On April 20, the well-known singer Xu Meijing held the "Dream of Xu Meijing Meet Concert" in Nanjing. According to the audience, Xu Meijing sang less than 10 songs, and some classic songs were even sung by the band. She interacted with fans for nearly an hour, and some audience members shouted for refunds. On April 21, staff from the Nanjing Municipal Bureau of Culture and Tourism responded that reports had been received one after another and relevant departments were handling it. (China News Network, April 22)
As a veteran and powerful singer, Xu Meijing attracted many audiences from all over the world to come and have a look. However, judging from the feedback from the scene, Xu Meijing not only sang less than 10 times during the entire performance Song, and most of the songs such as masterpieces were sung by others, which obviously caused a large psychological gap among the audience. Such a "shrunk" performance is undoubtedly a violation of consumer rights. Moreover, according to the live video, when many viewers were dissatisfied and shouted "refund the ticket" in unison, Xu Meijing's agent directly said "you are dreaming", which intensified the antagonism between the two parties.
In February this year, there was an internal announcement from Xu Meijing's fans stating that this was a fan meeting, not a concert. The difference in words indicates that this concert may not be a concert in the traditional sense. But the problem is that internal announcements are only spread within a small area, so how do other consumers know about it?
Moreover, according to the promotional copy of the performance, "come to the scene in person and feel the charm of her music..." This kind of guiding rhetoric, coupled with the venue and performance ticket price of this event, are not the same as those of traditional concerts. Too big a difference will naturally cause misunderstandings among the audience to a certain extent. However, what needs to be asked is, was this "misunderstanding" done intentionally or unintentionally by the organizer?
In addition, although the performance instructions on the ticket sales platform stated that "the minimum number of performances is 15 songs and the performance is about 100 minutes," the organizer did not announce the repertoire in advance, and consumers could not tell that Xu Meijing would sing in person when purchasing tickets. A few songs and the entire consumption process is tantamount to "opening a blind box". Is this suspected of fraud?
In fact, if the organizer informed in advance when selling tickets that Xu Meijing would only sing 10 songs, and most of them would be sung by a band, consumers would decide whether to watch the concert based on their personal wishes, and there would be no So many episodes to follow.
In recent times, the concert economy has heated up, and the number of complaints has also continued to increase. Previously, data released by the China Consumers Association showed that the number of complaints about screening and performance services in the third quarter of 2023 increased by 216.23% year-on-year. It can be seen that consumers have higher demands for the look and feel of performances, performance quality, etc. When faced with disturbances such as "lip-syncing" and "pillar voting", more and more people have become aware of rights protection. What's more, competition in the concert market is now in full swing. It would be a bit naive for celebrity artists to continue to have the idea that "even if they paddle, they will still have fans to support them."
Therefore, in order to ensure the legitimate rights and interests of consumers and the healthy development of the performing arts market, performers should improve their professional standards and give back to the audience with outstanding performances; performance units should consciously abide by market norms and operate with integrity, and win awards with high-quality performance content Audience recognition; regulatory authorities should also strengthen supervision, severely crack down on violations, and maintain fairness and order in the performance market.
Faced with the general dissatisfaction of the audience, singers, managers, and organizers should reflect in time and give the audience an explanation. After all, Xu Meijing will hold several "meet-and-greet concerts" in the future. If she does not show sincerity and lower her profile to give the audience some compensation, I am afraid it will only damage her reputation. We also look forward to seeing more integrity and norms and less disappointment and regret in the performance market in the future. (Zhengguan commentator Ren Sining)
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