Is it okay to hold multiple concerts in one city in a row? Loyal fans want to watch several concerts in a row?
From December 29, 2023 to January 7, 2024, singer Eason Chan will hold ten consecutive concerts in Guangzhou to celebrate the New Year with fans. Many fans bought tickets on the ticketing platform in advance in order to see their idol in person.
However, recently, some fans reported that they bought tickets for concerts on different dates, and one day's tickets were forcibly refunded.
Fans encountered "forced refunds"
Public information shows that the Guangzhou stop of Eason Chan's "Fear and Dreams" World Tour Concert will be held on December 29, 30, and 31, 2023 and January 5, 6, and 7, 2024. , a total of 6 performances, organized by Arts Production (Guangzhou) Culture Co., Ltd.
The picture shows a promotional poster for Eason Chan's concert. There are 6 performances in Guangzhou.
On December 25, many fans posted on Weibo, saying that they received a refund text message from the ticketing platform before the performance. The content showed that the reason for the refund was "involving the same "Audiences repeatedly purchased tickets for the same event on multiple ticket purchasing platforms" and "according to the ticket purchase rules, refunds must be processed for this repeated ticket purchase order", so the order was automatically invalidated. Many of the fans said that the two (or more) tickets they purchased were for the six-day Guangzhou concert on different dates, and "there was no case of purchasing tickets for the same day at the same time."
html On the 26th, many new fans posted messages stating that they had received refund text messages. Fans who purchased tickets for multiple concerts have been forced by the platform to refund tickets for later dates.
According to Guangdong TV’s Minsheng Channel “DV Live”, fan Miss Xu said, “I bought tickets for Eason Chan’s concert in Guangzhou on December 31, the New Year’s Eve, on the Damai app, and two tickets dated January 7 were missed on the cat’s eye. Yes, I think there is no problem." Unexpectedly,
received a refund message just a few days before the concert, saying that she had purchased tickets for the same event on multiple platforms and needed to process a refund. The situation of
is not an isolated case. Mr. Wu told reporters that he joined an Eason Chan rights protection group in Guangzhou. There were 99 people in the group, all of whom had their tickets refunded because they bought tickets for different dates. Among them, most of the fans came from other cities and came early. Just booked the flight tickets and hotel.
According to the Beijing Youth Daily, the ticketing situation for the above-mentioned concerts is quite confusing and complicated. Some consumers encountered a situation where they bought tickets for two concerts on different dates and were forced to refund one of the tickets. Some consumers only bought tickets for one day but also received a text message saying they were forced to refund the tickets. What is strange is that some consumers bought tickets for two concerts on different dates, but received both tickets. There are no rules when it comes to the dates of refunded tickets and ticket slots. Some tickets are refunded one day earlier, and some are refunded one day later. From the most expensive grandstand tickets to the cheapest general area tickets, there are refunds.
How to define "same show"
In the fan circle, it is not uncommon for singers to check in for each concert. This sudden refund before the performance caused some trouble to many fans. In the ticketing instructions published by
on the ticket purchasing platform, it is stated: "Do not use the same performer's ID information to purchase tickets for the same event on multiple official ticket purchasing platforms. If the same performer's ID information is used on multiple official ticket purchasing platforms, If you purchase tickets for the same event through an official ticket purchasing platform, if duplicate orders are invalid, forced refunds, refund fees are charged, expired tickets are non-refundable, and you are unable to enter, the ticket purchaser and the audience will be responsible for the losses."
This is easy to understand, that is, one certificate can only buy one ticket per performance.
The current key point of controversy is that if tickets for Eason Chan's concerts purchased on different platforms on different dates are considered the same concert?
According to the Beijing Youth Daily, after the performance tickets were issued on November 15, fan Ms. Liang purchased the tickets for December 31 at Maoyan, which showed that the ticket purchase was successful. In order to watch more performances, Ms. Liang also asked a friend to help The performance on December 30 was purchased on other platforms, and now that the performance is about to start, the tickets for the performance on the 30th have been successfully issued. However, Maoyan customer service contacted Ms. Liang on the 23rd and informed her that "the same ID card information was used to purchase the same performance." Tickets cannot be issued normally."
Ms. Liang contacted Maoyan's customer service. The initial explanation given by the customer service was also confusing. The customer service said: "We already have tickets for one of the six Eason Chan concerts. If If you buy another show, you won't be able to watch the show again."
According to Jiemian News, in response to the dispute over the definition of "same show" in the forced refund incident, the customer service staff of both Damai and Maoyan ticketing platforms have It said that "the specific regulations for different performances are different." Among them, Damai platform customer service stated that the upcoming Guangzhou and Xiamen stations of Eason Chan’s tour concert limit the “same performance” to “the performance in the same city”, that is, the six-day performances in Guangzhou are “the same venue”. Second-rate".
Maoyan platform customer service stated that the Xiamen stop of Eason Chan’s concert tour has not yet restricted the “same show” to include “each performance in the same city on different dates.” However, no relevant explanation on the specific meaning of "same event" was found in the details of the ticket purchase pages of the two platforms. A lawyer at
said that there were two different explanations for the same event in this incident. According to the law, the explanation that is unfavorable to the merchant should be presumed. Concert tickets purchased by consumers for different days should be understood as tickets for different events.
Source | Daily Economic News Interface News Beijing Youth Daily Guangdong Minsheng DV Live
Copyright belongs to the original author Pay tribute to the original
Editor | Duan Xujun Editor in charge | Pan Congjun
