commentator Wang Xiaona
I am thirsty and want to buy a bottle of water. You give me a bun and say that the bun is more valuable than water, but what is the use?
Recently, Damai platform has been questioned by consumers about "bounced tickets". On January 12, some consumers grabbed tickets for JJ Lin's concert on the Damai platform, but after paying, they changed tickets to Lin Zixiang's concert, and the platform refused to refund the tickets. Some netizens decided to defend their rights to the end and exposed the matter online. On January 17, Damai Platform promised to provide full refunds for ticket buyers who did not have their tickets verified.
Consumers buy tickets for a singer’s concert because they are familiar with his songs and love his works. However, the platform refuses to refund the tickets. Consumers are forced to go to a concert that they do not understand and are not interested in. This money is not spent satisfactorily. Borrowing the name of one singer to increase sales for another singer's concert, and tricking consumers into paying the bill in a daze, the platform is considered a "ghost". It managed to embarrass all three parties and only benefited itself.
In the screenshot of the Damai platform homepage exposed by netizens, JJ Lin's profile picture and name are very eye-catching. Anyone would think that clicking on this area will lead to the ticket grabbing page for JJ Lin's concert. In fact, what consumers grabbed were tickets to George Lam's concert. If you look for a platform theory for this, the platform will most likely say, isn’t JJ Lin’s upper right corner marked “Lin Zixiang Chengdu”? You ordered the wrong one. But these five words are so small that it is difficult to tell who is the subject, JJ Lin or Lin Zixiang.
According to Article 20 of the Consumer Rights Protection Law, operators shall provide consumers with information on the quality, performance, usage, validity period, etc. of goods or services that are true and comprehensive, and shall not make false or misleading publicity. . The fact that the
platform denies "bounced tickets" does not mean that it can take away its own responsibilities. Isn't such a ticket-grabbing page with an unknown subject a new tactic of "selling sheep over dogs' heads"? This approach is suspected of inducing consumption and false propaganda. It fails to fulfill its obligation to inform and shows no respect for consumers' rights to know and make independent choices.
(Source: JJ Lin International Fans Association official Weibo) The problems with the
platform don’t stop there. A "rejection of refund" blocks the consumer's escape route, and is even suspected of being an "overlord clause". Many netizens said that they encountered a similar situation last year and suffered a dumb loss. It can be seen that the platform’s use of this routine is not accidental.
bought concert tickets but was "adjusted". As a consumer, you should bravely stand up to defend your rights and cannot swallow your anger and let the platform play tricks. Market supervision and other relevant departments should also remain sensitive to e-commerce routines in the Internet era, pay attention to the supervision of platforms, and cannot allow platform stores to bully customers and squeeze consumers.
