I finally got the ticket, but after paying, I found that "JJ Lin" had become "Lin Zixiang". Returns and exchanges are still not supported? Do you have to "subject to adjustments" when buying concert tickets? Recently, many people have encountered this situation and questioned whether the platform "bounced their tickets".
performance ticketing platform Damai responded to the "bounced ticket" question.
html On January 18, "Robbing JJ Lin's concert and paying to become Lin Zixiang" became a hot search on Weibo. After a consumer successfully paid for a ticket to the "JJ Lin JJ20 World Tour - Chengdu Station" concert, he discovered that the person who issued the ticket But it was the "2024 Lin Zixiang 50 Kin Concert", and Lin Zixiang's concert was on the second day of purchasing tickets. Consumers questioned the platform's deliberate "bounced tickets" and wanted a refund.January 18th, is there any ticket bounce behavior on Damai platform? Damai told reporters from The Paper: " has been strictly checked and verified by our company's technology. Damai does not have any ticket bounces. If the session selected by the user is out of stock, Damai will stay at that session and the page will display 'No tickets' for the session." '. Damai does not automatically switch to other projects. Only when the user manually selects other concerts to place orders will orders for other concerts be created."
It is reported that Damai has successively contacted ticket buyers to provide further information. Full refunds will be issued to those who did not attend the show.
A person from Damai told The Paper that the organizer of allowed refunds because it was considered that Lin Zixiang’s concert had ended and users who delayed their reservations had not canceled the cancellation. The final agreement was only made after comprehensive consideration, and it was not an approval of the "bounced tickets" claimed by users. reason.
Why do consumers “click late”?
Judging from the posts posted by consumers, in the "Ticket Grabbing Broadcasting Station" column on Damai's homepage, the main picture of the window that day is JJ Lin. Click on the window to go directly to the ticket purchase page, but there is a line of small words in the upper right corner of the window. "Lin Zixiang Chengdu", consumers thought they were buying tickets for Lin JJ Lin's concert, but they were actually paying for Lin Zixiang's concert.
The Paper reporter logged into the Damai app and found that the format of the "ticket grabbing broadcast station" is still the same. For example, the main picture is the original Broadway musical "The Sound of Music", and the terms "Wang Xiaojia" and "amazing" are scrolled in the upper right corner. These scrolling entries are all tickets that the platform is currently competing for. The reporter's actual test found that even if the page is accidentally touched, the page will not jump to the ticket grabbing page of the corresponding entry, but information about multiple concerts. The user needs to manually click "Go to grab tickets" to enter the ticket grabbing page.
It is worth noting that tickets for concerts by stars such as JJ Lin are very popular, requiring users to use both hand speed and Internet speed. In this process, it is difficult for consumers to avoid the row of scrolling in the upper right corner of the "ticket grabbing broadcast station" information. Previously, some users complained, "If you want to buy Eason Chan, buy Chen Li" and "If you want to buy JJ Lin, buy Lin Zhixuan." Will
optimize the "Ticket Grabbing Broadcasting Station" for Damai? Barley did not respond to this request.
The Paper comments | JJ Lin becomes Lin Zixiang? The ticket sales platform looks too ugly
The past year has been a year of recovery for the performance market. Various concerts and music festivals have experienced explosive growth, and consumers have responded with great enthusiasm. In this context, platforms should know how to cherish, be sincere to consumers, adhere to long-term thinking, strive to improve service quality, and optimize the ecology of the performance market.
source: The Paper
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Editor: Tan Jingjing
Review: Yin Min
Final review: Qiao Ting
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