[Source: Qianjiang Evening News]
"There is surveillance inside, and delivery boy Chen Baliang is not allowed to take food."
This is a notice posted at the takeout area of the Sanhua International Building store of Hangzhou Juying Noodle Shop. It caused a lot of discussion among netizens.
Notice in Juying Noodle House. Xie Chunhui/photo
"I just went to eat a bowl of noodles, but why did I encounter a 'business war' between noodle shops?"
"Who is Chen Baliang? This delivery boy is so unlucky, why is it still being made public? Banning takeout?”
Discussions about this notice have been hot almost from the beginning of this year to now on social platforms.
So, what is the truth?
On July 29, a Chao News reporter found this Juying Noodle Shop.
"There is no business war, and it is not aimed at delivery people. It is purely a warm reminder." Store manager Yan of Juying Noodle Shop Sanhua International Building smiled.
He said that this was a mistake, but there was indeed some helplessness behind the posting of the notice.
First of all, the "Chen Baliang" mentioned in the notice is not a person, but also a famous noodle shop brand in Hangzhou.
The locations of two noodle shops. Xie Chunhui/photo
In Sanhua International Building, Chen Badian Noodle Shop and Juying Noodle Shop are neighbors separated by a wall, and their signboards are about the same size.
Manager Yan said that Juying Noodle Shop opened in 2022, slightly later than Chen Baliang.
“Last year we discovered that during the peak business period in the store, some of the takeaways we placed at the takeout pick-up area would always disappear, and some would be sent back by the takeaway guys after an hour or two. Store manager Yan said that this happened almost every day from the middle to the end of last year, with up to seven or eight takeaways being "lost" in one day.
Later, after communicating with the delivery boy and the delivery platform, I finally figured out the reason.
"When the delivery staff picks up the food, they will occasionally pick the wrong one between us and Chen Baliang." The two stores are too close together and they only sell noodles. In addition, the food pickup numbers on the takeout platform are almost the same, which leads to The takeaway boy often takes the wrong food when picking up food during peak hours.
Pick up takeout from the restaurant. Xie Chunhui/photo
It is more intuitive to give an example.
Today Xiao A ordered a bowl of Chen Ba Liang noodles through the takeout platform, and the order number when the system issued the order was 099. At about the same time, Juying next door also had an order, and the serial number was also No. 099.
At this time, the takeaway boy B accidentally walked into Juying when he was picking up the food. He saw the takeout number 099 at the takeout place, so he took it away. Another delivery boy, Xiao C, came to Juying and picked up takeaway No. 099, but found that it had already been taken away.
It is easy for the delivery staff to get the wrong meal number. Xie Chunhui/photo
"This will cause us to repeat meals and cause waste, and will also bring a bad experience to consumers and other takeaways." As a last resort, Juying Noodle Shop posted this notice.
Store manager Yan said that there is no such thing as a business war. The large characters on a red background are very eye-catching. The delivery boys will also take a look when they come in to pick up the food, so there will be fewer cases of getting the wrong food.
The delivery boy who comes to pick up the food. Xie Chunhui/photo
Later, the reporter also went to Chen Baliang next door to learn about the situation.
Manager Song in the store said that he had also heard about the notice.
"This is because different stores have different ways of doing things. We don't post notices in our store because we don't think it's necessary." Store manager Song said that the store has also encountered situations where delivery staff got the wrong order, but he didn't think it was a big deal. , it would be great to be able to handle things well and satisfy customers.
"We each do our own business. It is enough to do our business well and provide good service."
The store managers of both stores said that there is no business war between them.
Chao News reporter Xie Chunhui
Editor in charge: Yuan Ying
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