you can buy a front row ticket. When buying an infield ticket, the consumption depends on the conditions. Yes, it will definitely cost 380 yuan. It’s a very poor place. If you have good conditions, you can buy it for 580 yuan or 880 yuan. There is no dispute about this.”
The staff member said that there will be no verification and official notification from the Culture, Tourism Bureau, “Online. If you want to hang up, just hang up.”
html At around 5 pm on April 23, a staff member of the Changzhou Municipal Culture, Broadcasting and Tourism Bureau responded to reporters saying that there will be a special department responsible for this matter. “We are contacting the person involved and we will follow up with him. "Damai.com responded to the question
We are still in contact and will respond as soon as there is a result.
On the afternoon of April 23, a reporter from the Chinese Business Daily Dafeng News contacted the ticketing platform Damai.com to ask if there were any "pillar tickets" for Mr. Wang's complaint. After conducting an internal investigation, customer service responded that they needed to provide an order number or mobile phone number.
"Are there tickets for Phoenix Legend Changzhou Station with pillars? In this case, we can help you provide feedback and handle it. We will record your appeals and questions, and a dedicated person will contact you later."
customer service said that it has not yet received any feedback. Notifications related to the matter. As of press time, I received a text message reply from Damai.com: "We are still in close communication with you about the problem you reported. We will respond as soon as there is a result."
Chinese Business Daily reporter Li Hua and editor Dong Lin of Dafeng News
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