“If the entertainment industry wants to develop steadily, it must strengthen self-discipline and standardized management, clarify the rights and responsibilities of the platform, ticketing, and organizers, and continuously improve service transparency and quality. Only in this way can it win the trust of the audience.”
On the morning of June 20
Shanghai Minhang District People’s Court made a first-instance public verdict on the case of
consumers purchasing “pillar tickets” for a concert
and ordered the defendant to refund the tickets in a step-by-step ratio
based on the single ticket price of 420 yuan
650 Yuan, 910 yuan standard
Refund the plaintiff's ticket price
Related topics
"The first instance verdict on the "pillar ticket" case for Liang Jingru's concert"
was on the hot search
Purchased tickets at high prices but encountered "pillar tickets"
Consumers appealed for "a refund Compensate for three”
In April 2023
Plaintiff Ni and nine others purchased tickets for Liang Jingru’s Shanghai concert through a third-party platform
Ticket prices were 699 yuan, 999 yuan, 1,299 yuan, etc.
The organizer was a Shanghai performing arts company, the defendant
On May 20 and May 21, 2023,
After the plaintiff and others entered the venue,
found that 's line of sight was blocked to varying degrees by the stage load-bearing columns.
It seriously affected the viewing experience.
After the concert,
, the plaintiff and others did not accept the relevant mediation plan.
The court filed a lawsuit
. The plaintiff believed that
the defendant had committed fraud on consumers.
should not only return the ticket price to the plaintiff
but also pay punitive damages.
should bear the responsibility of "refund one and compensate three".
The defendant did not agree with all the plaintiff's claims.
The original stage design did not have load-bearing columns
Before the performance, the producer added audio-visual equipment to improve the performance
It was a conventional stage design
The plaintiff’s evidence could not prove that his line of sight was blocked
Even if it was blocked
the purpose of the contract could not be realized. To the extent
sold "pillar tickets" and failed to remedy them in a timely manner
consumers have the right to claim
Shanghai Minhang District People's Court held after trial that
the defendant's behavior of selling "pillar tickets" did not constitute fraud
From the objective situation,
the defendant did not in any way In the promotional materials,
made a promise to watch without obstruction.
did not intentionally inform false information.
The
service provided by the defendant during the performance of the contract was obviously defective, which constituted a breach of contract.
should bear the liability for breach of contract.
In view that the concert has ended,
the defendant cannot continue to perform or Taking remedial measures
The court based on the actual situation of the plaintiff in this case
ordered the defendant to refund the plaintiff at the standard of 420 yuan
650 yuan and 910 yuan for a single ticket
Netizens hotly discussed
Some netizens expressed
support! The court's penalty was relatively reasonable.
Some netizens believed that
should "refund one and compensate three"!
Other netizens feel that
the blocked seats should not be sold
The organizer is just trying to make money but cannot keep up with the service!
Only by strengthening self-discipline and standardized management
can we win the trust of the audience
People come to attend the concert
It is nothing more than wanting to get a better live experience
However, in exchange for the high price,
"only hear their voices but not see their people" "Pillar tickets" and "railing tickets"
inevitably make people feel disappointed and angry
This not only damages the rights of consumers
but also reflects the organizer
's negligence in venue planning and ticket sales
performances for some time The market continues to be hot
It has enriched people's social and cultural life
This is undoubtedly a good trend
However, if the entertainment industry wants to develop steadily
it must strengthen self-discipline and standardize management
Clarify the rights and responsibilities of the platform, ticketing and organizers
Continue to improve Service transparency and quality
create a good viewing environment for the audience
Only in this way can we win the trust of the audience
and achieve the sustainable prosperity of the industry
Source: CCTV Comprehensive
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