On the evening of April 20th, the famous singer Xu Meijing sang in Nanjing. According to the audience, Xu Meijing sang less than 10 songs in the audience, and some of the classic songs were even sung by the band. She interacted with fans for nearly an hour, and some audience members shouted for refunds. In February this year, there was an internal fan announcement stating that this was a fan meeting, not a concert, but the ticket purchase information was a "meeting concert" with a minimum number of 15 songs.
html On the 121st, a live audience told a reporter from Upstream News (report email: [email protected]) that he had complained to the relevant departments in Nanjing. Staff from the Nanjing Municipal Bureau of Culture and Tourism responded that reports have been received one after another and relevant departments are handling it.
"What is the difference between a commercial performance and a fan meeting?" On the morning of the 21st, when Mr. Yang from Nanjing recalled the concert to an upstream news reporter, he still felt a little angry, "Xu Meijing started singing five unpopular songs. She started to interact with the fans. At this time, the atmosphere was relatively good. When the interaction was over, she thought she was about to start singing. She started to introduce the band behind her. Many classic songs were sung by the band, but the atmosphere was a bit wrong. People or something. Later, during the second interaction, manager Xu Meijing, who was the host, may have heard (the objection) that she had to follow the process, 'if you don't want to', but I didn't hear the rest."
Another Ms. Qiao (pseudonym), a fan born in the 1980s, said that the first interaction was in the 10 areas of the stands, and the second interaction was in the 4 VIP areas of the infield. "At this time, everyone's emotions had exploded to an extreme. At that time, It was 9 o'clock, and I was very impressed. When the first interactive audience in the VIP area stood up, maybe one-third of the people in the audience were shouting about substitutions, refunds, and getting out. Some VIP audience members shouted that they were coming from. I flew back from Madrid, Spain, but I didn't expect it to be like this. "At this time, the manager said that the arrangement of the show is like this. If you don't accept it, you can leave. I also left at this time."
Mr. Yang said, Later, Xu Meijing went on stage to sing two or three more songs. They were not very well-known songs, but she sang them all. The performance ended around 10 o'clock. "She only sang six or seven songs completely. She may have participated in the singing." More than 10 songs were sung by the band and the audience. "In 2019, Xu Meijing also held a concert at the Wutaishan Stadium in Nanjing and sang 19 songs.
upstream news reporters noticed that in February this year, a notice circulated among Xu Meijing's fan groups saying, "This is a fan meeting, not a concert, in the form of chat + singing. Meijing personally sings the most Ten songs, there will be live interaction and chorus."
Ms. Qiao said that when she learned about the concert, she noticed that the name of the event was "Dream of Xu Meijing Meeting Concert." "I think there is a difference in the wording. I have also seen other fans on Xiaohongshu saying that this 'meeting concert' will only sing 10 songs. But I saw on the Damai website that the minimum performance The number of songs was 15, so I had high expectations. Even if she could sing 10 songs, I would accept it, but I didn’t expect it to be a meeting like this.”
Ms. Qiao believes that the regulatory authorities have a certain responsibility, “If it is a meeting. Yes, when selling tickets, it is clearly stated that only 10 songs will be sung, and most of them will be sung by the band. At least let the fans know in advance. But if you choose a stadium with 8,000 people, the ticket price will be based on the concert price, with a maximum of 1,280 yuan. This kind of information asymmetry has caused so many problems.”
Mr. Yang said that he has been attending various concerts in Nanjing since 2000, and recently watched Xinzhe Zhang’s performance, “I am a fan of Xu Meijing. , the first time I heard the news, I asked my wife to book two tickets for 680 yuan. But if I had known in advance that it would be a meeting with only 10 songs, I might have hesitated, and there was no information on the tickets when I bought them. I don’t agree with the news spread in a small area. My wife and I have called 12345 to complain.”
html On April 21, the staff of the Nanjing Municipal Culture and Tourism Bureau stated that they had received calls one after another and the relevant departments were handling it and would follow up. Evaluate the circumstances of the complaint.upstream news reporters noticed that on May 25, Xu Meijing will also hold the "Dream of Xu Meijing Meet Concert" in Wuhan, and the event organizers in Nanjing and Wuhan are both Shenzhen Taikoozo Culture Communication Co., Ltd. The company was established in 2018 with a registered capital of 5 million yuan. It has previously hosted concerts by stars such as Hacken Lee and Dongliang Zhang. On the 21st, reporters from Upstream News contacted the company several times, but had not received a response as of press time.
According to the 2017 "Notice of the Ministry of Culture on Regulating the Operational Order of the Commercial Performance Ticketing Market", when selling performance tickets, performance organizers and performance ticketing business units should clearly indicate the minimum duration of the performance, the information about the cultural performance group or the main actors; when it comes to organizing For concerts, the main actors or groups and the corresponding minimum number of tracks should also be clearly stated.
In January 2018, the organizer of a concert by Gigi Leung, Zhao Lei and others failed to notify the audience of changes in program content, and the Beijing Cultural Market Administrative Law Enforcement Corps imposed an administrative penalty of 50,000 yuan. Among them, the organizer of "Floating Zhao Lei 2017 Beijing Concert" applied for Zhao Lei's singing repertoire to be 40, but the main actors only sang the 27 declared repertoire during the live performance, which was inconsistent with the approved content, but failed to inform the audience in time and explain reason.
So, how should viewers safeguard their rights to make up for their losses? Fu Jian, director of Henan Zejin Law Firm, believes that the relationship between consumers and organizers is a sales contract. Consumers pay a certain amount to enjoy services, and organizers charge fees to provide services. The organizer changed the concert to a meet-and-greet, increased the interaction time, and performed insufficient repertoire. In fact, the organizer provided defective services and infringed on the legitimate rights and interests of consumers. It constituted a serious breach of contract and should be held responsible. Regardless of whether it is in accordance with the Civil Code 》or the Consumer Rights Protection Act, you can protect your rights. According to the general rights protection approach, if there is a penalty decision, it means that the organizer has been punished, which means that the authoritative agency has determined that the organizer has not fulfilled its obligations, and the audience can request a refund.
upstream news reporter Tang Hao
