is 1144 words, and it takes about 1 minute to read. Don't let me say it?
netizens applauded?
is still on the hot search? What's up with
?
Min Xiaosheng will make it clear to you.
Beijing Government Services Banned Languages Proposed Specifications
Min Xiaosheng learned that the Beijing local standard "Government Services Comprehensive Window Personnel Competency Specification" has recently been publicly solicited for comments.
△Source: Beijing Municipal Administration of Market Supervision
The draft for comments not only puts forward standard requirements for a series of abilities such as service etiquette, service process, supervision and assessment of comprehensive window personnel for government services, but also specifically lists the comprehensive window personnel. A series of service taboos.
Among them, the voices that are prohibited to be used in the comprehensive window service process are listed as follows:
- I don't know, you can ask xxx;
- no;
- not sure; Are you on!
- why didn't I make it clear;
- didn't I say it?
- go to the leader, I can't control;
- hurry up, I'm off work;
- there is a brand, you can see it clearly;
- can't you understand Chinese characters!
- Other terms that detract from the image of the window.
△Min Xiaosheng Mapping
soon became popular among netizens as soon as the news came out, calling for nationwide promotion.
not only have to "talk well"
but also...
Min Xiaosheng noticed that 's "acceptance of vacancies" was also mentioned in the specification requirements put forward this time. What does
mean? It's just a matter of "letting go"!
If you go to handle government services, your main application materials are complete and in compliance with the statutory form, but the secondary application materials are lacking or flawed but do not affect the substantive review, As long as you make a corresponding written commitment, the window can be opened first. Accepted.
The football situation you are worried about is also mentioned in the specification, that is, "First Ask Responsibility System" .
Imagine, have you ever encountered such a scene, finally got on the phone, but the other party said that he was not in charge of the work, and hung up the phone in a hurry, leaving you only the emotionless phone busy tone "dudu". beep".
△ Source: Beijing Municipal Administration for Market Regulation Provide explanations and specific guidance.
The words are nice, and things must be done well.
Min Xiaosheng found that as early as March this year, the State Council had issued the "Guiding Opinions on Accelerating the Standardization, Standardization and Facilitation of Government Services", which clearly mentioned "standardizing government affairs". Service Window Settings".
Beijing's introduction of the "Competence Specifications for Comprehensive Window Personnel in Government Services" is also a general trend. Various details let us see the sincerity of serving the people. As netizens said, many times what everyone wants is an attitude. After all, no one wants to be full of joy to do things, and end up doing it with anger.
, as a comprehensive window staff of government services, "speaking well" is related to a person's quality, but also represents the attitude of the government to serve the people, and it is related to the image of the government. There is no reason not to speak well. certainly,""Speaking well" is just the first step, the attitude is correct, the people who do things should have a good service experience, and they must be done in a proper way.
Speak well and do things well, as it should be. msweekly) New Media Department
Responsible Editor: Liu Yeye
Editor-in-Chief: Cui Jingfang Hosted, China's only newsweekly focused on people's livelihood.
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