At the end of December 2023, Mr. Fu purchased a computer host through the Taobao platform for 1,893 yuan. The seller was called "Tiantian Special Factory Store". There were three problems within a month. The platform's customer service...

At the end of December 2023

Mr. Fu purchased a computer host through the Taobao platform

for 1,893 yuan

The seller was called "Everyday Special Factory Store"

Three problems occurred within a month

The platform customer service's handling method

He could not accept it

Mr. Fu: When I saw the computer host in the Taobao "Taobao Factory" live broadcast room, the merchant promised a 30-day trial and a 3-year warranty.

Mr. Fu said

He received this host on January 1

After using it for 5 days,

There was a problem with the computer.

Mr. Fu: The first problem occurred on January 5th. If you don’t go, the screen before entering the system will keep looping. First, the merchant helped me operate it remotely. After reinstalling the system failed, he asked me to send the hard drive back.

Mr. Fu introduced

After he sent the hard disk to the merchant,

received another hard disk

The computer ran smoothly until the next day

The same problem occurred again

Mr. Fu: (The merchant) asked me to send the entire chassis back to I'll change the case. I got this chassis again on January 15th, and it was used normally. But on January 20th, the problem of the system not being able to enter appeared again. Basically it is used to watch live broadcasts, binge-watch dramas, and play games.

Mr. Fu asked the other party to carry out return and refund processing in accordance with the 30-day trial promise

.

It has been unsuccessful

Mr. Fu: I have been told here that the statute of limitations has passed and I cannot return or refund. I can only give I repair.

Mr. Fu's order shows "Refund Closed"

Clicking in shows a refund of 185 yuan

Mr. Fu said

This is a good review cashback applied for on January 1st

Now this order

can no longer perform after-sales related operations

Mr. Fu: I also emphasized to the customer service here that he was very perfunctory when it came to a 30-day trial.

Mr. Fu told reporters

"Tao Factory" is a brand officially operated by the platform

In the chat history

Customer service of the daily sale factory store said

The order has exceeded the refund time limit

If there is a problem, send it back for processing

You can apply for an additional discount of 50 yuan

Fu The husband later reported the situation

to the 88vip exclusive customer service

The other party said

The customer service of the daily special factory store

is also the customer service of the platform

Due to different business divisions

it is recommended to contact them directly to handle

The reporter reported the situation to the platform through the phone

Taobao and Tmall consumer service hotline: OK, I will record it for you.

As of press time

the reporter had not received any further reply

(1818 Golden Eye)