spent four digits to go to a concert, but ended up with an "aisle ticket". Not only was his view blocked by the fence, but every time an audience member passed by to use the restroom, he had to get up and make way. He got up dozens of times during a concert. On March 11, Ms. Wu, a Shanghai reader, reported to the Yangzi Evening News/Ziniu News reporter that she spent more than 2,000 yuan to watch Wilber Pan’s Suzhou concert on March 9, but the viewing experience was extremely poor. She contacted the ticket seller and regulatory authorities to find out. Couldn't solve it. "Are we consumers going to have to buy tickets like opening a blind box? No matter how bad the result is, we can only choose to accept it?"
"Aisle Ticket" + "Pillar Ticket"
Get up dozens of times during a concert
Ms. Wu provided reporters with photos taken at the concert. In the photos, her seat was at the corner of the aisle, and the gap between it and the aisle fence was very small. If there were people on the seat, the audience would not be able to walk through the aisle, and the seat The view is also blocked by the aisle fence. Ms. Wu said that she purchased the ticket on Damai.com, and the ticket sales page did not show that the seat was defective. As a result, she was assigned such a poor seat. "Not only can I not see anyone, but whenever someone passes by or goes to the toilet during the concert, I have to get up and give way. I got up dozens of times during a concert, and the experience is very bad."
"The seats are randomly assigned, and I am in a higher position." There is no problem with some seats, but the problem with the seat I was assigned is very big." Ms. Wu said that when she encountered the "aisle ticket", she reported the situation to the on-site staff as soon as possible, but the on-site staff said that they were only responsible For security and ticketing issues, please contact the organizer and ticketing platform. After the concert, Ms. Wu reported the situation to the Gusu District Market Supervision Bureau and was told that she needed to go to Nanjing, where the organizer was registered, to report. Then Ms. Wu reported it to the Nanjing Jianye District Market Supervision Bureau and was told that the business The performance should be contacted by the Culture and Tourism Bureau. Finally, Ms. Wu found the Nanjing Jianye District Culture and Tourism Bureau, but was told that it could not be handled.
Jianye Culture and Tourism Bureau:
It is recommended to take legal channels
Then the reporter called the Nanjing Jianye District Culture and Tourism Bureau. A staff member surnamed Wang said that he had indeed received Ms. Wu’s complaint and that it was indeed impossible to deal with it. The staff member surnamed Wang said, "Ms. Wu reported that her ticket was defective and her viewing experience was poor. However, she has watched the entire concert and the organizer has fulfilled its obligations. Therefore, we cannot handle Ms. Wu's request for a refund. It is recommended that Ms. Wu solve the problem through legal channels." The staff member surnamed Wang also mentioned the Liang Jingru Shanghai "pillar ticket" incident that has been reported many times by this newspaper. This staff member said that the court has not yet pronounced a verdict on the "pillar ticket" incident at Liang Jingru's concert in Shanghai, so it is impossible to judge what is right and wrong when encountering such issues.
Damai.com:
The ticket allocation is fair and just.
Ms. Wu said that she also reported this matter to Damai.com, the ticket seller of this concert, and showed the reporter the text message handled by Damai.com. The text message said, " Performance tickets are value-based performance vouchers and are not ordinary commodities. Behind them are cultural services and have characteristics such as timeliness and scarcity. This order does not support returns and exchanges. We apologize for the inconvenience and thank you for your support and understanding. ."
The reporter contacted Damai.com, the ticket seller of this concert, through online customer service. Damai.com customer service said, "(In this case) you can ask the on-site staff to handle the on-site problems." The reporter then said, "The on-site staff said they were only responsible for security," Damai.com customer service said, "Damai will allocate tickets based on the order of successful payment from available ticket sources. Damai allocates tickets fairly and justly, please rest assured."
Then, The reporter called the customer service hotline of Damai.com and reported the relevant issues. The other party asked for the reporter’s ID and personal information and said they would follow up. However, as of 5:30 pm on March 12, the reporter had not received any further reply.
Party concerned: Resolutely safeguard rights
Buying tickets cannot be like opening a blind box
The reporter told Ms. Wu about his follow-up of the "pillar tickets" for Liang Jingru's Shanghai concert, "They have been safeguarding their rights since the incident happened in May last year, and they have not done anything yet. Result." Ms. Wu said that she searched a lot of information on the Internet after receiving "aisle votes" and learned about the causes and consequences of "pillar votes" at Liang Jingru's Shanghai concert. "I will definitely continue to defend my rights. I just want to find out. When consumers buy concert tickets, do they have to bet on good tickets like opening a blind box? If they buy such obviously defective tickets, do they have to bear it themselves? "
Ms. Wu said, Even if the final result is his own responsibility, he still wants a basis, "This matter must have a result."
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