I wanted to go to JJ Lin's concert
but the ticket I grabbed was for "Lin Zixiang"?
Is there more than one person? !
My favorite singer
came to my city to hold a concert.
As a fan, I am naturally very happy.
Set your alarm clock early, find a place with fast Internet speed.
Stay and get ready to grab tickets...
3, 2, 1!
唔唔~Successfully got the ticket!
However, after paying, I discovered that
was grabbing "JJ Lin's concert tickets"
How did it become "Lin Zixiang's"
And does not support returns and exchanges ...
A few days ago
Many fans in Chengdu, Sichuan encountered
Such a bad thing!
↓↓↓
January 12th
Tickets for JJ Lin’s Chengdu concert
were on sale on ticketing platforms such as Damai and Maoyan
Many netizens
found after successfully grabbing tickets
that the tickets for JJ Lin’s concert in March that they originally wanted to buy
had changed It became Lin Zixiang's concert
and because the performance started the next day
the platform refused to handle refunds
Ms. Jiang was one of the parties involved
She said
she was very happy after grabbing the tickets
She also shared this "big happy event" with her friends
Later Suddenly she discovered
that what she bought was not a ticket for JJ Lin's concert
but "2024 Lin Zixiang 50 Kin Concert"
She wanted to refund the ticket immediately
but was informed by the Damai platform that the customer service staff was off work
The next morning at 9 o'clock After the customer service came to work
The concert started at 7:30 pm
According to the refund rules, refunds were no longer possible
Later
Ms. Jiang found out that her experience was not an isolated case
Many netizens shared on social platforms
themselves that JJ Lin's concert
was " "Adjustment" is the experience of Lam Zixiang's concert.
In addition to the netizens who experienced this problem during the ticket rush period on January 12
, there are also netizens who "picked up" and bought the remaining tickets on January 13
and found the same problem after purchasing.
" I actually don’t know Lin Zixiang, and it’s impossible to buy his performance tickets. There must be a problem with the platform.”
Netizen Yuanyuan said
After many communications with the ticket sales platform,
staff all agreed that it was not a system problem.
was a ticket buyer. They refused to process it because they made a mistake.
On that day
we also established a rights protection group
Currently there are 9 people in the group
The largest ticket purchase amount was 3 tickets for 1080 yuan
The total cost was 3240 yuan
Seeing that there was no hope of refunding
Some netizens were helpless
I could only make the mistake and went to see Lin Zixiang's concert the next day
Some netizens decided to defend their rights to the end
"We respect every performer, but Damai's attitude is unacceptable to us. Whoever buys the performance belongs to him." , we can accept whether we can get tickets or not, but Damai is not qualified to 'adjust' us, let alone put the blame on us. "
What makes Yuanyuan angry is that
in the process of consulting the platform for solutions to the relevant situation
the platform always believed that the ticket purchaser made a mistake.
"One person may have made a mistake, but this happened to so many people. , should the platform check to see if there may be a problem with the system?"
It is understood that
has a specially set up ticket purchase entrance with JJ Lin's avatar on the home page of the day's ticket purchase platform
Click on this window to go directly to the ticket purchase page
However,
in the upper right corner of the window
there is a line of small characters saying ." Lin Zixiang Chengdu"
This is also one of the important grounds for the platform and some netizens
to question whether ticket buyers accidentally clicked on the wrong ticket.
However,
ticket buyers also listed a number of reasons to prove that they would not make the wrong click.
"First of all, among us Most of the performances are made in advance. Reservations require selecting the performers, viewing times and ticket prices. You can’t go wrong by choosing this in advance. Secondly, JJ Lin and Lin Zixiang have 2 performances per show, and only 1 show each. , the ticket prices are different from the entire ticket sales page, so it’s hard to mistake them. "
But
these screenshots and statements have not been adopted by the ticket sales platform
If you want to prove that there is a system error on the platform
you need to submit more direct evidence
"These cannot be used as evidence.
Do we need to record the screen while grabbing tickets in the future? Is
enough? "
According to the cover news
on January 16,
the official customer service staff of Damai said
that after receiving the problems reported by netizens,
verified through the background that it was not a "bounced ticket" by the system.
How to verify
What to do when encountering such a situation To solve other problems
the staff member said
professionals will provide further explanations
According to the cover news
the number of ticket buyers in the rights protection group
who had the same experience has increased to 11 people
A total of 18 tickets were purchased, with a total amount of 22,056 yuan.
As of 2:00 pm on January 17th
Damai platform staff
agreed to handle full refunds for unverified and non-onsite spectators
will return the money to the ticket purchase account
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