On February 6, the Quanzhou Puppetry Inheritance and Protection Center issued a description of the failure of the online ticketing system:
Dear audience friends:
Our center’s online ticketing system experienced a technical failure due to traffic overload on the evening of February 4, 2024. This resulted in related problems such as lost orders and abnormal deductions. In order to ensure the stability and security of the system, during this period, our center established a ticketing after-sales working group and suspended online ticketing services in a timely manner. Currently, our center has organized a technical team to carry out emergency repairs and improvements, and is actively coordinating solutions with relevant technology suppliers. We will spare no effort to restore the normal operation of the ticketing system as soon as possible.
Here, we would like to express our most sincere apologies to you and solemnly promise that all repeated payments caused by system crashes will be contacted for verification and returned to the original route. In order to provide more considerate and thoughtful services to the audience who love puppet art. Thoughtful viewing service! We have decided to perform 6 more performances on top of the original 50 performances. Ticketing inquiries for the performances will be issued simultaneously when the official account is pushed, so please stay tuned. Ticketing after-sales customer service hotline: 400-166-7666.
Thank you for your understanding and support. We will continue to pay attention to the progress and update you with relevant information in a timely manner. I wish you a happy New Year and good luck in the Year of the Dragon!
Quanzhou Puppetry Inheritance and Protection Center
February 6, 2024
