Recently, some Eason Chan fans have posted messages on social media platforms such as Weibo and Xiaohongshu, claiming that the tickets they purchased for Eason Chan's "Fear and Dreams" World Tour Guangzhou show were "forced to be refunded" by the platform. According to public information, the Guangzhou stop of Eason Chan's "Fear and Dreams" World Tour Concert will be held on December 29, 30, and 31, 2023 and January 5, 6, and 7, 2024, with a total of 6 performances. Fang Wei Yi Neng Production (Guangzhou) Culture Co., Ltd.
On December 25, many fans posted on Weibo, stating that they received a refund message from the ticketing platform before the performance. The content showed that the reason for the refund was "involving the same performer repeatedly purchasing tickets for the same show on multiple ticketing platforms." ", "According to the ticket purchase rules, this repeated purchase order must be refunded", so the order is automatically invalidated. Many of the fans said that the two (or more) tickets they purchased were for the six-day Guangzhou concert on different dates, and "there was no case of purchasing tickets for the same day at the same time." On the 26th, many new fans posted messages stating that they had received refund text messages. Fans who had purchased tickets for multiple concerts have been forced to refund tickets for later dates by the platform.
In fact, in the fan circle, it is not uncommon for singers to check in for every concert. This sudden refund before the performance has caused some trouble to many fans. Xiaomi (pseudonym), an Eason Chan fan who suffered a refund, said that he grabbed tickets for the 30th and 31st at Guangzhou Station on November 15, but the tickets for the 30th were lost during SF Express delivery. He reported this to the platform and the organizer Later, I was told that “one ticket and one certificate are required to enter, and neither one is missing.” Even if the ticket was lost, “you cannot enter through the manual channel with your ID card and order information,” and the organizer “did not give any reply.” "I don't understand why under the premise of real-name ticket purchase, I can't apply for a manual channel when encountering unexpected situations. I would rather leave a seat vacant than let me enter." Xiaomi told Jiemian News.
When the result of the lost ticket on the 30th had not yet been received, what Xiaomi was waiting for was the "31st session" refund text message from the platform on the evening of the 25th. She said, "The platform also informed me at noon on the 25th that tickets were being issued one after another." However, "on the evening of the 25th, the order status was suddenly updated to "under review for refund." At the same time, she received a refund text message, and on the 27th, she received a "31st session." of refund. Since "we have not received any form of consultation and communication from the platform before," Xiaomi contacted the platform and the organizer many times to provide feedback on this situation, but the only reply received from the platform's customer service was "received instructions from the superiors of the business department, and the current policy is one ID card." You can only purchase one ticket", which does not explain why "one" can refer to performances on different dates. Due to the fruitless negotiations, she wrote in her post that "the air tickets and hotels she had booked early had to be canceled due to such delayed and sudden bad news", and she was forced to "suffer both financial and mental damage".
Source: Screenshot of Damai platform refund information on December 25 provided by fan Xiaomi
Another fan Daju (pseudonym) also questioned the platform and organizer’s definition of “same event” when posting. He said, “ It is unreasonable to classify six performances on different dates in one city as the same performance." The ticket purchasing platform "never stated that one person can only attend one performance." Le Tong (pseudonym), who is currently Eason Chan’s super talker, shared with Jiemian News that during the second ticket opening for the Guangzhou concert on November 30, she helped a friend grab tickets. At that time, she noticed that if she had already purchased the tickets on December 31 For tickets on January 5, it will be displayed that "the number of spectators has reached the upper limit" when purchasing tickets for January 5, but "this is never explained in the ticket purchase instructions." At present, the official ticketing instructions have not clearly defined or answered the definition of "same event" in this refund policy. Letong also said that "normally it should be the same as other strong real-name stations such as Shanghai and Chengdu. We also I didn’t see any special instructions.”
In response to the dispute over the definition of "same show" in this forced refund incident, Jiemian News consulted the two ticketing platforms Damai and Maoyan as consumers. The customer service staff of both parties stated that "the specific regulations for different performances are different."Among them, Damai platform customer service stated that the upcoming Guangzhou and Xiamen stations of Eason Chan’s tour concert limit the “same performance” to “the performance in the same city”, that is, the six-day performances in Guangzhou are “the same venue”. Second-rate". Maoyan platform customer service stated that the Xiamen stop of Eason Chan's concert tour has not yet limited the "same show" to include "each performance in the same city on different dates." However, no relevant explanation on the specific meaning of "same event" was found in the details of the ticket purchase pages of the two platforms.
Picture source: Eason Chan Tour Concert Guangzhou Station Ticketing Instructions
In addition, Eason Chan's "Fear and Dreams" World Tour Guangzhou Station was also boycotted by fans in terms of ticket delivery. Many fans said that the show was about to start and the flight date was approaching but their paper tickets had not yet been shipped. They asked the platform if there were other ticket collection options, but the response they received was "no". Some fans also pointed out that "the management of the Guangzhou station is too chaotic" and "the organizer does not act". "The final situation is probably that the rights and interests of consumers are not protected, but scalpers frequently profit from it." As a fan who also had his tickets refunded asked: "The performance is approaching, where will the refunded tickets go, and to whom will the tickets that originally belonged to the fans go?"
