cover news reporter Yu Ting
said "JJ Lin" when grabbing tickets, and the payment changed to "Lin Zixiang". On January 16th and 17th, cover news continued to report for many days that netizens purchased the "JJ Lin JJ20 World Tour Concert - Chengdu Station" concert After paying for the ticket, I found that the ticket information was "2024 Lin Zixiang 50 Kin Concert". Since the show started the next day, the platform refused to refund the ticket. Ticket buyers questioned the platform for deliberately "bounced tickets", but the platform denied that there was a system problem and believed that the ticket buyers accidentally "clicked the wrong ticket".
As of 2 p.m. on January 19, 9 tickets in the first batch of rights protection groups have successfully completed the refund process, and a total of 11,520 yuan has been refunded. Currently, there are still 12 tickets for Lin Zixiang's concert that have been canceled and 11 additional tickets for Lin Zixiang's concert that were purchased during the non-JJ Lin concentrated ticket release period. Damai platform refuses to handle refunds.
The number of rights defenders has increased to 32.
Someone pretended to be a staff member to collect the refund fee
"Don't believe this person, he is a liar." Starting from the 17th, ticket buyers continued to receive messages from people who claimed to be Damai ticket clerks. The message stated that they can apply for a refund internally, but a 20% refund fee will be charged. After repeated verification by the ticket purchaser, it was found that the person was not a staff member of the Damai platform and was hoping to defraud the refund handling fee in this way. Everyone in the rights protection group also shared the progress of refunds and reminded each other to avoid being cheated.
cover news has published for many days in a row "JJ Lin becomes Lin Zixiang after buying and paying. Do you have to obey "adjustments" when attending concerts? Netizens questioned the platform's "bounced tickets"｜Follow up to the end" "The purchase of tickets to JJ Lin's concert was "adjusted" continued: Rights protection netizens increased to 11 people on the platform agreed to refund the tickets｜Follow up to the end" A detailed report on the incident of "adjustment" of tickets for JJ Lin's concert . After the report was released, it aroused heated discussions among netizens. In addition to some reporting that they had encountered situations like "Jolin Tsai became Tanya Tsai" and "JJ Lin changed into Lin Zhixuan", there were also netizens who also bought JJ Lin's concert on the 12th and 13th and were "switched" to Lin Zixiang. They have come forward one after another and asked the platform to refund their tickets in full, but so far, the platform still refuses to refund them.
As of 2 p.m. on January 19, the first batch of ticket buyers who received notifications in the rights protection group who did not attend the performance and had their tickets canceled have successively received refunds from the Damai platform. A total of 9 tickets have completed the refund process, and a total of 11,520 yuan has been refunded. The number of rights-defending netizens who grabbed tickets for JJ Lin and paid for Lin Zixiang has increased to 32, with a total ticket purchase amount of 41,760 yuan. There are still 23 people who have not received refund notices. Among them, 12 people were refused refunds by the platform because they had already attended the show. For the other 11 people, the platform said they would not refund their tickets because they were not available during JJ Lin’s centralized ticket release period on the 12th. .
Damai agreed to refund tickets for those who bought tickets on the 12th and did not cancel the cancellation but did not attend the show.
Some netizens have received refunds from Damai
Netizens called on the platform to optimize the interface
to avoid ticket bounces and misleading ticket buyers
"We are still preparing to continue to defend our rights. , insisting on our request for a full refund.” Netizen Ms. Chen, like Yuanyuan, heard about the appearance of return tickets on the 13th, so she opened the Damai app to purchase tickets. After paying, she found that she purchased the “2024 Lin Zixiang 50 Gold” that night. concert".
Lin Zixiang’s concert ticket purchase page
JJ Lin’s concert ticket purchase page
Although the situation was the same, the result of Ms. Chen’s rights protection was not as smooth as Yuanyuan’s. Since she was not among the first batch of rights protection groups, when she appealed to the platform for a refund, the customer service staff gave a new reason for rejection, "According to the organizer's opinion, only the tickets for Lin Zixiang's concert that were purchased during the ticket sales period will be refunded, that is, Purchased around 20:00 and 20:30 on the 12th."
"I think this is very unfair. Obviously there are netizens who also purchased on the 13th and successfully refunded their tickets. Why didn't they give us a refund?" Due to repeated attempts to communicate with the platform to no avail. , the ticket purchaser then communicated with the show organizer, and received a reply saying, "There is no ticket bounce in Damai. The organizer allows refunds, considering that Lin Zixiang's concert has ended, but some users have not canceled the cancellation, and only after comprehensive consideration Final agreement."
