"I bought a ticket for Hamasaki Ayumi's Shanghai concert, but there was a typhoon on the eve of the performance, and I couldn't drive there by myself. Now that the performance has been cancelled, the platform will not refund the ticket. Is it possible to go to the concert even if I go under the knife?" Do you want to see it? ”
Recently, Mr. Chen from Changsha complained to Xiaoxiang Morning News reporter that the ticket he bought for Ayumi Hamasaki’s Shanghai concert on November 1st for 2,580 yuan encountered difficulty in getting a refund, and he still does not know the specific reason.
On November 13, a reporter called Damai platform customer service. After repeated inquiries, the other party repeatedly stated that "refund is not supported" without clearly explaining the reason. Ms. Xiong, a person in charge of the Hunan region of Damai Platform, said that some users who applied for refunds had been refunded due to weather on the day of the concert, but she was not sure about Mr. Chen’s specific situation. She suggested that Mr. Chen contact the platform’s customer service and project staff. Mr. Chen is currently reporting the situation back to the Beijing Municipal Supervision Department.
On the day of the concert, it was impossible to drive to the concert due to a typhoon. The ticket that the young man bought for 2,580 yuan cannot be refunded.
On October 25, Mr. Chen from Changsha spent 2,580 yuan on the Damai app to buy a ticket for November 1st Hamasaki Tickets for the Shanghai concert. "I originally planned to drive from Wenzhou to Shanghai to watch the concert with a few friends on the day of the performance on November 1st."
Unexpectedly, Typhoon "Connie" hit on the eve of the performance. The message from the Wenzhou Flood Control and Drought Relief Headquarters received by Mr. Chen on his mobile phone showed that Typhoon "Connie" will seriously affect our province, and there will be heavy rainstorms in the local area. Please reduce going out and stay away from risk areas such as seas, rivers, and low-lying lands. Areas prone to landslides and mudslides.
"The heavy rain that day was really serious, and there was no way to drive unless you risked your life to come to this concert." Therefore, Mr. Chen contacted Damai platform customer service at 11 a.m. on the day of the performance and expressed his wish to transfer the tickets. After the rejection, a refund request was made.
reporters noticed that the "Service Description" column on the Damai app platform shows that the performance supports refunds and a handling fee is required, and refunds will not be supported after 12 o'clock on October 30. There is no support for "typhoon bad weather", etc. Whether tickets can be refunded if unable to attend the show due to force majeure will be explained accordingly. Therefore, Mr. Chen feels that the platform should refund the tickets.
"Customer service asked me to provide information including materials released by the local meteorological department and my location. I sent them all, but my refund request was still rejected."
platform customer service "person" responded "Not supported Refunds are subject to the specialist's reply." It has been reported to the city supervision department
On November 13, the reporter called the customer service of the Damai app platform to try to find out why the concert tickets purchased by Mr. Chen could not be refunded.
"We will also help you provide feedback to the relevant parties. The reply they gave us is that they do not support refunds." Faced with reporters' repeated inquiries "Why can't refunds be made?" the customer service staff repeatedly asked the question. He did Tai Chi and did not respond directly to the question. He only said many times that "it depends on the reply of the commissioner", but there was no way to contact the commissioner.
"It's the same reply every time. I still don't know why my ticket can't be refunded." Mr. Chen said.
On the same day, the reporter also contacted Ms. Xiong, a person in charge of the Hunan region of Damai Platform. The other party said that the typhoon situation during this performance has been dealt with, but it is time-sensitive. Because I don’t know much about Mr. Chen’s specific situation, I suggest that the other party contact the platform customer service and project staff to explain the situation.
Mr. Chen believes that extreme weather such as typhoons are force majeure factors, so the platform should refund the tickets. "As far as I know, Ayumi Hamasaki himself also posted a message. The weather conditions that day were very bad. And other platforms also refunded some users who were in the same situation as me. This is what makes me most angry."
At present, Mr. Chen has lodged a complaint with the Beijing Municipal Supervision Department.
Lawyer: The platform’s move is an overlord clause, and consumers can protect their rights in the following ways
Liu Ming, executive director of Hunan Ruibang Law Firm, said that the platform’s move is an overlord clause, as Article 563 of the Civil Code stipulates: The parties may terminate the contract under any of the following circumstances: (1) The purpose of the contract cannot be achieved due to force majeure. According to the above regulations, if you encounter a typhoon and receive an early warning from the meteorological and other departments, this situation is considered a force majeure situation and the contract can be terminated. If Damai App excludes force majeure to terminate the contract through contract terms, it is an overlord clause.
Consumers can request a refund if they can provide evidence of relevant warnings such as travel bans from government departments. Consumers can report to the 12315 consumer hotline. If the solution still cannot be resolved, they can file a lawsuit with a court with jurisdiction.
Xiaoxiang Morning News reporter Man Yankun
Reporting and rights protection channels: Download the "Morning Video" client from the application market and search "Help" is one-click direct access; or add customer service information on WeChat: xxcbcsp; or call the hotline 0731-85571188. If you need content cooperation, please call the government and enterprise service desk at 19176699651.
"I bought tickets for Hamasaki Ayumi's Shanghai concert, but there was a typhoon on the eve of the performance, and I couldn't drive there by myself. Now the show has been cancelled, and the platform will not refund the tickets. It's difficult. Do you want to go to the concert even if you go under the knife?”
Recently, Mr. Chen from Changsha complained to a reporter from Xiaoxiang Morning News that the ticket he bought for 2,580 yuan for Hamasaki Ayumi’s Shanghai concert on November 1 encountered difficulty in getting a refund. , and the specific reason is still unknown.
On November 13, a reporter called Damai platform customer service. After repeated inquiries, the other party repeatedly stated that "refund is not supported" without clearly explaining the reason. Ms. Xiong, a person in charge of the Hunan region of Damai Platform, said that some users who applied for refunds had been refunded due to weather on the day of the concert, but she was not sure about Mr. Chen’s specific situation. She suggested that Mr. Chen contact the platform’s customer service and project staff. Mr. Chen is currently reporting the situation back to the Beijing Municipal Supervision Department.
On the day of the concert, it was impossible to drive to the concert due to a typhoon. The ticket that the young man bought for 2,580 yuan cannot be refunded.
On October 25, Mr. Chen from Changsha spent 2,580 yuan on the Damai app to buy a ticket for November 1st Hamasaki Tickets for the Shanghai concert. "I originally planned to drive from Wenzhou to Shanghai to watch the concert with a few friends on the day of the performance on November 1st."
Unexpectedly, Typhoon "Connie" hit on the eve of the performance. The message from the Wenzhou Flood Control and Drought Relief Headquarters received by Mr. Chen on his mobile phone showed that Typhoon "Connie" will seriously affect our province, and there will be heavy rainstorms in the local area. Please reduce going out and stay away from risk areas such as seas, rivers, and low-lying lands. Areas prone to landslides and mudslides.
"The heavy rain that day was really serious, and there was no way to drive unless you risked your life to come to this concert." Therefore, Mr. Chen contacted Damai platform customer service at 11 a.m. on the day of the performance and expressed his wish to transfer the tickets. After the rejection, a refund request was made.
reporters noticed that the "Service Description" column on the Damai app platform shows that the performance supports refunds and a handling fee is required, and refunds will not be supported after 12 o'clock on October 30. There is no support for "typhoon bad weather", etc. Whether tickets can be refunded if unable to attend the show due to force majeure will be explained accordingly. Therefore, Mr. Chen feels that the platform should refund the tickets.
"Customer service asked me to provide information including materials released by the local meteorological department and my location. I sent them all, but my request for a refund was still rejected."
platform customer service "people" responded that "refunds are not supported, and the specialist's reply shall prevail." It has been reported to the municipal supervision department
On November 13, the reporter called the Damai app platform customer service and tried to find out that the concert tickets purchased by Mr. Chen could not be refunded. reason.
"We will also help you provide feedback to the relevant parties. The reply they gave us is that they do not support refunds." Faced with reporters' repeated inquiries "Why can't refunds be made?" the customer service staff repeatedly asked the question. He did Tai Chi and did not respond directly to the question. He only said many times that "it depends on the reply of the commissioner", but there was no way to contact the commissioner.
"It's the same reply every time. I still don't know why my ticket can't be refunded." Mr. Chen said.
On the same day, the reporter also contacted Ms. Xiong, a person in charge of the Hunan region of Damai Platform. The other party said that the typhoon situation during this performance has been dealt with, but it is time-sensitive. Because I don’t know much about Mr. Chen’s specific situation, I suggest that the other party contact the platform customer service and project staff to explain the situation.
Mr. Chen believes that extreme weather such as typhoons are force majeure factors, so the platform should refund the tickets. "As far as I know, Ayumi Hamasaki himself also posted a message. The weather conditions that day were very bad. And other platforms also refunded some users who were in the same situation as me. This is what makes me most angry."
At present, Mr. Chen has lodged a complaint with the Beijing Municipal Supervision Department.
Lawyer: The platform’s move is an overlord clause, and consumers can protect their rights in the following ways
Liu Ming, executive director of Hunan Ruibang Law Firm, said that the platform’s move is an overlord clause, as Article 563 of the Civil Code stipulates: The parties may terminate the contract under any of the following circumstances: (1) The purpose of the contract cannot be achieved due to force majeure. According to the above regulations, if you encounter a typhoon and receive an early warning from the meteorological and other departments, this situation is considered a force majeure situation and the contract can be terminated. If Damai App excludes force majeure to terminate the contract through contract terms, it is an overlord clause.
Consumers can request a refund if they can provide evidence of relevant warnings such as travel bans from government departments. Consumers can report to the 12315 consumer hotline. If the solution still cannot be resolved, they can file a lawsuit with a court with jurisdiction.
Xiaoxiang Morning News reporter Man Yankun
Reporting and rights protection channels: Download the "Morning Video" client from the application market and search "Help" is one-click direct access; or add customer service information on WeChat: xxcbcsp; or call the hotline 0731-85571188. If you need content cooperation, please call the government and enterprise service desk at 19176699651.
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