Jimu News commentator Qu Jing
finally managed to grab a ticket, but after paying, he found that "JJ Lin" had become "Lin Zixiang". Returns and exchanges are still not supported? Recently, many people have encountered this situation when trying to grab concert tickets. On January 16, Damai platform staff stated that after receiving the problems reported by netizens, they verified through the backend that it was not a system "bounce". On the afternoon of the 17th, Damai Platform finally agreed to provide a full refund service for those who did not attend the show without verification. (According to China Youth Daily on January 18)
Screenshots of relevant news breaking news (Source: Internet)
This ticket purchase incident occurred the day before Lam Zixiang’s concert. In other words, according to the platform’s general refund rules, it has already passed During the refund period, if the audience is unwilling to watch George Lam's concert instead, they will have to bear the loss themselves. Although both concerts were held in Chengdu, and both were talented singers with excellent singing skills and outstanding works, the audience groups of different stars often do not overlap. If it is really because of an error in the platform’s jump mechanism, the audience If you buy the wrong ticket, for the audience who has been waiting for it for a long time and waits to grab the ticket, you will really lose money and be in a bad mood. The reason why the
platform initially refused to refund the tickets was that it was verified by the backend that it was not a "bounced ticket" by the system. Many netizens also questioned whether this situation was very rare. Could it be that netizens made a mistake and someone took a screenshot of the homepage of the ticket purchase platform that day? , there is a ticket purchase entrance with Lin JJ's avatar. Click to go directly to the ticket purchase page. However, in the upper right corner of the window, there is a line of small characters that reads "Lin Zixiang Chengdu". It is difficult to notice without looking carefully. The possibility of delay is not No.
However, based on actual operating experience, clicking on the small print will only jump to the list of popular performances in recent ticket sales, and will not jump directly to the corresponding ticket purchase page. You must click again to enter the specific performance page to grab tickets. Since the performance list has posters and distinctive name labels for each performance, there is little chance that consumers will miss the order.
Screenshot of the homepage of the ticket purchase platform (Source: Internet)
There are many netizens who have shared their experiences of being "adjusted" when buying tickets on social platforms. Not only did this happen during the ticket rush period on January 12, but also 1 Netizens who "picked up" the remaining tickets on March 13 also found the same problem when purchasing, which is even more difficult to explain by coincidence or mistake.
In order to protect the legitimate rights of ticket buyers to refund tickets, the Ministry of Culture and Tourism and the Ministry of Public Security jointly issued the "Notice on Further Strengthening the Standardized Management of Large-scale Commercial Performance Activities and Promoting the Healthy and Orderly Development of the Performance Market", which clearly states: "Performances are held Units should establish a refund mechanism for large-scale performance events and set reasonable tiered refund fees." However, the implementation of this guiding regulation is still difficult. Many platforms have set up thresholds and complicated processes. It can be said that buying It's great to get up for a while, but it's even harder to quit.
The difficulty of refunding tickets for performances has been a hot spot for consumer protection complaints in various places this year. Many concerts have long pre-sale times and it is difficult to obtain tickets. When ticket buyers are unable to attend for some reason, even if it is due to force majeure, performance platforms often use "speciality and timeliness" On the grounds of "sexuality", they either refused to refund the tickets, or strictly limited the refund time and deducted high handling fees, which made people "heartbroken". Therefore, once there is a situation where ticket buyers are asked to pay the bill due to the suspected fault of the platform, it will inevitably receive a lot of attention and cause a lot of controversy. After all, both people and systems can make mistakes. Now that online shopping can be done "without a reason for seven days," can the platform also have corresponding "cooling off" and "error correction" mechanisms?
Fans are also consumers, and they also need reasonable rights and interests protection. We cannot deprive consumers of their legitimate rights and interests just because the concert market is hot and popular performances are hard to get tickets for. In order to better implement relevant regulations, the competent authorities can clearly stipulate the time period for performance refunds, as well as the specific proportion of refunds, the upper limit of handling fees, etc., thereby urging the platform to improve the after-sales service mechanism and protect the legitimate rights of ticket buyers to refund. At the same time, Also avoid falling into this Rashomon dilemma of "is it a delayed ticket or is it delayed?"
(Source: Jimu News)
