On the evening of March 24, at the Shanghai Oriental Sports Center, accompanied by melodious singing, the 12 performances of "Jacky Cheung 60+ Tour Concert - Shanghai Station" also came to a successful conclusion.
Jacky Cheung's tour in Shanghai lasted for one month, during which the "god of music" had three concerts postponed due to the COVID-19 infection. The dedicated man returned to the Oriental Sports Center stage after only ten days of rest, calling himself "Yang Guo" and apologizing to his fans.
The "emergency situation" was passed smoothly and 12 performances were successfully completed. This was inseparable from the full protection of a special team behind the scenes. They were all employees under the leadership of the Party Branch of Jiushi Sports East Sports Branch.
Jacky Cheung returned to the Oriental Sports Center stage after recovering. Except for information pictures, the pictures in this article are all provided by the Party Branch of Jiushi Sports East Sports Branch.
Emergency response: the "rescue king" after the performance was temporarily canceled.
Jacky Cheung Shanghai Concert Venue Project Leader, Jiushi Sports East Sports Tong Chen, deputy manager of the marketing department (events and activities department) of the branch, is a party member with 12 years of party experience. As a post-90s generation, she has experience in providing venue support for approximately 500 large-scale events.
"We received a temporary notice from the performance organizer on the afternoon of March 6 that the three performances originally planned to be held from March 8 to 10 would be postponed due to Mr. Jacky Cheung's health." Tong Chen recalled that as soon as the news arrived, everyone was The staff immediately took action, and emergency response procedures were quickly initiated. Emergency task sheets were issued immediately, and each department performed its duties and took action.
On March 22, Tong Chen (right), deputy manager of the Marketing Department (Events and Events Department) of Jacky Cheung’s “60+ Tour” Shanghai concert, conducted a routine infield inspection before the opening. In order to provide reasonable explanations and solutions to the public as soon as possible,
assisted the performance organizers in issuing online and offline announcements such as refunds and compensation, and also arranged emergency response points at various entrances of the Oriental Sports Center as soon as possible, "taking into account the on-site There may still be fans coming, hoping that their difficulties can be solved in time." Due to the timely online announcement, not many fans arrived at the venue affected by the postponement of the concert, and the audience was informed of the refund extension and compensation plan in a timely manner. The Oriental Sports Center has also opened a 24-hour hotline to answer audience questions around the clock.
Tong Chen said frankly that while Jacky Cheung was ill, "the biggest uncertain factor was the artist's physical condition, which was a big test for our venue." Therefore, on March 14, Tong Chen's team worked with Jacky Cheung almost every two hours. Mr. Jacky Cheung’s team contacted him once and asked him about the departure of the plane and his physical condition in real time.
On the evening of March 15, Jacky Cheung returned to the stage of the Oriental Sports Center. Tong Chen detailed all aspects of the emergency plan, down to the temperature of the air conditioner in Jacky Cheung's lounge.
Tong Chen's department compiled a large-scale event standardization manual last year, "from the launch of the organizer's project, to project approval, entry into the ticket sales event, performance day to the end, a total of 50 full-process management items." Standardization The manual allows all types of emergencies to be dealt with in a timely manner and is dynamically and iteratively updated. Currently, it has been upgraded to more than a dozen versions.
"Emergency incidents are not necessarily a bad thing for venues. It is a good opportunity to exercise the emergency management capabilities of venues. It is also conducive to the formation of a mature set of management measures to deal with emergencies, which can also be used in the industry. Form a shared experience." Tong Chen said.
Security: A ring worth 700,000 yuan was lost and found
Jacky Cheung has a large number of fans, with more than 10,000 viewers at each concert. In addition to the artist himself, the safety of the audience is also very important. Zhou Tianchi, manager of the safety management department of the Oriental Sports Center, is also a party member. “As a party member, the most important thing is to play a pioneering and exemplary role. If there are difficult things, our party members must take the initiative to do it first.”
Before each concert, Zhou Tianchi will carefully check every safety facility in the venue in advance. After the performance, he will prepare for the orderly evacuation of large crowds, and also coordinate with the public security, fire and other departments.
html On February 23, after the first performance of "Jacky Cheung's 60+ Tour Concert in Shanghai", fan Ms. Peng discovered that a precious gemstone ring was missing.An anxious Ms. Peng asked the Oriental Sports Center for help. Huang Xinyu, a marketing specialist from the Marketing Department (Events and Activities Department) who received her, immediately contacted the Security Management Department after learning about the situation. Her colleague Feng Jie immediately led property security guards to the scene.
It was already around 10:30 in the evening, and Ms. Peng was a little agitated. While comforting her, Feng Jie retrieved surveillance video from the scene and nearby areas, and conducted a blanket search of the infield, outfield, lanes and other areas. After unremitting efforts, the ring was finally found around 2 a.m. the next morning. It is understood that the ring is worth about 700,000 yuan. If it can be recovered, Ms. Peng wanted to reward her on the spot, but Feng Jie politely declined. Later, Ms. Peng sent a banner and a letter of thanks to express her gratitude again.
"The main difficulty at the beginning was that the objects were too small. When we look for lost objects, we don't do it because of its value. This is our job responsibility." Feng Jie was very calm when recalling this experience. He also told The Paper (www.thepaper.cn) reporter that he is actively moving closer to the party organization. “There are very high standards for joining the party. I am still some distance from this standard and need to continue to work hard.”
heard Ms. Peng’s words The ring was found, and Huang Xinyu, the marketing specialist in charge of receiving her, also breathed a sigh of relief. Huang Xinyu joined the Oriental Sports Center last year and submitted her application for party membership less than a month after joining. She said that the reason why she actively moved closer to the party organization was because she was deeply influenced by the party members and colleagues around her.
Today, the Oriental Sports Center, known as the "Crown of the Sea", has become a multi-functional space integrating sports events, national fitness, social networking, and cultural performances. It has also made its own characteristics in party building, such as the first on-duty system The curator system also launched the "Honghui Oriental" party building brand, empowering "venues +" with "Party Building +".
Wang Wei, Secretary and General Manager of the Party Branch of Dongti Branch, introduced that the Party Branch of Dongti Branch promotes the deep integration of party building and business, and takes the "Honghui Oriental" party building brand as a guide to effectively play the role of the party branch as a battle fortress and as a vanguard model for party members. It plays a leading role in ensuring that sports and performing arts are coordinated and promoted in an integrated way, so that the venue can form a high-quality platform with both top events and top performing arts ecology. "We will take this Jacky Cheung's '60+ Tour' Shanghai stop as an opportunity to continue to accumulate experience , enhance team cohesion, especially improve the political literacy of young employees on projects, enhance the ability to host large-scale events, and allow the general public to enjoy a more fulfilling, richer and higher-quality experience with better venue standards and better service quality. Sports and cultural activities."
An anxious Ms. Peng asked the Oriental Sports Center for help. Huang Xinyu, a marketing specialist from the Marketing Department (Events and Activities Department) who received her, immediately contacted the Security Management Department after learning about the situation. Her colleague Feng Jie immediately led property security guards to the scene.
It was already around 10:30 in the evening, and Ms. Peng was a little agitated. While comforting her, Feng Jie retrieved surveillance video from the scene and nearby areas, and conducted a blanket search of the infield, outfield, lanes and other areas. After unremitting efforts, the ring was finally found around 2 a.m. the next morning. It is understood that the ring is worth about 700,000 yuan. If it can be recovered, Ms. Peng wanted to reward her on the spot, but Feng Jie politely declined. Later, Ms. Peng sent a banner and a letter of thanks to express her gratitude again.
"The main difficulty at the beginning was that the objects were too small. When we look for lost objects, we don't do it because of its value. This is our job responsibility." Feng Jie was very calm when recalling this experience. He also told The Paper (www.thepaper.cn) reporter that he is actively moving closer to the party organization. “There are very high standards for joining the party. I am still some distance from this standard and need to continue to work hard.”
heard Ms. Peng’s words The ring was found, and Huang Xinyu, the marketing specialist in charge of receiving her, also breathed a sigh of relief. Huang Xinyu joined the Oriental Sports Center last year and submitted her application for party membership less than a month after joining. She said that the reason why she actively moved closer to the party organization was because she was deeply influenced by the party members and colleagues around her.
Today, the Oriental Sports Center, known as the "Crown of the Sea", has become a multi-functional space integrating sports events, national fitness, social networking, and cultural performances. It has also made its own characteristics in party building, such as the first on-duty system The curator system also launched the "Honghui Oriental" party building brand, empowering "venues +" with "Party Building +".
Wang Wei, Secretary and General Manager of the Party Branch of Dongti Branch, introduced that the Party Branch of Dongti Branch promotes the deep integration of party building and business, and takes the "Honghui Oriental" party building brand as a guide to effectively play the role of the party branch as a battle fortress and as a vanguard model for party members. It plays a leading role in ensuring that sports and performing arts are coordinated and promoted in an integrated way, so that the venue can form a high-quality platform with both top events and top performing arts ecology. "We will take this Jacky Cheung's '60+ Tour' Shanghai stop as an opportunity to continue to accumulate experience , enhance team cohesion, especially improve the political literacy of young employees on projects, enhance the ability to host large-scale events, and allow the general public to enjoy a more fulfilling, richer and higher-quality experience with better venue standards and better service quality. Sports and cultural activities."
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