The violent storm is a big test. No matter how severe the flood situation is, it can't change Anhui Mobile's original intention to protect the "lifeline" of communications. In the face of flood conditions, China Mobile quickly carried out emergency communication support deployment, efficiently dispatched rescue forces, and made every effort to do emergency rescue, communication repair, and material deployment.
In Wuwei, the whole region was hit by a rare heavy rain. 138 mm of rain fell in Kunshan Town in 24 hours, causing serious flash floods. The Kunshan to Hemao backbone network pole road was washed away by flash floods, causing the interruption of two convergence rings, and the road was Flooded, communication emergency repairs became more difficult. Faced with difficulties, Wuwei City Branch quickly organized company experts, key personnel, and some party members to take the lead in rushing to the scene overnight to provide emergency rescue support. They immediately devoted themselves to flood fighting and rescue communications support work, and urgently formulated disaster relief and rescue measures to gain time and time for communications repairs. Race against time to ensure the smooth flow of the communication "lifeline". Everyone worked together to lay out optical cables, move equipment, and generate emergency power, and carried out emergency repair work in an intense and orderly manner. Through continuous efforts, as of 17:20 on July 14, all interrupted communication facilities have been restored, ensuring smooth local communications. During this rescue period, Anhui Mobile Wuwei City Branch invested a total of 26 manpower, 8 vehicles, and 3 generators, fully demonstrating the responsibility of the "national team" of a central enterprise.
In Hefei, Mr. Wang, as a flood prevention emergency worker in a government department, suddenly found that his work mobile phone number was out of service on Friday night. As the emergency contact person of the unit during the flood prevention period, any communication barriers may have an adverse impact on the flood prevention work. In desperation, Mr. Wang immediately contacted the mobile manager Cao Yunfang whom he met when the previous unit was carrying out marketing activities for help.
Manager Cao Yunfang is not only the marketing manager of Hefei Mobile Economic Development Marketing Center, but also an old party member. After learning about Mr. Wang’s plight, she fully exerted her pioneering and exemplary role as a party member and quickly communicated with the leaders of various departments. With active coordination, the matter was finally handled on a special basis, and the problem of account cancellation and downtime for more than 20 accounts in the group reported by Mr. Wang was solved in a short period of time. After the mobile phone returned to normal use, Mr. Wang immediately returned to his busy flood prevention work. Afterwards, Mr. Wang made a special trip to the mobile company's business hall to express his deep gratitude to Manager Cao. He presented a banner with the words "Think about what customers think and worry about customers' concerns" to express his respect and gratitude to Manager Cao and the mobile company for their efficient service. Manager Cao said: You "move forward against the rain" and move at "super speed" to escort you!
In order to fight the "active battle" for safety and flood prevention, Lu'an Branch sounded the rally call in advance, fully launched the emergency plan, and established a cross-professional joint prevention and control system. 24-hour on-site duty and strict monitoring will not let go of any potential risk points, building a solid digital defense line to ensure the smooth operation of the broadband network in wind and rain, and engraving the word "prevention" into actions. In the event of a sudden failure, China Mobile will immediately carry out emergency repairs and restore the damaged network as quickly as possible. At the same time, the remote guidance and processing process of home broadband failures also achieves a seamless connection between remote guidance and on-site services, improving processing efficiency. , reducing user waiting time. So far, the Lu'an Branch has completed a total of 37 trunk optical cable faults during the flood season, and the timely processing rate of broadband installation and maintenance work orders has reached an astonishing 100%, demonstrating its commitment to "customers first, service first" with practical actions.
After the current flood situation network is guaranteed and stabilized, Anhui Mobile will continue to pay attention to the communication lines and base stations affected by the flood situation, and promptly organize forces to conduct post-disaster inspections in the flood area to solve hidden dangers, ensure smooth customer communications, protect mobile communication security, and ensure normal people's livelihood. Communications, shoulder the responsibility of communications enterprises. (Cao Jun, Xiang Ling, Wei Feng)
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