Recently, Mr. Kong from Chengdu, Sichuan, reported to The Paper Quality Complaint Platform that he purchased two tickets for "Tianzi Chinese Music·Shengshi Music" on Damai.com last year. The ticket information showed that the minimum performance duration was 120 minutes, but the actual performance duration that day was only about 60 minutes. After
complained to Damai.com, Damai.com promised a full refund and two free tickets. However, Mr. Kong said that these two complimentary tickets have never been honored.
html On the morning of July 11, Chengdu High-tech China Performance Theater responded to The Paper regarding performance matters, saying that the theater truthfully informed the major ticketing platforms of the performance duration and did not falsely inform Damai.com about the duration of the performance.Damai.com stated that it would report the situation and the commissioner would follow up.
html On the evening of November 11, Mr. Kong said that the theater and Damai.com negotiated with him that afternoon, and after the three parties negotiated, they decided to "refund one and compensate three" for him.Consumer complaint:
Mr. Kong told The Paper that on July 20 last year, he purchased two tickets for "Tianzi Chinese Music·Shengshi Music" at the Chengdu High-tech China Performance Theater on Damai.com. The ticket purchase page showed that the minimum performance duration was 120 minutes. However, when he watched it live on July 28, he found that the actual duration of the performance was only about 60 minutes.
Damai.com ticket purchase information page including the performance duration provided by Mr. Kong. The interviewee provided
The Paper noted that the WeChat public account of the Chengdu High-tech China Performance Theater stated in an article on June 30 last year that the performance of "Tianzi Chinese Music·Shengshi Music" was "about 70 minutes." (Subject to the scene)".
Mr. Kong believed that Damai.com falsely marked the duration and infringed on the rights of consumers, and asked the other party to "refund one and compensate three". He said that after many negotiations, Damai.com offered a full refund and two free tickets.
He accepted this solution. So Damai.com refunded the ticket price on September 5 last year. Later, after Mr. Kong asked the customer service staff for two complimentary tickets to choose "Dream of Red Mansions", the customer service said that "Dream of Red Mansions" would not be performed at the China Performing Arts Center and could not be honored.
Mr. Kong said that on July 2 this year, he once again asked Damai.com to arrange free ticket events, but failed to do so.
Enterprise response:
On July 11, Chengdu High-tech Center Performance Theater responded to The Paper, saying that the theater truthfully informed the major ticketing platforms of the performance duration and did not falsely inform Damai.com of the duration. In September last year and July this year, the theater received feedback from Damai.com, and it was known that Mr. Kong asked Damai.com to "refund one and compensate three".
The performance duration introduction page of the official account of Chengdu China Performance Theater. Screenshot of the public account
Regarding the number of free ticket performances, the staff of the Chengdu High-tech China Performance Theater said that Damai.com has not informed Mr. Kong of his wishes, so they have not made arrangements yet.
On the same day, The Paper called Damai.com. Relevant staff said that Mr. Kong’s appeal will be registered and reported to the top, and a specialist will follow up later.
html On the evening of the 111th, Mr. Kong said that after The Paper’s intervention, both the Chengdu High-Tech Theater and Damai.com contacted him for negotiation. After the three parties negotiated, they decided to “refund one and compensate three” in accordance with Mr. Kong’s request. The compensation is expected to be paid within a week. Arrive.Source: The Paper
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