The First Taxation Branch of Lixian Taxation Bureau has 14 cadres and workers with an average age of 31 years old. Over the years, in line with the work goal of building the tax service department into a "national first-class, provincial benchmark", the branch has continuously improved its service concept, strived to optimize business processes, and won praise from the whole society and taxpayers. It has won two provincial and municipal awards. " Youth Civilization Number " and "Excellent Tax Service Office" and other honorary titles; many cadres and workers have won provincial and municipal "tax service stars" and the county's "March 8 Red Banner Bearers" and "Excellent Communist Youth League Member" and other honors title. In 2017, he was awarded the title of "2015-2016 National Youth Civilization" by the Central Committee of the Communist Youth League, and in 2020, he was awarded the honorary title of "2019 Annual Red Flag Collective of the Province in 2019" by the Gansu Provincial Department of Human Resources and Social Security and the Provincial Women's Federation. Recently, it has won the honor of "One-Star National Youth Civilization".
Focus on post training The work has achieved remarkable results
The branch is responsible for various tax-related payment work for taxpayers within the county. More than 100 transactions are processed every day, the average processing time for each transaction is no more than 3 minutes, and the taxpayer satisfaction rate is 100%.
In accordance with the requirements of the superiors of "comprehensive policies, sophisticated business, strong ability, and strict self-discipline", the branch interprets the infinite loyalty of tax cadres to the party and the country with practical actions of "strict law enforcement and civilized service". Efforts shall be made to create a strong atmosphere in which learning is beneficial, learned and useful, and every effort is made to encourage young cadres and workers to actively participate in academic education, "three divisions" qualifications, and computer grade examinations. Every month, the Longnan Municipal Taxation Bureau conducts a performance assessment on the taxation of the county and district taxation bureaus in 11 aspects through the comprehensive management system of the taxation service hall. . The county bureau's performance appraisal results have been ranked first for many years. Li Li, the business model of the
branch, said: "The tax service hall is a bridge connecting the masses and the unit, and it is the basis for serving taxpayers and payers. Our words and deeds represent the image of the unit. Continuously improve the level of business, but also serve taxpayers patiently and sincerely. Facing taxpayers’ sometimes incomprehension, they must explain with a smile and win their understanding and support. Always firmly believe that the index of hard work can be exchanged for the index of satisfaction, and the harmony between taxation and enterprise The 'collection bridge' will only get stronger and stronger."
pays attention to environmental optimization and enhances the taxation experience. Optimize service methods and means, expand service channels and channels, follow the principle of "convenience, practicality, speed and efficiency", transform, optimize and upgrade the tax service hall, and realize the four "identification, standard, process and content" of the tax service hall. Unite. The
branch actively carries out activities such as the selection of "tax service stars" and "post business experts", and often selects advanced models such as "Communist Party Member Demonstration Post", "Post Expert Demonstration Post" and "Lei Feng Post", and cares and pays attention to the study, work, Life, enhance the transparency of taxation work, make taxation work full of "sunshine", and fully realize the transformation of civilized service from "surface" to "inner".
Branch cadres guide taxpayers to scan the code for registration Han Cailian, she needed to change the information of the corporate tax officer. When Huang Xuwen, who was cleaning, saw this, she immediately put down the mop in her hand, opened the rolling gate, and patiently finished her business for Han Cailian before leaving get off work. Han Cailian said excitedly, "Thank you so much, you solved my big problem, otherwise I'll have to put it off until tomorrow!" For Huang Xuwen and his colleagues, delayed service is commonplace. They never say "come back in the afternoon" or "come back tomorrow", only the work style of "doing special matters and urgent matters urgently" really makes taxpayers feel the real convenience of taxation.
focuses on emergency response and builds a strong anti-epidemic defense line
Since the outbreak of the new crown pneumonia, the branch, as the front-line window for tax handling, strongly encourages taxpayers to choose electronic tax bureaus, mobile APPs, self-service tax terminals, and mailed invoices during the epidemic To handle tax and fee business through "non-contact" channels, taxpayers are required to wear masks, measure body temperature, and build a taxation safety net. While providing high-quality and efficient taxation servicesAlways protect the safety and health of taxpayers and payers.
"Because of the epidemic, I couldn't go to the tax office to handle the business, so I called the tax service office of the Li County Taxation Bureau. The tax officer not only guided me to complete the prepayment declaration, but also helped me complete the deduction online. It really helped me a lot!" He Wei, a tax officer of China Railway 21st Bureau Group Co., Ltd., completed the prepayment declaration and collection of enterprise income tax for providing construction services in different places by calling for a consultation. After the business was completed, he sincerely praised the service of the Li County Taxation Bureau, and said that the persistence of the tax personnel made taxpayers feel very at ease.
"Xiongguan Mandao is really like iron, but now we are stepping forward from scratch." The First Taxation Branch of Lixian Taxation Bureau will strictly demand itself with higher standards, not arrogant or impetuous, make persistent efforts, continue to carry forward and practice the "Chinese taxation spirit", and wholeheartedly Invest in taxation work, provide taxpayers with more efficient, high-quality, civilized and convenient services, and make new and greater contributions to the sustainable and healthy development of the county economy! (Zhang Yu)
