Leaders talk about people's livelihood丨Use public opinion to "lead" police services

□ Zhang Wuqing, Deputy Mayor of the People's Government of Luoyang City, Henan Province and Director of the Public Security Bureau

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The Luoyang Municipal Public Security Bureau promotes the " supply side " reform of the public security, and insists that the people become the largest public security work The beneficiaries, the most extensive participants and the final evaluators, realize the good political and social effects of public opinion leading police affairs and police affairs serving people's livelihood.

The Sixth Plenary Session of the 19th Central Committee of the Communist Party of China emphasized that the whole party must always maintain the flesh-and-blood connection with the people, practice the people-centered development philosophy, continuously realize, maintain and develop the fundamental interests of the most broad masses of the people, and lead the way in unity. People of all ethnic groups in the country are constantly striving for a better life. The Party Committee of the Public Security Bureau of Luoyang City, Henan Province has always kept in mind the fundamental purpose of serving the people wholeheartedly, adhering to and practicing the people-centered development idea, aiming at the "double improvement" of the public's sense of security and the satisfaction of public security law enforcement. The construction of quality public opinion policing is the carrier, hold high the banner of public opinion policing, promote the "supply-side" reform of public security, insist that the people become the biggest beneficiaries, the most extensive participants and the final evaluators of public security work, and realize that public opinion leads police affairs and police affairs. good political and social effects of serving the people's livelihood.

△The masses handle business in the general hall of the Western Industrial Branch of Luoyang Public Security Bureau.

Public opinion policing has far-reaching significance

Entering a new era, with the changes in the main social contradictions in our country, the main contradictions in Luoyang public security work have also changed accordingly, which has become the fundamental driving force for the construction of public opinion policing in the new era. Public opinion policing is of great significance for Luoyang Public Security to practice the party's mass line in the new era, improve the modernization level of social governance, and improve the satisfaction of public security law enforcement.

Public Opinion Policing is an innovative policing model in which the public security organs actively combine the party's mass line with the construction of the Chinese rule of law. In all areas of law enforcement services, public security organs must always abide by their sense of purpose, stand firm on the stand of the people, rely on the support of the people, maintain close contact with the people, listen to their opinions and suggestions, accept the people's supervision, safeguard the people's interests, and serve the people wholeheartedly. People serve.

The Luoyang Municipal Public Security Bureau Party Committee, based on the actual situation of Luoyang, conducted in-depth analysis and judgment, and believed that the main contradiction in Luoyang's public security work is between the people's demand for fairness and justice, the poor quality and efficiency of public security law enforcement, and the insufficiency of "delegation, regulation and service". the contradiction. The people's demand for a better life, especially the need for safety, is no longer just "safety of life and property" in the traditional sense, but the pursuit of a more secure home, a safer career, better health, more peace of mind, and greater safety. The requirements for products and products under the rule of law have also risen from "have or not" to "excellent or not". Regarding the main contradictions in Luoyang's public security work and changes in the needs of the masses, the public security organs must promote supply-side reforms, provide the people with better security and "products" of the rule of law, and continue to solve the people's "urgent, hard-worry and longing" problems. This is a new The historical mission given to the public security organs by the times.

The Fourth Plenary Session of the 19th Central Committee of the Communist Party of China emphasized that "accelerating the modernization of social governance in the city" and promoting the modernization of social governance in the city must start from meeting the people's needs for a better life, and solve the public safety, rights protection, fairness and justice that the people are most concerned about. And other issues. This requires that public security work in the new era must have a clear public opinion orientation, actively guide the people to participate in social governance in public security work, focus on solving the problems of people's livelihood, focus on solving the people's worries, troubles, and worries, and ensure that the people are in the We can feel fairness and justice in handling every case and every matter, realizing the process of governance to allow the masses to participate, the results of governance to be judged by the masses, and the results of governance to be shared by the masses, so as to build a higher level of safety and security in Luoyang.

In recent years, Luoyang's public security has entered the province's first phalanx, but the satisfaction of public security law enforcement is not high, and it does not match the city's public safety index, which has seriously affected the image of Luoyang's public security, and is also in line with Luoyang's reputation in the province. City status does not match. This requires that Luoyang Public Security must establish the concept of public opinion-led policing through the construction of public opinion policing, start from the ideological root, build a bridge between the police and the public, actively connect with the masses, perceive public opinion in a full-caliber, understand the needs of public policing, and then consciously discover and Rectify the problems existing in public security law enforcement services,Promote the adjustment of the policing model, establish and improve the policing mechanism, optimize and improve the policing process, and continuously improve the quality and efficiency of Luoyang public security law enforcement.

Luoyang Public Opinion Police Construction Practice

Since 2019, in order to improve the work style of public security and increase the people's recognition of public security work and the public security team, Luoyang Public Security Bureau has innovated the police mode, mechanism and process, and promoted the construction of high-quality public opinion policing , unblock the police-community contact channels, open public opinion hotlines, build and develop "Luoyang police-civilian communication", hire public opinion representatives, carry out police-community talks and "golden ideas" activities, and extensively collect opinions and suggestions from the public on public security work; People's measures, sorting out high-incidence communities, public security chaos and traffic jams in the city, and carrying out "four ten projects" rectification have achieved remarkable results and have been widely recognized by higher-level leaders and the public.

But this is only a preliminary exploration of the construction of public opinion policing, and a long-term mechanism has not yet been formed. In 2021, the Luoyang Municipal Public Security Bureau Party Committee will adhere to the concept of "public opinion-led policing". During the education and rectification of the public security team, it will focus on stubborn diseases in the field of law enforcement services, upgrade the construction of high-quality public opinion policing, and build a public opinion perception system. , established a public opinion perception center, built a public opinion monitoring platform, and innovated and improved the working mechanism, marking that Luoyang public opinion police construction has entered a new stage.

(1) Build a system platform to "feel" public opinion and "know" issues. One is to create a three-level system and change the police mode. In April 2021, in order to perceive public opinion in a full-scale and full-scale, and better discover the problems existing in public security law enforcement services, the Luoyang Public Security Bureau established a public opinion perception system, established a public opinion perception center, and set up municipal bureaus and sub-counties from top to bottom. The three-level organizational structure of the bureau, the units directly under the bureau, and the division team. The Public Opinion Perception Center is mainly responsible for conducting full-scale return visits to all law enforcement, service and management objects of the city's public security organs, realizing the transformation from random random inspections to comprehensive review, from internal supervision to mass supervision, and truly handing over the evaluation power to the masses hands.

The second is to innovate the work process and actively explore problems. Every day, the public opinion monitoring platform sends short messages to the people who called the police, the people who reported the case, and the people who handled the public security window business the previous day through the "SMS + manual" method, and the people who were dissatisfied with the reply to the short message were transferred to the manual telephone for return visits to understand the reasons for the dissatisfaction of the people. , create work orders for unsatisfactory matters that are indeed under the jurisdiction of the public security organs, and push them to the relevant responsible units through the public opinion monitoring platform for verification and rectification within a time limit. At present, the platform has launched nine modules including 110 police reception, case handling, window service, public opinion hotline, traffic accident, external channels, public opinion survey, on-site investigation, and forensic identification, and has realized the monitoring and return visit of 13 public security businesses. At the same time, through two hotlines, that is, the public opinion hotline and the police hotline, they receive public consultation, complaints, opinions and suggestions externally, and internally listen to the voices of the police and absorb the wisdom of the police. Since April 28, 2021, the public opinion monitoring platform has sent more than 1.4 million short messages to the masses, handled 9,385 unsatisfactory work orders, and made more than 30,000 manual return visits. The rectification rate has reached 100%.

The third is to strengthen institutional guarantees and improve the performance of responsibilities. In order to ensure the smooth operation of the public opinion perception system, the Municipal Bureau has formulated the operation and management measures for public opinion perception work, and at the same time, established the joint meeting system and the interview system . Through the joint meeting, the public opinion perception center will study and approve the key issues, planning arrangements, research and judgment results, etc., and discuss the handling of difficult work orders and public appeals. For abnormal data, falsification, poor execution, and low ranking found in the public opinion perception work, according to the nature and severity of the circumstances, the relevant leaders and responsible persons of the responsible unit will be interviewed and reminded. Since 2021, the Municipal Party Committee has conducted 6 interviews with units with low public safety and law enforcement satisfaction, low rankings in public opinion surveys, and high incidence of work orders due to public opinion perception, helping relevant units analyze the reasons and study work measures. And put forward a deadline for rectification.

(2) Establish a sound mechanism to promote rectification and improve quality and efficiency. At present, the law enforcement service problems discovered by public opinion perception can all be based on the police type to consolidate the responsibility, and through the innovation of the police mechanism and targeted rectification problems, promote the overall "block" solution, and be practical and meticulous to optimize public opinion. The second half of the article is the second half of the article that perceives and is responsible for checking, rectifying and rectifying work order problems.

First, strengthen mechanism construction and pay close attention to the implementation of responsibilities. Establish a "finished business" mechanism, and issue a notice of supervision to the responsible unit for matters that the masses are still dissatisfied with after rectification and follow-up supervision.Since the operation of the public opinion perception system, 6 issues of supervision notices have been issued to further standardize law enforcement services; establish a "red and black list" "Mechanism, the "Red and Black List" of public opinion perception is published every month, and the units, things and people with good law enforcement services, dissatisfied work orders have been rectified in place, and the masses are satisfied are listed in the "Red List" to promote good experience and good practices; Units, things, and people who are not excellent and whose work orders have not been rectified in accordance with laws and regulations will be included in the "black list", a list of problems will be formed, and they will be ordered to rectify within a time limit. , 19 units with poor rectification results were included in the "black list", which was well received by the society; the work reminder mechanism was improved, and a work reminder letter was issued for problems such as inaction, slow action, and inadequate rectification of problems in some units within a time limit. Rectification to ensure effective results. From April 2021 to now, a total of 9 work reminder letters have been issued to actively promote the implementation of problem rectification.

The second is to carry out special rectification, targeting to eliminate the problem. For cases discovered in the public opinion perception work , the common problems such as cases that are not filed, and those that have been filed for overdue, push the legal detachment to take the lead in special rectification of the city's public security organs that have been filed with the case, and require the responsible units to rectify one by one. Focusing on the problem of the low correlation rate of law enforcement recorder video and audio, Carry out normalized supervision and inspection. At present, the video and audio correlation rate of law enforcement recorders in most sub-county bureaus has reached 100%; in response to the problems of slow police dispatch, low police attendance rate, and poor image, which are strongly reflected by the masses, promote the social network grid Reform of the new mechanism for patrol prevention and control, gridding the urban area, flat and efficient command of 55 grid patrol vehicles, unified equipment, French language, greatly shortened the radius of receiving and handling police, significantly improved handling efficiency, and significantly reduced street police situation .In view of the low rate of use of French and French, special rectification of the application of French and French was carried out, and the "Special Rectification Plan for the Application of French and French" was formulated, and the "Luoyang Public Security Bureau's Law Enforcement On Duty and Window Service Civilized Normative Terms" pocket Books, to promote the application of all police learning. Up to now, the use rate of legal language and French in the city's public security organs has reached 100% dynamically.

The third is to focus on the application of results, and to improve the quality and efficiency. In addition to carrying out special rectification, it has also been incorporated into public opinion perception work Performance appraisal, monthly publicity of high-quality public opinion police construction performance rankings, helping backward county bureaus to identify existing problems, improve work methods, and force the quality and efficiency of public security law enforcement services to improve. As of the end of August, 13 county bureaus in the city were in law The non-standard problems in the application of language and language, dress code, wearing of single police equipment, use of law enforcement recorders, etc. were dynamically cleared, exceeding two-thirds of the total number of sub-county bureaus. All police officers "bright sword" to law enforcement services for stubborn diseases. The police who are determined to have zero-responsibility division of work orders are held accountable, and the overall situation is notified. In August 2022, 9 zero-responsibility division work orders will be generated, which is better than the public opinion perception system. The 81 pieces at the beginning of the launch dropped by 80.90%.

(3) Innovate service measures to benefit the masses and enterprises. "One door" and "one window" can be used to improve service efficiency. Deepen the reform of "delegating power, delegating power, regulating services" in public security. In 2021, Luoyang Public Security will launch "one door to handle" public security government services, and realize "only one door to complete everything" for 91 public security services. In 2022, in accordance with the idea of ​​"one hall gathering, one policeman with multiple abilities, and one window for handling", the construction of public security and government affairs services will be started with "one window for handling". At the same time, the "Double Ten Rules" of Luoyang Public Security for the convenience of the people and the enterprises were studied and introduced to maximize the convenience of the people and the enterprises.

sorts out the service list and unifies the handling standards. 282 administrative licensing and public service items were sorted out and confirmed, and a total of 122 government service approval items were screened out in four categories: vehicle driving control, public security, entry and exit, and anti-drug. Different acceptance, same standard handling.

escorts the development of enterprises and optimizes the business environment. Since 2022, the campaign of “10,000 Police Helping 10,000 Enterprises” has been carried out in depth. Up to now, a total of 987 police officers have been selected to join 1,205 enterprises, and they have visited 9,143 times. 853 hidden problems have been found and 851 have been cleaned up, which has effectively safeguarded the economic development of Luoyang. convoy.

Public opinion policing construction development ideas

Public opinion-oriented policing contains the general requirements of General Secretary Xi Jinping's motto "four sentences and sixteen characters", which clarifies the source of the police power granted by the police and the people, and interprets the people's public security for the people.The purpose concept reflects the system concept, the rule of law thinking, and the strong foundation orientation. To carry out the construction of public opinion policing in the new era, the following aspects must be achieved.

is deeply rooted in the people-oriented concept, and stands firm on the position of the masses. The people's police come from the people, and serving the people wholeheartedly is the fundamental purpose of the public security organs. It is necessary to further guide the city's public security police to carry forward the fine tradition of people's public security for the people in law enforcement services, stand firm on the position of the masses, and truly implement the spirit of General Secretary Xi Jinping's precepts throughout the entire process of public security law enforcement services, so as to guide the development of policing in Luoyang for public opinion. Lay a solid ideological foundation.

forge professional police force, close police-community relationship. To build public opinion policing, a high-quality public security team is the foundation. It is necessary to continue to take the reform of the grid patrol prevention and control mechanism as an opportunity, take the construction of the rule of law policing as the starting point, and take the promotion and application of French language as the breakthrough point, strive to build a professional police team, establish a good image of the Luoyang public security team, and improve the police law enforcement Literacy. At the same time, continuously improve the police's law enforcement service capabilities, especially the ability of the masses to work, strengthen the relationship between the police and the people, and realize a new police mechanism in which the police and the people are jointly defended, the police and the people are co-governed, and a good social order is shared by the people.

strengthen internal and external supervision and standardize public security law enforcement. To promote the standardization of law enforcement, it is necessary to give full play to the internal supervision functions of inspectors, legal affairs and other departments, and to accept external supervision of public security law enforcement from all walks of life. Taking the special rectification of the application of French language as the entry point for the standardized construction of public security law enforcement forces the police to develop good law enforcement habits. Upgrade the public opinion perception system, and achieve full coverage of all public security business return visits and public opinion perception as soon as possible. At the same time, ensure the dominant position of public security organs and police officers in policing activities, encourage and support police officers to perform their duties in accordance with the law, abandon the "satisfaction theory", and do not unilaterally pursue the satisfaction of the masses at the expense of the police's legitimate law enforcement rights.

gets through service blockages and acts for the benefit of the people. It is necessary to continue to deepen the reform of "delegating power, delegating power, regulating services", enhancing the synergy and pertinence of service functions, and strictly implementing the ten measures of the provincial department to facilitate the people and benefit the people and the ten measures to serve enterprises in 2022, as well as the Luoyang Municipal Public Security Bureau's 2022 measures to facilitate the people and benefit enterprises The "Double Ten Articles" will further release reform dividends and provide a stronger guarantee for the convenience of the people and the enterprises. At the same time, it is necessary to strengthen the empowerment of science and technology, deepen the Internet + public security government services, create a "one window" for public security government services, and smooth the "last mile" of public security "decentralization and management services", and continuously improve the people's sense of happiness and gain. .

Produced by: Minsheng Weekly (ID: msweekly) New Media Department

Originally published in the 19th issue of "Minsheng Weekly" in 2022

Original title: "Leaders Talk About People's Livelihood丨Use Public Opinion to "Lead" Police Services"

Luoyang, Henan Province Zhang Wuqing, Deputy Mayor of the Municipal People's Government and Director of the Public Security Bureau, editor in charge: Liu Yeye

Editor-in-chief: Cui Jingfang

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