On the evening of July 12,
Douyin beauty makeup artist Luo Wangyu released a new work after 5 months.
announced the css olive oil refund plan.
also said that he had decided to "quit the network" and leave for a while.
"For all users with Luo Wangyu's account,
whether it is live broadcast or window display,
who purchased css olive essence,
I, Luo Wangyu, will refund the full amount to you."
He said that the reason why the after-sales solution has been delayed for so long,
This is because the brand has not been willing to refund until now, and the amount involved is too large.
This product alone sold for 150 million yuan here.
Now, he chooses to refund everyone personally and with partner institutions.
In addition, Luo Wangyu said that
has long found that he is no longer needed as before,
just has not been so accepting,
so now he has decided to leave for a while.
As soon as this video came out,
Luo Wangyu quickly lost followers in a short period of time.
It is reported that as of press time after the incident,
Luo Wangyu’s Douyin account had lost more than 1.35 million followers.
Netizens commented
Netizens tried to persuade them to stay: Don’t leave!
baebae—: 150 million is too much to bear on my own. I feel sorry for my aunt. I also bought the css and used it, so there will be no refund. This will reduce the burden on my aunt. Come back quickly, I also want to buy Xilafu.
Two pounds of stinky tofu salad: Don’t leave. Anyway, everything I bought from you is very useful.
ʚ鲁鹿鹿鹿鹿ɞ: Don’t leave, I still have to buy other things. Chop
into meat sauce: It’s not necessary, it feels a bit too serious!
Some netizens did not buy this response.
Beihai: I want to say that everyone has memories. Your problem with CSS should not resonate with us consumers. How can such a large team appear without testing? Pushing is already very problematic.
Captain of the Kasukabe Defense Team: The recommended products have loopholes time and time again. If there is a mistake, a full refund and apology will be given. After several months, I found that I can’t make any money, so I deleted all the videos and started posting apology videos. In this way, netizens can still feel that the blogger is very conscientious and start to criticize the brand. I am convinced by you netizens.
ohmygod: Just purifying the fans. To translate, not being needed = no one buys my orders anymore, and I can’t continue to make money as easily as before. Leave for a while = scare you, trust me soon, buy my products soon, let me be needed!
Some netizens said that there is no way to refund
yy. Today, I was very moved: the merchant’s customer service did not reply. When I contacted the official customer service, they also said that the after-sales time limit had expired, so I could only contact the merchant’s customer service for processing. Who can I talk to to explain this?
a period. : Customer service has read the message and cannot reply. It ignores the person. It has been ignored for a day and then it cannot be read back.
Hanalun·Jun: Has everyone retreated? I bought two orders and sent them to customer service, but no reply.
Luo Wangyu was caught in a controversy over product ingredients by other bloggers
It is understood that in February this year, beauty bloggers tested 6 products including "css olive essence" and pointed out that the test results showed that the registered products contained olive leaf extract. The two ingredients oleuropein and hydroxytyrosol were not detected in the "css olive extract". In this regard, the blogger questioned the efficacy and legality of the product.
Luo Wangyu, who had sold related products, was also involved in the "css olive essence" incident. At that time, Luo Wangyu also responded to the incident during the live broadcast and released a clarification video on the 25th (now deleted). Since the test results of the evaluation blogger had been re-inspected by CCIC (Beijing) Cosmetics Technology Co., Ltd., and the final results were consistent, Luo Wangyu said on March 2 that he not only sent a lawyer's letter to the brand "css", but also reported css to the city supervisor. Suspected of false advertising. Luo Wangyu also promised that if he wins the lawsuit, the brand will compensate consumers for their losses. If he loses the lawsuit, he will compensate himself.
It is understood that this is not the first time that Luo Wangyu has been involved in anti-counterfeiting controversy. Previously, he caused controversy due to his recommendation of Xiangyi Materia Medica Good Night Powder. He has twice released explanation videos to prove the benefits of using Good Night Powder for skin care for oily and acne-prone skin. However, this statement has not been accepted by everyone. Professor Mao Yueping, deputy chief physician of the Department of Dermatology at Sun Yat-sen Memorial Hospital of Sun Yat-sen University and a skin care blogger with 300,000 followers on Douyin, once said in a video that good night powder is actually an IQ tax.
Luo Wangyu, a well-known beauty blogger on Douyin. The number of Douyin fans has exceeded 20 million, and it has been ranked first on the "Star Map" seeding list for four consecutive weeks. The highest sales volume of a single video exceeds 13 million. His video content covers skin care and makeup teachings. Through these contents, Luo Wangyu quickly became popular in the beauty industry.
Have you purchased products from his live broadcast room?
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