On July 6, the famous singer Zhang Xinzhe will hold a concert at the Nanjing Olympic Sports Center. However, after many fans purchased tickets on Damai.com, they were not placed in the designated area they purchased.
Tickets for Zhang Xinzhe's Nanjing concert went on sale on June 18. On that day, many fans chose to buy them on Damai.com. When purchasing tickets, Damai.com provided this seat map. You can see that the 580 yuan ticket is in the blue area in the picture, and the 380 yuan ticket is in the green area.
Nanjing fan Mr. Zhou
I looked at the seat map and the 580 yuan ticket was facing the center of the stage, so I chose the 580 yuan ticket. But after the ticket was issued, I was assigned to area 111, which should be 380 yuan. seat tickets.
After the tickets were issued, many fans found themselves in the same situation, including some from other places.
Nanjing fans Mr. Zhou
I consulted the backend of Damai.com, and the customer service directly said that they had a rendering error. I think this is not just caused by an image rendering error. I suspect that the 380 tickets were sold as 580 tickets before they were sold. This is definitely unacceptable to everyone.
As the number of complaints continued to increase, fans suddenly discovered that the seat map on Damai.com had quietly changed - areas 103 and 111, which were originally in the green area and sold for 380 yuan, had become 580 yuan. blue. Subsequently, Damai.com proposed two solutions: refunding the original price or changing the location.
Nanjing fans Ms. Li
We finally grabbed the tickets, why should we refund them? Now that it’s the second time, the seats that cost 580 yuan are all gone, and if I were to change, I bought two tickets, and there’s no guarantee that I’ll be seated consecutively. These two plans are very insincere, so I can’t accept it.
Overseas fan Ms. Wang
made other arrangements in life because of attending the concert. I think these are time costs and financial costs will also be lost. Many people are angry not only because the seats have become worse, but also because Damai.com disregards the rights of consumers and makes changes without permission, infringing on our rights.
Fans said that not long ago, Damai.com had a similar situation during the sales process of singer Xue Zhiqian's concert tickets, and the final solution was to refund the price difference. So, how will Damai.com explain its different handling of the two incidents? On June 28, Zero Distance reporters called Damai.com’s customer service number several times, but failed to get in touch with the other party.
At present, fans have complained to the local market supervision and management department of Damai.com. The lawyer pointed out that after fans purchased tickets on Damai.com, the two parties actually entered into a sales contract, and Damai.com's behavior of changing the seat map was suspected of breach of contract.
Wu Guohao, lawyer at Jiangsu Subo Law Firm
Consumers can require Damai.com to bear corresponding breach of contract liabilities based on the relevant breach of contract clauses in the electronic contract signed with Damai.com. If Damai.com engages in false advertising and fraud, consumers can request Damai.com to refund one dollar and compensate three in accordance with the provisions of the Consumer Law.
Source: Nanjing Zero Distance
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