On October 13, 2020, 51Callcenter reported: 2020 (Thirteenth) "Golden Tone Award" China's Best Customer Contact Center and Excellent Customer Experience Evaluation Committee 4PS International Standard Expert Group entered Xiaomi for evaluation work, 4PS International Standards/CNCBA Chairman, National Call Center Industry Self-Discipline and Supervision Committee Director Jiang Jianjun, 51Callcenter Executive President Tang Aiqin, 4PS International Standards Organization Senior Advisor Niu Baotian, etc. have a detailed understanding of Xiaomi's customer service system and overall operations, and talked with Operation Support Director Ren Hao and service system Training Director Liu Yahui, Channel Service Operation Director Liu Lei, Comprehensive Service Operation Director Lin Shenshen, Official Website Service Operation Director Li Hui, etc. had in-depth exchanges and made wonderful comments.
2020 Golden Tone Award Best Customer Contact Center Jury Entry Millet Customer Service Center 1
Xiaomi Company was formally established in April 2010. It is an Internet company with mobile phones, smart hardware and IoT platforms as its core. After only 7 years of business, Xiaomi's annual revenue has exceeded 100 billion yuan. As of 2018, Xiaomi's business covers more than 80 countries and regions around the world.
2020 Golden Tone Award Best Customer Contact Center The jury enters the Xiaomi Customer Service Center 2
Xiaomi’s famous triathlon: "Hardware + Internet + New Retail" is well known in the industry. Xiaomi's mission is to always insist on making good products that are "touching people's hearts and fair prices" so that everyone in the world can enjoy the beautiful life brought about by technology.
2020 Golden Tone Award Best Customer Contact Center Jury Entry Xiaomi Customer Service Center 3
Currently, Xiaomi is the fourth largest smartphone manufacturer in the world, and has entered the top five in the mobile phone market in more than 30 countries and regions, especially in India , Maintaining the No. 1 mobile phone shipments for 5 consecutive quarters. Through the unique "ecological chain model", Xiaomi has invested and driven more like-minded entrepreneurs, and built an IoT platform that connects more than 130 million smart devices.
2020 Golden Tone Award, the best customer contact center, the jury entered the Xiaomi Customer Service Center 4
On July 9, 2018, Xiaomi was successfully listed on the Hong Kong Main Board, becoming the first listed company with the same shares and different rights on the Hong Kong Stock Exchange, creating the largest scale in Hong Kong history Technology stock IPO, and the third largest technology stock IPO in the world at that time.
Xiaomi Customer Service Center is a multi-product, multi-channel, multi-language comprehensive customer service center that integrates mobile phone hardware, software applications and e-commerce information support.
Currently, Xiaomi Customer Service Center has nearly 3000 employees and provides 7*24 hours of service. Xiaomi advocates full-service customer service, adhering to the service concept of "making friends with users", and delivering the power of technology to more users and giving users the warmth of love. Through understanding, the business design of Xiaomi’s overall service system, from the user’s point of view, takes the contact points of customer service, logistics, after-sales and other service lines as the baseline, combs the service system as a whole, continuously improves it, and continues to explore its current self and Changes in the service experience of friends.
2020 Golden Tone Award Best Customer Contact Center The jury enters the millet customer service center 5
Xiaomi customer service center provides services to users through various channels such as hotline, Wangwang, Dingdong, Weibo, WeChat, online, email, and finally realizes NSS and online Multi-faceted user feedback on satisfaction, telephone return visits.
Xiaomi customer service has established a new media user relationship management system, fully interacting with Mi Fans, and fully opening participating nodes. Use various methods to give back to fans and design more interactive methods. Through content sharing and fan promotion, Xiaomi brand reputation has been continuously spread.
